Call Center Manager Resume Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert Last Updated: September 23, 2021
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call center manager resume example

123 Fake Street, City, State, Zip Code | H: 000-000-0000 | C: 000-000-0000 | Summary Highly motivated and hard working professional with more than 10 years’ experience in a call center environment, including more than 5 years of leading dynamic sales teams in consistently achieving aggressive stretch goals. Lead from the front and understand the importance of relationship building, accountability, and generating a high amount of revenue for the company. Hired, developed, and led many team members at the highest levels. Key Skills Excellent communication skills Established track record of exceptional sales results Jay Farner Founders Club Award winner in 2011 and 2012 Compelling leadership skills Resolution-oriented Gilbert Award nominee in 2011 and 2012 Strong interpersonal skills Team building expertise

Professional Experience STOCK BROKER 10/2013 to 09/2014 Self Employed City, State Interpret data on price, yield, stability, future investment-risk trends, economic influences and other factors affecting investments. Review accounts and results regularly to determine whether financial performance indicates a need for plan revision. Create charts and graphs to illustrate daily, monthly and annual trends. PRODUCTION MANAGER 10/2012 to 09/2013 Company Name City, State Led a large group of mortgage bankers to deliver results at the highest levels. Trained, coached, and mentored bankers by delivering weekly trainings, listening to phone calls, and holding call reviews. Motivated and inspired staff to achieve stretch goals. Managed pipelines for bankers and oversaw entire process flow through efficient and effective communication. SR. DIRECTOR OF MORTGAGE BANKING Company Name Produced at the top 1% of all directors in the company. Coached and mentored more than 50 mortgage bankers. Educated customers on the variety of loan products and available credit options. Consistently exceeded sales goals. Maintained high referral rates and exceptional feedback from previous clients. Taught mortgage bankers the skills necessary to deliver results at the highest level. Developed future leaders for the company. Consistently monitored staff performance. Protected margins to generate maximum revenue. Streamlined processes to improve both quality and efficiency. Education Associate of Arts: Recording Engineering Los Angeles Recording School 2003 City, State 01/2007 to 09/2012 City, State