Customer Success Manager Resume Example + Guide + Tips
- 30% higher chance of getting a job
- 42% higher response rate from recruiters
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Customer success managers are responsible for ensuring customer satisfaction by providing a high level of customer service and support. This includes understanding customer needs, providing guidance and advice, and helping customers effectively use products and services. They also work to build and maintain relationships with customers, develop strategies to improve customer experience and generate revenue for their organizations.
Looking for a job as a customer success manager? Then you need a great customer success manager resume. And we’re here to help! Use our customer success manager resume examples and guide and learn how to write a professional resume for a customer success manager and grab the attention of hiring managers at your target companies.
Start by editing this customer success manager resume template, or explore our library of customizable resume templates to find the best one for you.
Customer success manager resume example (text version)
BROOKLYN, NY 11214
555 555 555
Proactive and meticulous customer success manager with a proven record of success in executing strategic plans to meet company objectives. Highly skilled in developing high-performing teams and collaborating cross-functionally to implement customer-oriented initiatives. Offers excellent communication and interpersonal skills to build strategic alliances.
- Customer support
- Strategic planning
- Sales support functions
- SaaS support
- Salesforce CRM system
- Time management
November 2020 – Current
Prove – New York, NY
Customer Success Manager
- Lead a staff of 25, conduct training and mentor team members to promote productivity and commitment to friendly service, getting a 0% of turnover rate.
- Play an instrumental role in client satisfaction by working with operational teams to resolve service issues properly, increasing client retention by 40%.
- Analyze customer data to identify trends and develop strategies to improve customer success metrics.
September 2017 – October 2020
Viant Technology Inc. – New York, NY
- Led a team of 10 customer support professionals and set clear sales goals for six client accounts to identify activities and behaviors to advance the sales process and close deals.
- Kept detailed records of over 50,000 customer accounts through an online customer database.
- Managed customer-facing processes, including product availability, order processing and transportation.
June 2014 – August 2017
Post Inc. – New York, NY
Customer Service Representative
- Responded to an average of 80 customers per day, assessing requests, offering excellent support and tailoring recommendations to address needs.
- Created and maintained a detailed database to develop promotional sales.
- Bolstered 25% of customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- June 2018
New York University New York, NY
Master of Science Management & Systems
- June 2014June 2014
New York University New York, NY
Bachelor of Science Business
- Specialization: Marketing
Certified Customer Success Management Professional (CCSMP) Program – (2019)
5 essentials of a top customer success manager resume
Add your contact information to the top of your resume so hiring managers can contact you for an interview. As our sample customer success manager resume shows, your contact information must include your full name, city, state and ZIP code, phone number and professional email address. If you have a LinkedIn profile and professional website, add them last.
A personal statement, also known as a professional summary, is a concise, three-to-five-sentence statement that tells the hiring manager who you are and what you offer. Your customer success manager resume summary must include job-relevant skills and one or two notable accomplishments. It should also touch on how long you’ve been in the customer service industry.
Here’s an example of a professional customer success manager resume summary:
Customer success manager with over eight years of experience in providing excellent customer service, leading customer success initiatives and developing innovative strategies for client retention. Proven track record in building relationships with customers and establishing long-term partnerships. Experienced in driving customer satisfaction through effective problem-solving and data-driven decision-making. Committed to providing exceptional customer experiences and achieving customer success.
If you are applying for your first job or changing careers, use a customer success manager resume objective instead.
Create a compelling customer success manager resume skills section so hiring managers can see if you match their needs. Add your job-relevant skills to a bulleted list, so they’re easy to scan. It’s best to include both hard skills such as data integration and soft skills such as problem-solving.
Whether this is your first job in this role or you’ve been at it for decades, a resume for a customer success manager must include a section to display your job history. In reverse-chronological order, show your current and previous employers, and provide company names, locations and the dates you worked for them. Include three bullet points of measurable achievements for every job you list.
Your professional achievements might look like this:
- Improved customer retention rate by 10% in one year as customer success manager at ABC Corporation.
- Achieved customer satisfaction score of 92% as customer success manager at ABC Corporation.
- Exceeded customer service goals by 15% in six months as customer success manager at ABC Corporation.
As you can see in our customer success manager sample resume, it’s important to include an education section in your resume, whether or not you have a degree. Start your education section with your highest level of education and work backward; include the institution’s name, degree and graduation date.. If you did not attend college, list your high school information and the classes you’ve taken since graduating.
The typical education requirements for a customer success manager vary depending on the organization. Generally, a bachelor’s degree in business, marketing, communications, or a related field is required. Some employers may prefer candidates with a master’s degree in a related field and some may require additional certifications or experience in customer service. Additionally, strong communication and interpersonal skills are necessary for this role.
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Do’s and don’ts for building a customer success manager resume
- Use measurable achievements to describe your abilities and experience as a customer success manager. For example, “Implemented a new customer service system, resulting in a 30% decrease in customer complaints in one year.”
- Use action words like engage, resolve and assess to make an impact on your customer success manager resume.
- Tailor your resume to your target customer success manager job.
- Use keywords from the job description throughout your customer success manager resume.
- Format your customer success manager resume so that it is easy to read by ATS software and human eyes.
- Lie about your customer success manager experience and skills.
- Boast that you’re the “most successful customer success manager ever.” Instead, focus on past achievements like “Decreased customer churn rate by 8%.”
- Include irrelevant personal information, such as your ethnicity and age.
- Add skills and experience that are not relevant to a customer success manager role.
- Forget to proofread. A customer success manager resume with errors is unprofessional.
Top 4 tips for acing a customer success manager interview
It’s vital to take the time to learn about the company’s history, goals, values and people before the interview. Doing so conveys interest, passion and commitment — traits that can set you above the competition.
Some things to consider:
- Comprehensive customer support: Companies should have comprehensive customer support that provides assistance and resources to customers.
- Focus on customer retention: Companies should focus on customer retention and have a strategy and process in place to ensure customers stay engaged.
- Analytical approach to customer success. Companies should have an analytical approach to customer success, using data to inform decisions and measure customer success.
- Cross-functional customer success team: Companies should have a cross-functional customer success team that works with other departments such as sales, marketing and product.
- Proactive customer outreach: Companies should have a proactive customer outreach strategy that helps identify at-risk customers and proactively reach out to them.
- Customer feedback loop: Companies should have a customer feedback loop in place to collect and analyze customer feedback and use it to make improvements.
Practice does make perfect. To prepare for your interview, start by reviewing the most common interview questions, such as:
- How do you determine priorities in scheduling your time?
- What was the toughest challenge you’ve ever faced?
- What quality or attribute do you feel will most contribute to your career success?
You might also want to give some thought to a few behavioral interview questions, like:
- Describe the system you use for keeping track of multiple projects. How do you track your progress so that you can meet deadlines? How do you stay focused?
- Give me an example of an important goal that you had set in the past and tell me about your success in reaching it
And be ready to answer customer success-specific questions, like:
- How have you handled difficult customer situations in the past?
- How do you ensure customer satisfaction?
- What strategies have you implemented to improve customer retention?
- How do you use data to make decisions about customer success?
- What metrics do you use to measure customer success?
- How do you handle customer escalations?
Write down two or three possible answers for each question, then practice answering them with a friend or family member.
Always have at least three questions for each person you speak with during the interview process. Doing so shows that you’re interested and have been paying close attention.
Some questions you might ask for a customer success manager job are:
- What strategies do you have in place to ensure customer success?
- What customer success tools do you rely on?
- How does your team interact with customers to ensure success?
- How does your team handle customer feedback and complaints?
- What have been some of the biggest challenges related to customer success that you have faced?
- How do you ensure that customer success is a priority in the organization?
Have professional references ready before you enter your interview — you never know if the hiring manager might want to contact them immediately. Ask a former manager and two former colleagues who can speak about your performance and who you know will give you an excellent review.
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