Airport Customer Service Agent Resume Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert Last Updated: August 25, 2022
  • 30% higher chance of getting a job‡
  • 42% higher response rate from recruiters‡

The search for a new job can be daunting, but if you start out with a stellar resume, you’ll be able to find the airport customer service agent position you want. Look at your resume as a tool to get your foot in the door with a list of your skills as they relate to the position you’re applying for.

Take note: An airport customer service agent resume should focus on your ability to relate to customers, assess their needs, and solve problems. Also remember to mention your attention to detail, ability to work with a variety of customers, and troubleshooting skills. Use a bulleted list to highlight your strongest attributes as they pertain to the job.

Study our airport customer service agent resume examples and use them as a guide to help write one that works for you.

airport customer service agent resume example


Airport Customer Service Agent Resume Questions

1. What does a good airport customer service agent resume look like?

An important aspect to writing your resume is organizing the information correctly. Many hiring managers expect the resumes they review to use a particular format. Unfortunately, it is not uncommon for employers to simply reject resumes that fail to use this format before even reading them.

You can see this standard resume format on our airport customer service agent resume sample. It begins with a strong but short summary statement. Next, list your skills and abilities in a bulleted list. The experience section, which outlines your previous jobs and responsibilities, should come third. Finally, your resume should conclude with an education section.

2. How do you write the qualifications section of an airport customer service agent resume?

The qualifications section should take the form of a short bullet list. Each bullet point should be a single word or a short phrase that describes your skill set. Remember that you should only include skills that relate to the position you desire. Additionally, you can use the job description to see which skills are the most important to the employer.

3. How do you write the experience section of your airport customer service agent resume?

Using our resume builder is a great way to be certain your experience section is perfect, because the expected format can be quite difficult to keep straight. You should list your previous jobs in reverse order. Your current job should be the first on the list, as well as the only one in present tense. Each position should have at least five bullet points, which each describe your responsibilities and achievements.

It is vital that the first word of each bullet point is a strong action verb. This may seem like a small aspect, but using such vocabulary greatly strengthens your resume. Think about which actions you took while working. You can see good verb choices for this field specifically on our airport customer service agent resume sample.

4. How do you list schools in an airport customer service agent resume?

When writing the education section, there is one aspect you should always keep in mind: It must be short. The majority of your resume template should focus on your skills and work history. For this final section, you simply need to make a list of your schools, the degree you earned at each, and the dates of graduation. There are no requirements for other information. See this section in action on our airport customer service agent resume sample.

5. How do you make an airport customer service agent resume with no experience?

The key to making a resume with no experience, or very little, is to shift focus from the work history section to the qualifications and education sections. Make these parts of your resume longer to compensate for your limited professional history and describe whatever relevant experiences you do have, such as internships.

Show Resume Text

Resume Text

Brenda Casale 123 Fake Street City, State, Zip Code Cell: 000-000-0000


Professional Airport Customer Service Agent who is able to stay focused on the job at hand, even under extreme circumstances. Adept at delivering quick and accurate customer service, handling difficult and angry customers and maintaining accurate computer logs of all activity. Specializes in regional and national airlines.


  • Remains extremely professional at all times
  • Trained to handle any type of crisis situation
  • Has already obtained necessary clearance to work in any airport
  • Dedicated professional who understands the hazards of the job
  • Physically fit and able to do lifting
  • Able to work any shift and any amount of hours

Work Experience

May 2010 to February 2015 Angel Airlines – City, State Airport Customer Service Agent

  • Responsible for checking in passengers and creating boarding passes.
  • Assisted airport personnel in handling special situations concerning passengers with special needs and oversize luggage.
  • Often asked to assist customers who started off angry but were eventually taken care of.

July 2006 to May 2010 Company Name – City, State Airport Customer Service Agent

  • Responsible for putting each passenger through initial screening process before checking passengers in.
  • Assisted in relaying airline rules about carry-on and oversize luggage to passengers checking in.
  • Worked with airline security to handle passengers who showed up on government no-fly lists.

June 1998 to July 2006 Sketch International Airport – City, State Airport Customer Service Agent

  • Assisted airport patrons in finding various airport facilities and finding the gates they were to use to board their planes.


1998 Gwen High School, City, State High School Diploma