Airline Ticketing Agent Resume Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert Last Updated: May 02, 2022
  • 30% higher chance of getting a job‡
  • 42% higher response rate from recruiters‡

If you want to land an airline ticketing agent position, you will need a resume that shows off the best of what you have to offer an employer. Competition can be fierce, which is why it is so important to have a marketing document–your resume–that stands out. Include your skills and experience in a resume format that will put your information in front of the decision makers to increase your odds of getting hired. As an airline ticketing agent, you need to balance customer service with industry policies in a way that keeps customers happy and safe You want to let employers know that you are skilled at customer service, while also being assertive enough to enforce the rules. List your customer service abilities and assertiveness in the Highlights section of your resume to make certain they will be noticed by hiring managers. Use our airline ticketing agent resume templates to help you write the perfect resume for your job search.

airline ticketing agent resume sample


Airline Ticketing Agent Resume Questions

1. What can you do to make your airline ticketing agent resume stand out?

There are several things you can do to convince hiring professionals to take a closer look at your document. Begin by tailoring each submission to the job you’re applying for with steps such as including industry-specific keywords, especially those from the job description. Next, use a header with your name, contact information, and professional website. Keep formatting simple, but you can increase the size of your font and set the header apart with a line. Try to back up as many skills possible with metrics, such as percentages. Check out our airline ticketing agent resume sample to see how an applicant might share “stories” to showcase skills. Always be sure to proofread your document.

2. How do you write an objective statement for an airline ticketing agent resume?

The resume objective is a thing of the past. Rather than telling potential employers what you hope to see, it’s time to use a summary statement that quickly convinces hiring managers to give you a closer look. Begin by stating who you are in your professional capacity, such as a “thorough airline ticket agent” from our airline ticketing agent resume sample. Keep the statement short and pitch your best qualities. This is your chance to really show off your professional accomplishments and describe the reasons you would be best for the open position.

3. How do you describe computer skills on your airline ticketing agent resume?

Include your relevant computer abilities in the skills section of your document. Choose computer programs and hardware that the position is likely to utilize, but not those that are obvious. For example, employers from many industries expect you to be familiar with office telephone systems; instead, focus on specific airline software platforms. When you include these abilities in your skills and work experience section, quantify the examples with hard numbers, such as sharing how many customers you helped in a day, or the percentage of increased performance you achieved.

4. How do you optimize your airline ticketing agent resume for an ATS?

Airlines of all sizes tend to use Applicant Tracking Systems to rank applications based on established criteria. If your document doesn’t satisfy criteria, your resume may never make it in front of hiring personnel. Your first step toward optimizing your document is to proofread carefully. Misspelled words and mistakes in your grammar could set you back. Next, simplify your page, removing fancy borders, unnecessary font changes, and shading. Stick to professional resume fonts, such as Arial, Courier, and Tahoma. Include keywords and phrases from the job description, and weed out any information that isn’t relevant to the position.

5. How long should an airline ticketing agent resume be?

Ideally, your document should be one page. It is okay to go on to a second page but hiring managers usually don’t spend much time on each application, so they may not even turn to the following page. Refer to our airline ticketing agent resume sample for examples of bullets and short phrasing that are concise and impactful. Our resume builder tools offer the instruction you need to create a customized document for each company to which you send an application.

Show Resume Text

Resume Text

Ann Copper
123 Fake Street
City, State, Zip Code
Cell: 000-000-0000


Thorough Airline Ticket Agent who asks all the required questions and is not afraid to have a suspect passenger detained. Adept at utilizing the computer software platform, identifying potential problem passengers and making sure that passengers check all luggage when they check in. Specializes in charter and commercial flights.    


  • Certified on all of the industry standard software platforms
  • Excellent customer service and negotiation skills
  • Always maintains a professional demeanor
  • Exceptionally strong organizational skills
  • Not intimidated by any passenger
  • Very well-versed in all of the federal airline laws

Work Experience

March 2012 to February 2015
Company Name – City, State
Airline Ticket Agent

  • Responsible for checking in all chartered passengers and checking in their luggage as well.
  • Often acted as a scheduling resource for charter passengers who were unsure as to when their flight left.
  • Assisted in identifying and handling passengers who set off any government warnings.

February 2003 to March 2012
Company Name – City, State
Airline Ticket Agent

  • Designated as a reservation sales agent on certain days to sell tickets to customers who tried to buy the day of a flight.
  • Assisted customers who wanted to trade in their tickets for different flights.
  • Sometimes served as a witness during challenging TSA screenings.

June 1995 to February 2003
Company Name – City, State
Airline Ticket Agent

  • Confirmed tickets for arriving passengers and assisted with checking in luggage.
  • Alerted airport security of a potential issue when necessary.


1995 Bashton High School, City, State High School Diploma