Ellie Palmer 1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: email@example.com Summary High-energy Guest Services Representative focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Tech-savvy, highly accurate, and efficient with data entry and general operations. Exceptional people skills with down-to-earth, outgoing personality. Highlights Skilled with telephone inquiries Proficient people person Maintains professional demeanor Organized and able to prioritize Multi-tasker Excels at conflict resolution Knowledgeable and friendly Self-starter Hardworking Time management ability Experience March 2011 to Current Vine Hotel New Cityland, CA Guest Services Representative Process up to 200 guest arrivals and departures per day. Greet and welcome all guests with a smile and professional conversation. Answer guest questions about hotel amenities and provide information about local businesses or attractions that may be of interest. Coordinate with housekeeping to ensure all special requests are handled promptly. Improved customer service ratings 20% since taking position through implementation of room information cards with contact information. August 2009 to February 2011 Ignatio Inn New Cityland, CA Guest Services Representative Responded to telephone and in-person requests for information, entered reservations, and handled guest requests in a timely manner. Answered questions regarding room charges and processed final transactions. Oversaw customer service issues and handled complaints or reported to management. Completed shift reports each day detailing reservations, check-ins/check-outs, charges, and any other information requested by management. Correctly handled business phone calls and directed to appropriate recipients. May 2007 to July 2009 Kampen Resort and Spa New Cityland, CA Guest Services Representative Managed guest arrivals, including processing payments, noting requests, and issuing room keys. Collaborated with maintenance, housekeeping, and security to resolve requests and issues efficiently. Resolved customer service issues in a timely manner. Updated computer system with guest messages, arrivals/departures, and special requests. Maintained an up-to-date knowledge of resort facilities and local businesses to proficiently answer all guest questions and requests.