Table of Contents
Featured Resume Example: Customer Service Manager
Name: TAYLOR THOMPSON
Address: City, State, Zip Code
Well-qualified Customer Service Manager proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments
Customer Service Manager
02/2018 to Current
Company Name, City, State
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Customer Service Agent
05/2014 to 08/2017
Company Name, City, State
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Handled diverse range of customer service, operational and administrative requirements daily.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Telemarketing Sales Representative
08/2011 to 03/2014
Company Name, City, State
- Recorded contact information of customers and potential customers.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Assisted with training and orientation of new employees.
- Customer service specialist
- Efficient under pressure
- Personnel training and development
- Budgeting and Reporting
- Passion for travel
- Talent Development
High School Diploma
Top 4 Characteristics of a Best-in-Class Customer Service Manager Resume
- Summary Provide a quick overview of your work experience and top skills that are relevant to the job. For example: “Focused customer service manager with 9 years of experience in customer service and sales management. Successful at developing high-performing teams that improved customer satisfaction for major retailers.”
- Skills Highlight both hard skills and soft skills in this section, with separate categories for each. Some fitting hard skills include in-depth product knowledge, knowledge of federal and state labor laws, MS Office proficiency, and knowledge of best customer service practices. Important soft skills include leadership and mentorship, problem-solving abilities, multitasking, and critical thinking.
- Work History Zero-in on only your most relevant work experiences and accomplishments, matching up achievements to what the potential job requires. For example, if the job stresses CRM reports, you could present an achievement such as “Prepared CRM reports for a team of 25 customer service representatives, working with front-line executives to increase customer satisfaction rates by 14%.” Note that metrics and numbers are used in this example to give a better picture of your abilities.
- Education Mention your highest level of education (e.g., college diploma) along with the name and location of the institution where you earned the credit. Add any special training or certifications that are relevant to the job, such as completion of the Certified Customer Service Program (CCSM).
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Customer Service Manager Resume FAQs
1. What are some examples of relevant skills for a customer service manager position?
|Hard skills:||Soft skills:|
|Administrative processes and software||Communication skills|
|MS Office proficiency||Problem-solving|
|Excellent writing skills||Diplomatic|
|Product expertise||Motivational abilities|
|Interviewing and onboarding||Team management|
|Training and development||Organizational skills|
|Product merchandising||Interpersonal Skills|
|Administrative processes and software|
|MS Office proficiency|
|Excellent writing skills|
|Interviewing and onboarding|
|Training and development|
2. What should your resume layout be?
Many make the mistake of thinking that “flashier is better” for a resume, resorting to flamboyant fonts or graphics. While this might give your resume a unique look, it also runs the risk of confusing recruiters and the software they use to scan resumes. It’s best to keep things simple, and use a streamlined template to present your credentials. Stick to standard fonts like Arial and New Times Roman. Do away with fancy graphics, and use your text to state your qualifications efficiently and cleanly.
3. Which resume format should you use?
Your format, or the way you organize your resume, will depend on your experience, and how well it fits the job. The chronological resume format is ideal if you can present an extensive rundown of customer service experiences and accomplishments. A combination format is also a good choice if you have a few years of experience to feature, along with relevant skills. A functional format is best if you’re just starting out in the industry, but can showcase job-ready skills and training.
4. How do you make your resume ATS-friendly?
Applicant tracking systems (ATS) are software used by recruiters to scan resumes, and filter out worthy job seekers based on relevant keywords. To make your resume ATS-ready, make sure it has a clean, readable layout, with no strange graphics or formatting to get in the way. You should also pick out keywords from the job description that define primary job tasks or attributes, such as “ability to multitask,” or “maintain and rebuild company knowledge base and training resources.” Then feature abilities and experiences you have that fit these requirements (e.g., listing “multitasking” as an ability, or describing a previous experience where you maintained important company data).
5. What are some certifications you can add to a customer service manager resume?
Look to gain and feature certifications that showed you’ve honed your skills, such as:
- Certified Customer Service Manager (CCSM)
• Level 1
• Level 1 + Advanced
- Support Center Manager Certification
- Support Center Director Certification
- Service Executive Leadership Certification