Customer Service Representative Cover Letter Example + Tips

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4.5/5 stars with 506 reviews

Lily Wright

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337

Dear Ms. Baumgartner,

I write in response to your ad seeking a Customer Service Representative at Abbott Insurance. As a highly competent Customer Service Representative, I would bring a dedicated, reliable, and driven attitude to this role.
In my current position, I maintain an exceedingly functional work environment while delivering exceptional customer service for Hikers Insurance. I have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects.
Additionally, I am adept at:
Consulting with customers to evaluate their needs, determine best services, and suggest additional services that may be of interest.
Exceeding quotas for calls taken, upgrades processed, and applications completed.
Maintaining up to date knowledge of services, procedures, and regulations to ensure accurate and effective service.
Cross-training in order to assist other departments or in other roles as needed.

I am a self-starter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs. As a part of the team at Abbott Insurance, I hope to bring first-rate customer service to your clients and support your business goals.
My resume and references are attached. Please feel free to call me at your earliest convenience so we can discuss the position and your needs in detail.
Thank you for your time and consideration.

Lily Wright

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Job Description & Duties

A customer service representative serves customers by providing information on products and services. Job duties may include dealing with customer complaints, opening new customer accounts, signing customers up for a particular service, handling product orders, maintaining customer records and preparing product or service reports. A customer service representative cover letter should highlight a candidate’s experience with these various tasks while making references to duties relevant to the job with that particular employer. Candidates with good communication and computer skills tend to be more attractive to employers.

Education & Training

Customer service representatives need to have a high school diploma or the equivalent. An ideal candidate should have good communications skills along with the patience to deal with customers on a daily basis in a professional, courteous manner. Many employers provide on-the-job training to teach new employees the specific procedures and guidelines they expect their customer service reps to follow. A customer service representative cover letter should reference any relevant education and training a candidate has already obtained. This should include an emphasis on desirable skills, including people skills and communication skills.

Salary Range & Job Outlook

According to the U.S. Bureau of Labor Statistics, the average hourly wage for a customer service representative is nearly 15 dollars per hour with the average annual salary at approximately $30,000 dollars. The overall job outlook for customer service representatives is good with an expected growth of 13 percent through 2022. To land one of these great jobs, you’ll need a stand out cover letter. Take a look at MyPerfectResume to get started with your own well-written letter.