Flight Attendant: Examples and Tips
Flight attendants see to the safety and comfort of aircraft passengers, handling food and beverage services, responding in emergencies, and making sure that security and emergency protocols are followed. Dependability, good interpersonal skills, a strong work ethic and leadership are must-have abilities for this position.
Present a resume that shows off your best qualifications for this job following the resume examples and tips below.
Featured resume example: flight attendant
Name: TINA DIAZ
Address: City, State, Zip Code
Accomplished Flight Attendant offering years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Company Name, City, State
- Clearly explained and demonstrated safety and emergency procedures to up to 300 passengers prior to takeoff.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Company Name, City, State
- Inspected interior of aircraft prior to, during and after flights to
make sure emergency equipment was in place.
- Explained use of safety equipment, including seatbelts and oxygen masks and delivered in-depth safety presentations to passengers.
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures.
Company Name, City, State
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
10/2017 – Current
Airline Customer Service Agent
03/2015 – 11/2017
Call Center Agent
03/2012 – 09/2014
SUMMARY OF QUALIFICATIONS
- Known for best-in-class customer service and top-notch friendliness.
- Skilled at responding to emergency situations and remaining cool under pressure.
- Ability to put passengers at ease and creating positive travel experience.
- Customer service
- Airline operations
- Company policy adherence
- Ramp service
- Emergency care
- Pre-flight briefings
- Safety and compliance
- Food and beverage preparation
- Fluent in English & Spanish
Associate of Applied Science:
Aviation Professional Certification,City, State
Top 4 characteristics of a best-in-class flight attendant resume
- Summary Provide an overview of your best strengths and work experiences in a few sentences, answering the critical question: What makes you a good fit with the job? Address important aspects such as customer service excellence, knowledge of emergency services and cabin management, and the ability to be a team player.
- Skills Feature two categories for this section: professional skills (such as knowledge of evacuation procedures, or proficiency with on-board equipment) as well as soft skills such as patience, multitasking, time management and a positive attitude.
- Work History Emphasize tasks and accomplishments that show off your expertise, using quantifiable metrics. For example: “Handled passenger queries, safety protocols and in-flight sales, serving five flights and over 1,000 passengers per week.”
- Education List your highest academic credential (e.g., high school diploma or college degree), along with the name and location of the institution. Be sure to also mention any specialized training or certifications you have that relate to flight attendant work, such as a certification in First Aid and CPR, or a Flight Attendant Certificate of Demonstrated Proficiency from the FAA.
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Do’s and don’ts for your resume
- DO address the job requirements. If there’s one thing you should do in your resume, it’s to provide information about your abilities and experiences that match what the job asks for. If the position emphasizes briefing and assisting passengers with cabin management systems, mention it as a skill or give evidence that you’ve handled similar tasks in a previous or current job. For further advice on how to customize your resume to fit the job, see our article How to Create a Targeted Resume.
- DON’T get too verbose with your statements. Keep your resume concise by not resorting to long, over-explanatory sentences. Stick with punchy bullet points and phrases, as you’ll see in our resume examples. Don’t worry about writing complete sentences, either — standard resume style does away with pronouns like “I” and “my,” and even articles like “the.” For example, write “Maintained complete, detailed working knowledge of all service equipment and procdures” instead of “I was responsible for maintaining complete and detailed working knowledge of all service equipment and procedures.”
- DO use action verbs. Flight attendants are expected to take charge in all types of situations, so present yourself as a take-charge person with the aid of action verbs such as managed, oversaw, monitored, guided or maintained. For example, writing “Guided passengers to observe all safety rules” sounds a lot more proactive and energetic than “Tasked with guiding passengers on safety rules.”
- DON’T forget to emphasize soft skills. While a lot of flight attendant functions can be learned or trained up for, there’s no substitute for having the right intangible traits for dealing with passengers and unexpected situations. Stress soft skills such as time management, teamwork, stress tolerance, and communication, and show how you’ve used them in your work history section (e.g., “Collaborated with cabin crew to maintain safe flying environment on 300+ passenger flights”). Visit our Top Resume Skills page for more suggestions on important hard and soft skills.
- DON’T get fancy with your resume “look.” While you may think it’s worthwhile to gussy up your resume with out-of-the-ordinary fonts and graphic elements (like a cute skills section that features “star ratings” for your skills), such elements can often confuse recruiters, or even worse, throw off the applicant tracking systems (ATS) they use to scan resumes. Focus instead on having the right content in your resume, and go with a straightforward, professional resume template that’s already ATS-friendly.
- DON’T mention random, unrelated hobbies. It might be tempting to show off some random interests and hobbies you have, in an effort to show you off your unique personality — but adding these elements only takes up space which can be better used to describe abilities and job accomplishments that directly relate to the job. Save additional information about your interests for your cover letter or your job interview.