Featured Resume Example: Flight Attendant

FlightAttendant Featured 1

Name: TINA DIAZ

Address: City, State, Zip Code
Phone: 000-000-0000
E-Mail: email@email.com

PROFESSIONAL SUMMARY

Accomplished Flight Attendant offering years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

PROFESSIONAL SKILLS

Communication
Company Name, City, State

  • Clearly explained and demonstrated safety and emergency procedures to up to 300 passengers prior to takeoff.
  • Reassured and comforted passengers during turbulent flights and unavoidable delays.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Safety
Company Name, City, State

  • Inspected interior of aircraft prior to, during and after flights to
    make sure emergency equipment was in place.
  • Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
  • Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.

Customer Service
Company Name, City, State

  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
  • Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.

WORK HISTORY

Flight Attendant
10/2017 – Current

Airline Customer Service Agent
03/2015 – 11/2017

Call Center Agent
03/2012 – 09/2014

SUMMARY OF QUALIFICATIONS

  • Known for best-in-class customer service and top-notch friendliness.
  • Skilled at responding to emergency situations and remaining cool under pressure.
  • Ability to put passengers at ease and creating positive travel experience.

SKILLS

  • Customer service
  • Airline operations
  • Company policy adherence
  • Ramp service
  • Emergency care
  • Pre-flight briefings
  • Safety and compliance
  • Food and beverage preparation
  • Fluent in English & Spanish

EDUCATION

Associate of Applied Science:
Aviation Professional Certification,City, State

Top 4 Characteristics of a Best-in-Class Flight Attendant Resume

  1. Summary Provide an overview of your best strengths and work experiences in a few sentences, answering the critical question: What makes you a good fit with the job? Address important aspects such as customer service excellence, knowledge of emergency services and cabin management, and the ability to be a team player.
  2. Skills Feature two categories for this section: professional skills (such as knowledge of evacuation procedures, or proficiency with on-board equipment) as well as soft skills such as patience, multitasking, time management and a positive attitude.
  3. Work History Emphasize tasks and accomplishments that show off your expertise, using quantifiable metrics. For example: “Handled passenger queries, safety protocols and in-flight sales, serving five flights and over 1,000 passengers per week.”
  4. Education List your highest academic credential (e.g., high school diploma or college degree), along with the name and location of the institution. Be sure to also mention any specialized training or certifications you have that relate to flight attendant work, such as a certification in First Aid and CPR, or a Flight Attendant Certificate of Demonstrated Proficiency from the FAA.

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Find the Right Template for Your Resume

Give your resume a polished look that matches your profession, using these employer-ready templates.

Strong

As the name implies, this template leaves a powerful impression, thanks to its bold fonts, clearly defined sections, and dual-column approach.

Accentuate

The subtle, shaded header for this design provides an elegant touch, while the streamlined layout leaves you plenty of room to provide details on your top skills.

Fresh

With section headings arranged on the left, it’s easy for hiring managers to browse this template. Strong colors are used for the header, allowing you to stand out from standard black-and-white resumes.

For other layouts that you can use, visit our resume templates section.

Do’s and Don’ts for Your Resume

  • DO address the job requirements. If there’s one thing you should do in your resume, it’s to provide information about your abilities and experiences that match what the job asks for. If the position emphasizes briefing and assisting passengers with cabin management systems, mention it as a skill or give evidence that you’ve handled similar tasks in a previous or current job. For further advice on how to customize your resume to fit the job, see our article How to Create a Targeted Resume.
  • DON’T get too verbose with your statements. Keep your resume concise by not resorting to long, over-explanatory sentences. Stick with punchy bullet points and phrases, as you’ll see in our resume examples. Don’t worry about writing complete sentences, either — standard resume style does away with pronouns like “I” and “my,” and even articles like “the.” For example, write “Maintained complete, detailed working knowledge of all service equipment and procdures” instead of “I was responsible for maintaining complete and detailed working knowledge of all service equipment and procedures.”
  • DO use action verbs. Flight attendants are expected to take charge in all types of situations, so present yourself as a take-charge person with the aid of action verbs such as managed, oversaw, monitored, guided or maintained. For example, writing “Guided passengers to observe all safety rules” sounds a lot more proactive and energetic than “Tasked with guiding passengers on safety rules.”
  • DON’T forget to emphasize soft skills. While a lot of flight attendant functions can be learned or trained up for, there’s no substitute for having the right intangible traits for dealing with passengers and unexpected situations. Stress soft skills such as time management, teamwork, stress tolerance, and communication, and show how you’ve used them in your work history section (e.g., “Collaborated with cabin crew to maintain safe flying environment on 300+ passenger flights”). Visit our Top Resume Skills page for more suggestions on important hard and soft skills.
  • DON’T get fancy with your resume “look.” While you may think it’s worthwhile to gussy up your resume with out-of-the-ordinary fonts and graphic elements (like a cute skills section that features “star ratings” for your skills), such elements can often confuse recruiters, or even worse, throw off the applicant tracking systems (ATS) they use to scan resumes. Focus instead on having the right content in your resume, and go with a straightforward, professional template that’s already ATS-friendly.
  • DON’T mention random, unrelated hobbies. It might be tempting to show off some random interests and hobbies you have, in an effort to show you off your unique personality — but adding these elements only takes up space which can be better used to describe abilities and job accomplishments that directly relate to the job. Save additional information about your interests for your cover letter or your job interview.

Flight Attendant Resume FAQs

1.What skills should you emphasize for a flight attendant position?

  • Intercom Operation
  • Safety management
  • Bridge maintenance
  • CPR and First Aid
  • Emergency procedures
  • Plane evacuation protocols
  • Inventory control
  • Counter-terrorism measures
  • Verbal and written communication
  • Ability to excel under stress
  • Time management
  • Decision-making
  • Multitasking
  • Outgoing personality
  • Teamwork
  • Customer service
  • Conflict and query resolution

2. What training courses and certifications should I include in my resume?

In addition to a Certificate in Aviation Security and Safety, add any FAA certifications you have, and training programs you’ve taken, such as:

  • Flight Attendant Associate in Science Degree
  • Advanced Flight Attendant Certificate
  • Certification in administrative support
  • Customer service training
  • Inflight leadership training

3. What should you avoid when creating a resume?

  • A long resume: Most recruiters only take seconds to read a resume, so keep yours concise and to-the-point. Two pages is the accepted norm.
  • References: If a potential employer needs references, they’ll usually ask you to submit them separately. Don’t waste valuable space in your resume for them.
  • Objective statement: Once upon a time, an objective was an important part of a resume, but no longer. Employers are more interested about hearing what you can do for them, rather than reading a statement about your career goals. Stick with a summary statement instead.

4. How should I format my resume?

Your format (or how your resume is organized) depends on your skills and work experience. If you have more than five years of flight attendant experience, go with a chronological format, which emphasizes work history. If you have some experience, or are moving over from a different career field (switching from a customer service job, for example), use the combination format, which presents transferable skills and relevant job accomplishments. If you’re just starting out and have little experience, opt for the functional format, which focuses on the job-specific skills, training and qualifications you already have.

5. How should I craft my resume if I’m looking to take the next step forward in my career?

If you’re planning on moving up to a more senior role, look to add the following to your resume:

  • Additional training in important areas such as leadership, management or additional languages
  • Examples of top performance in your work (e.g., recognition as “Air Attendant of the Month”)
  • Examples of work where you’ve taken on a leadership role in training and managing junior employees, or managing cabin operations
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