Customer Service Representative Cover Letter Example & Templates

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert
Last Updated: April 24, 2024
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Customer service representatives play a vital role in shaping the overall customer experience. They are needed in almost every industry, from hospitality to finance to technology and health care. Whether you are starting your career or have years of experience, a well-crafted customer service representative cover letter can be the key to standing out among your competition. 

Follow this guide to craft a remarkable cover letter highlighting your achievements and exceptional interpersonal skills to meet your potential employer’s specific customer service needs.

Customer Service Representative Cover Letter Edit this template

Customer service representative cover letter sample (text)

Lily Wright

Altamonte Springs, FL 32701
(555) 555-5555

May 2, 2023

Alice Smith,
Abbott Insurance
Orlando, FL 32866
Phone: 555-555-5555

Dear Alice Smith,

I write in response to your advertisement seeking a customer service representative at Abbott Insurance. When reviewing the position requirements and your organization’s website, I was excited to find that my qualifications and personal strengths align with your needs and mission.

In my current position as a customer service representative, I maintain an exceedingly functional work environment while delivering exceptional customer service for Hikers Insurance. I have a knack for problem-solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner, and I am skillful at prioritizing multiple ongoing projects.

Additionally, I am adept at:

  • Consulting with an average of 100 customers per day to evaluate their needs, determine the best services and suggest additional services that may be of interest.
  • Exceeding quotas for calls taken, upgrades processed and applications completed with a 98% customer satisfaction rate.
  • Maintaining up to date knowledge of services, procedures and regulations to ensure accurate and effective service.
  • Cross-training in order to assist other departments or in other roles as needed.

I am a self-starter and excel at handling customer inquiries, policy changes and resolving conflicts quickly. I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs. As a part of the team at Abbott Insurance, I hope to bring first-rate customer service to your clients and support your business goals.

My resume and references are attached. Please feel free to call me at your earliest convenience so we can discuss the position and your needs in detail. Thank you for your time and consideration.

Lily Wright

How to format a customer service representative cover letter

It only takes a few seconds to capture the hiring manager’s attention. When applying for a customer service representative position, your cover letter should emphasize your professionalism, adaptability and transferable skills. Show your enthusiasm while correctly formatting your cover letter and demonstrate to your potential employers that you possess the right qualities for the role.

It all starts with the correct cover letter format.

  1. Use the business format for your customer service representative cover letter

    When writing a cover letter for a customer service representative position, use the standard business letter format, with 1 and ¼ inch margins on all sides, single spacing and left alignment.

    As our customer service representative cover letter example, yours should include:

    • A header with your name, city, state, ZIP code, telephone number and date.
    • A greeting addressed to the hiring manager or department.
    • Two to three body paragraphs with relevant skills, experience and achievements.
    • A call to action with your interest in the job.
    • A simple closing, such as “Best regards” “Sincerely,” or “Respectfully.”

    A cover letter template can streamline the process and guarantee the format is correct and compatible with Application Tracking Systems (ATS). You can create a professional cover letter customized for a customer service representative position in no time by utilizing our Cover Letter Builder.

How to write a customer service representative cover letter

  1. Start with an engaging introduction

    A compelling introduction should be personalized to the company and position you are applying for, demonstrating that you have taken the time to research and understand the company’s mission, values and needs. Use an elevator pitch to introduce yourself, stating your interest in the job position and what makes you the best person for the job. Include your strongest, job relevant skill and achievement.

  2. Use the body paragraphs to explain why you’re a great fit for the role

    When writing a customer service representative cover letter, remember to use the body paragraphs to showcase your qualifications, skills and accomplishments that make you a strong candidate for the position. These paragraphs allow you to go into more detail about your relevant background and demonstrate how your abilities align with the requirements of the job.

    Examples such as “reduced average call handling time by 20% through efficient communication and problem-solving skills” or “increased customer retention rates by 15% through proactive outreach and follow-up on customer inquiries and concerns” add credibility to your cover letter and demonstrate your skills to the hiring manager.

    Remember to add metrics and use action verbs in the body of your customer service representative cover letter to highlight your combination of hard and soft skills and match the keywords from the job description.



  3. Close with an invitation to contact you for an interview

    The closing paragraph in your cover letter is crucial as it serves as the final impression you leave on the hiring manager or recruiter. It is your last opportunity to make a strong case for yourself and leave a positive and professional impact.

    Finish your customer service representative cover letter by thanking the reader for their time and opportunity and inviting them to get in touch with you — either through email or phone — to set up a time for an interview.  A well-crafted closing allows you to restate your interest in the position and reinforces your commitment and excitement for the role.

Pair your customer service representative with a matching resume

Best practices for building a customer service representative cover letter

  • Address the recruiter or hiring manager directly.
  • Explain what attracted you to the company in one or two sentences. 
  • Customize your customer service representative cover letter for the job. 
  • Include metrics and keywords from the job description throughout.
  • End with a clear call to action. 
  • Proofread your cover letter more than once.
  • Write a generic customer service representative cover letter. 
  • Write more than one page. 
  • Use generic salutations, like “To Whom It May Concern.”
  • Regurgitate your customer service representative resume. 
  • Rely on automatic grammar or spell-checkers. 
  • Write a fan letter, even if it is your dream job.

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