Efficient Airline Gate Agent who is able to take care of client needs and also maintain federal gate regulations as well. Adept at handling emergency situations, assisting customers in making flight changes and administering a proper boarding procedure. Specializes in domestic and international flights.
Has been through all required federal training
Excellent command of industry computer software platforms
Very strong customer negotiation skills
Able to handle difficult customers
Understands the laws behind do-not-fly lists
Always executes proper pre-boarding procedures
May 2010 to February 2015 Janus Airlines – New Parkland, CA Airline Gate Agent
Checked-in passengers as they arrived at the gate and confirmed boarding passes.
Alerted the proper officials whenever a passenger set off the federal watch list indicators.
Worked with passengers to help them move to different flights or change their seating.
December 2004 to May 2010 Grover Airlines – New Parkland, CA Airline Gate Agent
Designated to work primarily with high profile and chartered passengers.
Assisted in checking baggage for charter passengers who did not check baggage at the ticket counter.
Went through special training as the company transitioned to a new computer software platform.
June 1997 to December 2004 Felix Airlines – New Parkland, CA Airline Gate Agent
Designated to assist flight crew in boarding all patients with special needs.
Confirmed any special flight or meal arrangements with passengers.
1997 Feral Bay Senior High School, New Parkland, CA High School Diploma