Guest Service Associate Resume Sample

Guest Service Associate Resume Sample

Asher Constance

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com

Summary

Spa Guest Services Associate capable of handling high call volumes and scheduling appointments for spa staff while maintaining a clean, visually appealing day spa. Friendly and outgoing with expertise in inventory management and customer care.

Highlights

Customer service-oriented
Front desk management
Appointment scheduling
Spa services understanding
Inventory maintenance

Attentive to detail
Multi-tasker extraordinaire
Hospitality industry knowledge
Payment tracking systems
Spa maintenance

Experience

March 2010 to Current
Hot Stone Spa New Cityland, CA
Guest Services Associate

Inform guests of spa services, programs and activities over the phone and in person.
Respond to customer inquiries in a friendly and professional manner.
Continually update spa forms and brochures with the most current information.
Replace towels and mats and escort guests to the tranquility room.
Show appreciation to resort guests by thanking them for their business.
Track and effectively manage client flow throughout the spa.
Clearly communicate with each technician regarding any schedule changes.
Assist spa technicians with room set-up.
Sold over $50,000 in spa retail items and gift cards in a 1-month period.

July 2006 to February 2010
Verdanza Spa and Salon New Cityland, CA
Guest Services Associate

Coordinated and booked all spa service appointments for individual and group clients.
Assigned clients to estheticians by aligning the client’s needs with the esthetician’s expertise.
Documented any observed safety hazards and reported them to management immediately.
Answered all member questions and concerns with patience.
Rotated between spa front desk management and monitoring the reservation room.
Provided accurate product and merchandise information to customers.

November 2004 to June 2006
Rose Beauty Retreat New Cityland, CA
Guest Services Associate

Checked members and guests in promptly for their appointments.
Supplied guests with robes, slippers, and locker keys.
Addressed all guest complaints and referred any escalated situations to management.
Instructed guests on facility safety measures.
Offered refreshments of ice water and iced tea to all incoming guests.
Researched the various types of spa therapies and treatments to be better informed of spa services.

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