Training & QualificationsAs each call center will likely have its own guidelines, regulations and company policies, chances are a candidate will be trained to operate at that location. But to get in the door, the call center representative resume will have to show you have a firm comprehension of customer service practices and principles, as well as a good grasp of developing resolution that works for both client and employer. There has to be a tactful disposition that can’t be rattled under stressful situations. Having handled sophisticated communication systems will be a plus as it accents versatility. If there has been any third-party training in communications or public service, it should be noted as well as these traits are the backbone of a call center representative.
SalaryCall center salaries are significantly affected by a number of factors. They could be selling products, offering support or dealing with emergency situations. They could be working directly for a company or being sourced through an organization that provides call support. In general, call center reps make an average 26,000 per year. Geographically, as of 2011, the District of Columbia had the highest salary at 41,160 dollars. Sample Call Center Representative Resume Refer to the sample below for designing a call center representative resume. It features the key elements hiring managers will be looking for and should be adapted accordingly.
Call Center Representative Resume Questions
1. What technical skills should you put on a call center representative resume?
Many companies expect call center representatives to have basic computer knowledge, as shown on the call center representative resume sample. List basic business software that you are familiar with, including the Microsoft Windows suite of programs. If your words-per-minute typing speed is high, list the rate to show data-entry competence. Include specialized call center software and hardware that you used in the past, especially if the job advertisement lists those technologies.
2. How do you write the header of a call center representative resume?
Review the call center representative resume sample to see header formatting. Write your name so that it is easily searchable if a recruiter is looking for more information about you through LinkedIn or other online resources. Your name should be in the biggest font on the resume. Recruiters often spend no more than six seconds scanning a resume, and you want them to know who you are.
Additionally, include your phone number and email address. To ensure that you are the only person answering the employer’s calls, using a cell phone number is preferable. The email address should be professional rather than whimsical to avoid drawing attention away from your qualifications. Consider using one of our resume templates and we’ll handle the header formatting for you.
3. What format should your call center representative resume be in?
The chronological resume format is the most common format used by call center representatives. This format displays the applicant’s contact information, a summary of skills, work history, and education. Many recruiters and hiring managers prefer this resume format because they can quickly scan an applicant’s relevant work history and job titles. When employers scan resumes for keywords using an applicant tracking system, the ATS is most likely to read this formatting correctly.
The resume builder is a great tool for building a resume that emphasizes your work accomplishments and skills. It provides personalized examples of your knowledge and expertise with no writing required. Review the call center representative resume sample for an example of standard formatting.
4. How do you make a call center representative resume for a first job?
As shown in the call center representative resume sample, your resume can feature the soft skills and technical knowledge you sharpened while in school or volunteering. Include examples of teamwork, problem solving, attention to detail, time management, and leadership. If you volunteered with a non-profit organization, describe your responsibilities and how you made a positive impact. List additional languages that you speak fluently.
5. Should you include references on a call center representative resume?
The call center representative resume sample does not include references in the text, none of our resume examples do. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. It is unnecessary to write the phrase “references available upon requestâ€ at the bottom of the resume, as this wastes a valuable line on the document. Provide a separate sheet listing reference contact information. Be sure to notify your references that potential employers may be making contact.
Even if you’re done with your Call Center Representative resume, you’re not done with your application documents. See our Call Center Representative cover letter samples to learn the ropes.