Guest Service Associate Resume Sample


Sometimes getting the job you really want takes more time than you would like, but don’t give up hope. You can push through and achieve your goal. Of course, you want to make sure you have a high-quality resume to ensure you are noticed by hiring managers. Make certain you include your experience and skills in a resume format that prioritizes what employers need to know.

As a guest service associate, you combine customer service and front desk management skills with industry-specific knowledge. Your resume should emphasize your ability to handle the general needs of your position, while also highlighting any industry experience that is relevant to the job you are applying for. Mention these in your Summary at the top of the resume, and include them in the Highlights list as well.

Your resume writing abilities can be enhanced by having strong examples to draw on. Please utilize our guest service associate resume templates to help with writing your own resume.

Guest Service Associate Resume Sample

Every perfect Guest Service Associate resume needs a perfect Guest Service Associate cover letter to go with it! Learn how to build your own with My Perfect Cover Letter’s writing guide.

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Asher Constance

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337


Spa Guest Services Associate capable of handling high call volumes and scheduling appointments for spa staff while maintaining a clean, visually appealing day spa. Friendly and outgoing with expertise in inventory management and customer care.


Customer service-oriented
Front desk management
Appointment scheduling
Spa services understanding
Inventory maintenance

Attentive to detail
Multi-tasker extraordinaire
Hospitality industry knowledge
Payment tracking systems
Spa maintenance


March 2010 to Current
Hot Stone Spa New Cityland, CA
Guest Services Associate

Inform guests of spa services, programs and activities over the phone and in person.
Respond to customer inquiries in a friendly and professional manner.
Continually update spa forms and brochures with the most current information.
Replace towels and mats and escort guests to the tranquility room.
Show appreciation to resort guests by thanking them for their business.
Track and effectively manage client flow throughout the spa.
Clearly communicate with each technician regarding any schedule changes.
Assist spa technicians with room set-up.
Sold over $50,000 in spa retail items and gift cards in a 1-month period.

July 2006 to February 2010
Verdanza Spa and Salon New Cityland, CA
Guest Services Associate

Coordinated and booked all spa service appointments for individual and group clients.
Assigned clients to estheticians by aligning the client’s needs with the esthetician’s expertise.
Documented any observed safety hazards and reported them to management immediately.
Answered all member questions and concerns with patience.
Rotated between spa front desk management and monitoring the reservation room.
Provided accurate product and merchandise information to customers.

November 2004 to June 2006
Rose Beauty Retreat New Cityland, CA
Guest Services Associate

Checked members and guests in promptly for their appointments.
Supplied guests with robes, slippers, and locker keys.
Addressed all guest complaints and referred any escalated situations to management.
Instructed guests on facility safety measures.
Offered refreshments of ice water and iced tea to all incoming guests.
Researched the various types of spa therapies and treatments to be better informed of spa services.