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Carol Marks
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Summary
Professional Guest Relation Officer capable of remembering guests' names and providing those guests with the highest level of service. Adept at organizing information and data relating to guests, forming connections with vendors and local companies and keeping track of guests. Specialize in knowledge of local activities and events.
Highlights
-Public speaking
-Customer service
-Detail oriented
-Vendor management
-Time management
-Organized
Work Experience
April 2012 to December 2014 Elite Hotel Incorporated-New Cityland, CA Guest Relation Officer
-Worked on an on-call basis to assist guests with anything they needed outside of regular business hours
-Increased the average stay at the hotel among upper level guests by 2.3 days
August 2009 to January 2012 Motel Nine-New Cityland, CA Guest Relation Officer
-Worked with local businesses to create a discount program for guests that allowed guests to save 10 percent or more when shopping from local vendors
-Responsible for greeting guests when they arrived, helping them check in and finding the activities and products they needed
June 2007 to June 2009 Cityland Four Seasons-New Cityland, CA Guest Relation Officer
-Created detailed records that showed guests things they could see and do around town and created hand outs guests could take with them
-Increased customer satisfaction ratings by more than five percent over a six month period
Education
2007 University of California, New Cityland, CA Bachelor of Science, Human Resources