Flight Attendant Resume Examples & Guide for 2024
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A flight attendant is responsible for ensuring the safety and comfort of passengers during a flight. They perform various tasks such as conducting safety demonstrations, serving meals and drinks, assisting with passenger needs and responding to emergencies.
To land a job as a flight attendant, you need a resume that effectively highlights your expert multitasking and communication skills. We’ve created a collection of professional flight attendant resume examples that showcase the skills and experience that airlines are looking for.
Whether you’re just starting out in the industry or you’re a seasoned pro, our examples will provide you with the inspiration and guidance you need to write a winning resume. So sit back, relax, and let us help you take your career to new heights!
Start by editing these flight attendant resume examples, or explore our 40+ resume templates to find the best one for you.
Flight attendant resume (text version)
Torrance, CA 90505
Accomplished flight attendant offering eight years of experience in the domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Summary of Qualifications
- Known for best-in-class customer service and top-notch friendliness.
- Skilled at responding to emergency situations and remaining cool under pressure.
- Ability to put passengers at ease and create a positive travel experience.
November 2018 – Current
Southwest Airlines – Los Angeles, CA
- Facilitate the boarding process by greeting passengers upon arrival to the aircraft and providing directions to seats.
- Clearly explain and demonstrate safety and emergency procedures to up to 250 passengers prior to takeoff.
- Inspect the interior of the aircraft prior to, during and after flights to make sure emergency equipment was in place.
March 2016 – October 2018
United Airlines Inc. – Burbank, CA
Airline Customer Service Agent
- Greeted 600 passengers per day, assisted with carry-on baggage stowage and delivered onboard announcements.
- Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
March 2014 – September 2016
Langford Group Inc. – Santa Barbara, CA
Call Center Agent
- Helped an average of 300 customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer requests for products, services and company information.
- Resolved concerns with products or services to help with retention, driving 20% of sales.
- Airline operations
- Company policy adherence
- Ramp service
- Food and beverage preparation
- Emergency care
- Pre-flight briefings
- CPR/First aid
- Safety and compliance
Native or Bilingual
Native or Bilingual
Inflight Institute Santa Barbara, CA
Associate of Applied Science
Aviation Professional Certification
5 essentials of a flight attendant resume
Include your full name, city, state and ZIP code. Don’t forget to add your phone number, email address and link to your LinkedIn profile. Include any other professional website or networking website profile in this section. Reference our resume sample for flight attendants for an example.
Also called a professional summary, a personal statement is a three-to-five-sentence paragraph summarizing your skills and experience. Include job-relevant skills, how long you have been in the industry and one or two of your most notable professional accomplishments.
Here’s a flight attendant resume sample summary: “Highly motivated and personable flight attendant with five years of experience providing exceptional customer service to passengers. Skilled in safety and emergency procedures, with a proven track record of handling challenging situations with professionalism and calmness. Committed to maintaining a safe and comfortable environment for all passengers and crew members.”
If you are making a flight attendant resume with no experience, we recommend using a resume objective instead. Take a look at this flight attendant resume objective example: “Recent graduate from XYZ Flight Attendant Training Program with excellent communication, safety and customer service skills. Eager to apply the knowledge and skills I have acquired to contribute to the success of the airline.”
Use bullet points to add a balanced list of hard skills and soft skills that a flight attendant should have. Hard skills are all about the job, like first aid and emergency procedure knowledge. Soft skills refer to your work habits and how you work with others, like communication and cultural awareness.
If you are making an entry-level flight attendant resume, include transferable skills from other employment opportunities, especially those that highlight your leadership and performance under stressful situations.
We recommend taking a look at flight attendant job descriptions for resume skills to include. The job description is a great place to find important flight attendant resume keywords and qualifications that airlines want to see.
Display your employment history in reverse chronological order. Include the company names, locations, employment dates, and add three bullet points of measurable achievements for every job. For example, the number of flights you’ve worked on, the types of flights you’ve assisted and any supervisory duties.
Generally, airlines prefer flight attendant candidates who have experience working in hospitality, such as in hotels, restaurants or retail. Candidates with experience working in health care or emergency services may also be desirable, as they have experience in handling emergency situations and providing care.
In addition to work experience, flight attendants must also complete a rigorous training program that covers safety procedures, customer service and emergency response.
If you do not have experience as a flight attendant yet, include other relevant work experience that showcases your knowledge.
Use bullet points to present your education. For each degree, include the school name, degree and graduation year. If it has been 10 years or more, omit the graduation year. Remember to include any academic accomplishments, like projects, research, scholarships or other important memberships.
Most airlines require flight attendants to have at least a high school diploma or equivalent and prefer candidates with some customer service experience. However, airlines may have different requirements for work experience based on the positions they are hiring for.
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Do’s and don’ts for building a flight attendant resume
- Use measurable achievements such as “Achieved an average customer satisfaction rating of 9/10 on post-flight surveys over the past year.”
- Use action words such as ensured, provided or assisted to make an impact on your flight attendant resume.
- Tailor your resume to your target flight attendant job.
- Use keywords — such as “emergency procedures,” “aircraft equipment” or “passenger needs” — from the job description throughout your flight attendant resume.
- Format your flight attendant resume so that it is easy to read by ATS software and human eyes.
- Lie about your flight attendance experience and skills.
- Boast about your “incomparable” flight attendant abilities. Instead, provide concrete examples of your experience with in-flight services, disembarking procedures and other relevant flight attendant duties.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience not pertaining to being a flight attendant. Focus on relevant skills such as conflict resolution, first aid and cultural awareness.
- Forget to proofread. A flight attendant resume with errors is unprofessional.
Top 4 tips for acing a flight attendant resume interview
Research the airline before your interview.
Learn about the airline, its mission, values and goals. This will help you prepare for the interview, and also learn about the airline culture.
Your research will show your interest in the role and will help ease any nerves. Also, you’ll be able to ask good questions at the end of the interview to learn more about how the company fits into your career.
Familiarize yourself with the airline’s flight routes and destinations. This can help you answer questions about your interest in the company and how you would handle specific situations on certain routes.
Research the type of aircraft the airline operates, as well as their safety records and any unique features of their fleet. This can demonstrate your interest in safety and your ability to adapt to different aircraft types.
Practice before the interview.
Get ready for your interview by practicing common interview questions. For example:
- Describe a Time When You Needed to Cope with a Stressful Scenario
- How Would You Describe Your Leadership Skills?
- Explain a Time When You Followed a Company Policy You Disagreed With.
Practice a mock interview with the help of a relative or friend. Ask them to act as the interviewer, and then provide feedback on your answers, tone and body language.
Make sure you practice for job-specific questions in addition to common behavioral questions. Here are a few examples:
- How would you handle an irate passenger?
- What experience do you have working with diverse groups of people?
- What steps would you take to ensure passenger safety?
- How would you respond in an emergency situation?
- Why do you want to work for this airline?
Write down your best answers and continue to practice in front of a mirror on the days leading to your interview. This practice will help build your confidence for this and other interviews.
Prepare questions for your interview.
A job interview goes both ways: you’re interviewing the company as much as they’re interviewing you.
Arrive prepared with three to five interview questions that will help you get to know the employer while showcasing your interest.
Here are a few question examples to get you started:
- What are the day-to-day duties?
- What tools and protocols do you implement for the safety of your attendants?
- How often do you retrain the crew?
- What is the career path for someone in this position? Does it lead to a leadership role?
- What could you tell me about the company culture?
- Why did you choose to work for this company?
Gather your references.
Speak with your previous managers and colleagues to ask them to become your reference. Remember, they should be able to vouch for your skills and shared experiences.
Let them know where you are in the process, and at what point they can expect a phone call or email. Ask ahead if they could also write a letter of recommendation.
If this is your first job, request references from someone who could corroborate your skills, like professors, classmates or volunteer coordinators.
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- U.S. Bureau of Labor Statistics. Occupational Outlook Handbook. Flight Attendants
- CareerAddict. Blog. Bhadury, Abheek. 20 Essential Skills Need to Become a Cabin Crew Member
- TourismTeacher. Blog. Stainton, Hayley. 20 essential Cabin Crew skills and qualities you will need to get a job