Flight Attendant Resume Guide + Tips + Example

Propel your career with a strong flight attendant resume. We have the perfect guide to help you, with tips on what to add, skills to include, and how using a Resume Builder will save you time.

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Flight attendant resume (text version)

Tina Diaz

Torrance, CA 90505
(555) 555-5555

Professional Summary

Accomplished flight attendant offering eight years of experience in the domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Summary of Qualifications

  • Known for best-in-class customer service and top-notch friendliness.
  • Skilled at responding to emergency situations and remaining cool under pressure.
  • Ability to put passengers at ease and create a positive travel experience.

Work History

November 2018 – Current
Southwest Airlines – Los Angeles, CA
Flight Attendant

  • Facilitate the boarding process by greeting passengers upon arrival to the aircraft and providing directions to seats.
  • Clearly explain and demonstrate safety and emergency procedures to up to 250 passengers prior to takeoff.
  • Inspect the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.

March 2016 – October 2018
United Airlines Inc. – Burbank, CA
Airline Customer Service Agent

  • Greeted 600 passengers per day, assisted with carry-on baggage stowage and delivered onboard announcements.
  • Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

March 2014 – September 2016
Langford Group Inc. – Santa Barbara, CA
Call Center Agent

  • Helped an average of 300 customers every day with a positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services and company information.
  • Resolved concerns with products or services to help with retention, driving 20% of sales.


  • Airline operations
  • Company policy adherence
  • Ramp service
  • Food and beverage preparation
  • Emergency care
  • Pre-flight briefings
  • CPR/First aid
  • Safety and compliance


  • English
    Native or Bilingual
  • Spanish
    Native or Bilingual


June 2014
Inflight Institute Santa Barbara, CA
Associate of Applied Science
Aviation Professional Certification

5 essentials of a flight attendant resume

  1. Contact details

    Include your full name, city, state and ZIP code. Don’t forget to add your phone number, email address and link to your LinkedIn profile. Include any other professional website or networking website profile in this section. 

  2. Personal statement

    Also called a professional summary, the personal statement is a compelling paragraph consisting of up to five sentences summarizing your career and introducing you to the hiring manager. This is where you pitch your best skills and related work experience. Include job-relevant skills, how long you have been in the industry and one or two of your most notable professional accomplishments.

  3. Skills

    Use bullet points to add a balanced list of hard skills and soft skills that a flight attendant should have. Hard skills are all about the job, like first aid and emergency procedure knowledge. Soft skills refer to your work habits and how you work with others, like communication and cultural competence. 

    If you have no flight attendant experience, include transferable skills from other employment opportunities, especially those that highlight your leadership and performance under stressful situations.

  4. Work history

    Display your employment history in reverse chronological order. Include the company names, location, employment dates, and add three bullet points of measurable achievements for every job. For example, the amount of flights you’ve worked on, types of flights you’ve assisted and any supervisory duties.

    If you have no experience as a flight attendant, include other relevant work experience that showcases your knowledge. 

  5. Education

    Use bullet points to present your education. For each degree, include the school name, degree and graduation year. If it has been 10 years or more, omit the graduation year. Remember to include any academic accomplishments, like projects, research, scholarships or other important memberships.

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Do’s and don’ts for building a flight attendant resume

  • Use measurable achievements to describe your flight attendant skills and experience.
  • Use action words to make an impact on your flight attendant resume.
  • Tailor your CV to your target flight attendant job.
  • Use keywords from the job description throughout your flight attendant resume.
  • Format your flight attendant CV so that it is easy to read by ATS software and human eyes.
  • Lie about your flight attendance experience and skills.
  • Boast about your “incomparable” flight attendant abilities.
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience not pertaining to being a flight attendant. 
  • Forget to proofread. A flight attendant resume with errors is unprofessional.

Top 4 tips for acing a flight attendant resume interview

  1. Research the company or institution before your interview.

    Learn about the airline, its mission, values and goals. This will help you prepare for the interview, and also learn about the airline culture. Your research will show your interest in the role and will help ease any nerves. Also, you’ll be able to ask good questions at the end of the interview to learn more about how the company fits into your career. 

  2. Practice before the interview.

    Get ready for your interview by practicing common interview questions. For example:

    Practice a mock interview with the help of a relative or friend. Ask them to act as the interviewer, and then provide feedback on your answers, tone and body language. 

    Write down your best answers and continue to practice in front of a mirror on the days leading to your interview. This practice will help build your confidence for this and other interviews.

  3. Prepare questions for your interview.

    A job interview goes both ways: you’re interviewing the company as much as they’re interviewing you. Arrive prepared with three to five interview questions that will help you get to know the employer, while showcasing your interest. 

    Here are a few question examples to get you started:

    • What are the day-to-day duties?
    • What tools and protocols do you implement for the safety of your attendants?
    • How often do you retrain the crew?
    • What is the career path for someone in this position? Does it lead to a leadership role? 
    • What could you tell me about the company culture? 
    • Why did you choose to work for this company?
  4. Gather your references.

    Speak with your previous managers and colleagues to ask them to become your reference. Remember, they should be able to vouch for your skills and shared experiences. Let them know where you are in the process, and at what point they can expect a phone call or email. Ask ahead if they could also write a letter of recommendation.

    If this is your first job, request references from someone who could corroborate your skills, like professors, classmates or volunteer coordinators.

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