Flight Attendant Resume Guide + Tips + Example
Propel your career with a strong flight attendant resume. We have the perfect guide to help you, with tips on what to add, skills to include, and how using a Resume Builder will save you time.
Start by editing this flight attendant resume template or explore our 40+ resume templates to find the best one for you.
Flight attendant resume (text version)
Torrance, CA 90505
Accomplished flight attendant offering eight years of experience in the domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Summary of Qualifications
- Known for best-in-class customer service and top-notch friendliness.
- Skilled at responding to emergency situations and remaining cool under pressure.
- Ability to put passengers at ease and create a positive travel experience.
November 2018 – Current
Southwest Airlines – Los Angeles, CA
- Facilitate the boarding process by greeting passengers upon arrival to the aircraft and providing directions to seats.
- Clearly explain and demonstrate safety and emergency procedures to up to 250 passengers prior to takeoff.
- Inspect the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
March 2016 – October 2018
United Airlines Inc. – Burbank, CA
Airline Customer Service Agent
- Greeted 600 passengers per day, assisted with carry-on baggage stowage and delivered onboard announcements.
- Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
March 2014 – September 2016
Langford Group Inc. – Santa Barbara, CA
Call Center Agent
- Helped an average of 300 customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services and company information.
- Resolved concerns with products or services to help with retention, driving 20% of sales.
- Airline operations
- Company policy adherence
- Ramp service
- Food and beverage preparation
- Emergency care
- Pre-flight briefings
- CPR/First aid
- Safety and compliance
Native or Bilingual
Native or Bilingual
Inflight Institute Santa Barbara, CA
Associate of Applied Science
Aviation Professional Certification
5 essentials of a flight attendant resume
Include your full name, city, state and ZIP code. Don’t forget to add your phone number, email address and link to your LinkedIn profile. Include any other professional website or networking website profile in this section.
Also called a professional summary, the personal statement is a compelling paragraph consisting of up to five sentences summarizing your career and introducing you to the hiring manager. This is where you pitch your best skills and related work experience. Include job-relevant skills, how long you have been in the industry and one or two of your most notable professional accomplishments.
Use bullet points to add a balanced list of hard skills and soft skills that a flight attendant should have. Hard skills are all about the job, like first aid and emergency procedure knowledge. Soft skills refer to your work habits and how you work with others, like communication and cultural competence.
If you have no flight attendant experience, include transferable skills from other employment opportunities, especially those that highlight your leadership and performance under stressful situations.
Display your employment history in reverse chronological order. Include the company names, location, employment dates, and add three bullet points of measurable achievements for every job. For example, the amount of flights you’ve worked on, types of flights you’ve assisted and any supervisory duties.
If you have no experience as a flight attendant, include other relevant work experience that showcases your knowledge.
Use bullet points to present your education. For each degree, include the school name, degree and graduation year. If it has been 10 years or more, omit the graduation year. Remember to include any academic accomplishments, like projects, research, scholarships or other important memberships.
See why My Perfect Resume is a 5-star resume builder
Action words for a stand-out flight attendant resume
The right words can elevate your flight attendant resume. Use action words to stand out and highlight your skills and experience.
Here’s a short list of action words for a flight attendant resume:
Create a powerful flight attendant resume easily by using our Resume Builder. We’ll help you with expert suggestions, step-by-step guidance, and you’ll be able to edit and download your resume in multiple formats. We have 800+ resume examples to help you create the right flight attendant resume for you.
Top skills for a flight attendant resume
A flight attendant resume must highlight a balanced set of skills that showcases their emergency preparedness, leadership and customer service skills. To accomplish this, include a balanced mix of soft and hard skills. Remember to always tailor this section to the flight attendant position and airline you’re applying to by including skills you have mentioned in the job description.
Here are a few of the top skills for a flight attendant resume:
- Critical thinking
- Excellent oral communication
- Ability to remain calm under pressure and emergencies
- Passenger safety
- First aid
- Cultural competence
- Customer service
- Physical stamina
- Federal aviation regulations knowledge
- Flight operations system (FOS)
- Emergency procedures
- Aviation training
Certifications for a flight attendant resume
Most airlines will provide you with in-house training to prepare you as their brand flight attendant. However, you can always add more skills and knowledge to your career by pursuing further training and certifications.
A few examples of certifications to strengthen your resume are:
- Flight Attendant Training Certificate
- One Flight Attendant Onboard Certificate
- Multiple Flight Attendants Onboard Certificate
- Wide Body Onboard Certificate
- CPR Certification
- First Aid Certification
- Aircare FACTS –
- CAPS’ Crewmember Emergency training
Remember to include the course completion date or the certification number and expiry date.
Flight attendant resume FAQ
1. How to write a flight attendant resume?
When it comes to writing a resume, you should always include your best job-relevant skills. Once you find a job that interests you, save the job posting and use it to tailor your resume to grab the attention of the hiring manager.
Start your flight attendant resume with the five primary sections:
- Contact information
- Personal profile
- Job history
If you want to include additional information, create optional sections:
- Professional memberships or associations
- Grants or scholarships
- Certifications and licenses
- Volunteer experience
If you still want to include more information, remember that you can write a cover letter for your resume. Often a requirement to complete a job application, a cover letter allows you to take control of the narrative and address any concerns to your favor. Not sure how to write one? Our Cover Letter Builder can help you. It has the same feel of our Resume Builder, and you’ll be done quickly.
2. What should a flight attendant resume look like?
A resume must be organized, easy to read and ATS-friendly. While the content is king, you can create an aesthetically pleasing resume to showcase your personality. You can achieve that by choosing a ready-made template. This will help you focus on how to best highlight your skills and experience. Our extensive resume template collection has different styles, like modern, creative and professional, and is a great starting point.
Create a resume in our builder in as little as 15 minutes. Choose a template, add your information or choose our content suggestions and you’re done! If you change your mind, you can change the template, and the builder will add all your information again. Check out our 800+ resume examples to see how a finished product looks!
3. How to write a resume for a flight attendant with no experience?
If you need to create a flight attendant resume with no experience, don’t fret. It is possible to write a resume with no experience that attracts the right attention. Simply think outside the box.
- Choose a format that highlights your skills.
- Tailor your skills section and personal summary to the job description.
- Include experience relevant to the position you are applying for.
- Highlight education beneficial to the role, like courses, certifications and other training.
Remember to always tailor your no experience flight attendant resume to the job description. That is, include the skills and experience you do have that the employer is requesting in the job ad.
Do’s and don’ts for building a flight attendant resume
- Use measurable achievements to describe your flight attendant skills and experience.
- Use action words to make an impact on your flight attendant resume.
- Tailor your CV to your target flight attendant job.
- Use keywords from the job description throughout your flight attendant resume.
- Format your flight attendant CV so that it is easy to read by ATS software and human eyes.
- Lie about your flight attendance experience and skills.
- Boast about your “incomparable” flight attendant abilities.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience not pertaining to being a flight attendant.
- Forget to proofread. A flight attendant resume with errors is unprofessional.
Top 4 tips for acing a flight attendant resume interview
Research the company or institution before your interview.
Learn about the airline, its mission, values and goals. This will help you prepare for the interview, and also learn about the airline culture. Your research will show your interest in the role and will help ease any nerves. Also, you’ll be able to ask good questions at the end of the interview to learn more about how the company fits into your career.
Practice before the interview.
Get ready for your interview by practicing common interview questions. For example:
- What Was the Toughest Challenge You’ve Ever Faced?
- How Would You Describe Your Leadership Skills?
- Give Me a Specific Occasion in Which You Conformed to a Policy With Which You Did Not Agree
Practice a mock interview with the help of a relative or friend. Ask them to act as the interviewer, and then provide feedback on your answers, tone and body language.
Write down your best answers and continue to practice in front of a mirror on the days leading to your interview. This practice will help build your confidence for this and other interviews.
Prepare questions for your interview.
A job interview goes both ways: you’re interviewing the company as much as they’re interviewing you. Arrive prepared with three to five interview questions that will help you get to know the employer, while showcasing your interest.
Here are a few question examples to get you started:
- What are the day-to-day duties?
- What tools and protocols do you implement for the safety of your attendants?
- How often do you retrain the crew?
- What is the career path for someone in this position? Does it lead to a leadership role?
- What could you tell me about the company culture?
- Why did you choose to work for this company?
Gather your references.
Speak with your previous managers and colleagues to ask them to become your reference. Remember, they should be able to vouch for your skills and shared experiences. Let them know where you are in the process, and at what point they can expect a phone call or email. Ask ahead if they could also write a letter of recommendation.
If this is your first job, request references from someone who could corroborate your skills, like professors, classmates or volunteer coordinators.