Call Center Representative Resume Guide + Tips + Example
Make your next career move with a professional call center representative resume. With our guide, you can create an effective resume for a call center representative to showcase your attention to detail, patience and service skills to present you as a desirable candidate.
Start by editing this call center representative resume sample template, or explore our 800+ resume templates to find the best one for you.
Call center representative resume example (text version)
Miami, FL 33138
Resourceful call center representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
October 2019 – Current
Round Peg Customer Support – Miami, FL
Senior Call Center Representative
- Address customer service inquiries in a timely and accurate fashion.
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Cross-trained over 150 staff members in three years.
- Achieve a customer satisfaction rating of 95% within six months, exceeding the corporate target.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
September 2015 – October 2019
Avian Computer Experts – Miami, FL
Call Center Representative
- Properly directed 100 inbound calls daily in phone queues to improve call flow.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Developed effective relationships with all call center departments through communication.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Provided input to assist in the selection and implementation of a new phone system.
June 2012 – August 2015
Togs and Tassels Womenswear – Miami, FL
Call Center Associate
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Demonstrated mastery of customer service call script within specified timeframes.
- Maintained over 300 records up to date at all times.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
- Service and support
- Documentation and reporting
- Computer software savvy
- Zendesk and Live Agent proficiency
- Customer service
- Conflict resolution
- Critical thinker
June 2018-June 2018
Miami Dade College Miami, FL
Associate of Applied Science Business Administration
5 essentials of a top call center representative resume
Your call center representative resume will have all the information needed to reach you for an interview in the contact details. Include your full name, city, state and ZIP code, followed by phone number and email address. Finally, add a professional website, LinkedIn profile or any other professional networking profile.
Also called a professional summary, this section introduces you to a potential employer as a call center representative. Use it to showcase your best skills and relevant work experience.
In no more than five sentences, let the hiring manager know: your years of experience, one or two job-relevant professional accomplishments and your job-related skills. Pick your best to grab the hiring manager’s attention.
The skills section highlights your competencies to perform a job as a call center representative. Use the call center representative job description for your resume by matching their skills to your own. Create a bulleted list with hard skills, like your product knowledge, troubleshooting skills and support service, and soft skills, like negotiation, communication and adaptability.
If this is your first job, include transferable skills from other areas like volunteering and school.
Use a reverse-chronological order format to list your previous employment. Include the company names, locations and dates of employment, and under every job, include a bulleted list of three measurable accomplishments. For example, how your negotiating skills resulted in sales, the number of calls handled in a day and timely conflict resolution
If this is your first job, you can include other relevant work experience, like volunteer experiences, community services, professional projects and more.
Use bullet points to create your call center representative resume’s education section. Include the educational institution’s name, the degree conferred and graduation year. You can skip the graduation date if it has been over 10 years.
If you did not attend college, list your high school and any other post-high school course you’ve completed.
See why My Perfect Resume is a 5-star resume builder
Action words for a stand-out call center representative resume
Action words can help you add confidence and strengthen your achievements as a call center representative. Combine action words with your quantifiable accomplishments to build a great resume.
Here’s a short list of action words for a call center representative resume:
Building a professional call center representative resume is quick and easy with our Resume Builder. It has all the tools you need, from editing to step-by-step guidance. Consider the editable content suggestions and download the product once you’re satisfied with it. We have 800+ resume examples to help you create the perfect call center representative resume.
Top skills for a call center representative resume
The call center representative resume skills section should show a balance between soft and hard skills. Carefully review the call center representative job description and match the required skills that fit you. This will help showcase you as a desirable candidate.
These are a few skills you could include in your call center representative resume:
- Customer service
- Product knowledge
- Quality assurance control
- Documentation and reporting
- Brand representation
- Foreign language with proficiency level
- Conflict resolution
- Relationship building
- Time management
- Live Agent
Remember to always match your resume’s skills section to the skills required by the employer.
Certifications for call center representative resume
Strengthen your call center representative resume with certifications. While not necessary to apply for a position, certifications can add value to your expertise and set you apart from the candidate pool.
These are a few certifications to consider for your call center representative resume:
Call center representative resume FAQ
1. How do I write a call center representative resume?
The first step is saving the job description. Use it to match the employer’s requirements as you build the resume. Follow our tips from this guide to build your call center representative resume. Take your time with the five primary sections, which are:
- Contact information
- Personal statement or professional summary
- Work history
Add optional sections to include more relevant information, like:
- Professional memberships or associations
- Certifications and licenses
- Volunteer experience
If you need more guidance, use the call center representative resume sample to start and move on to our Resume Builder for a fast, easy and professional resume.
2. What is a cover letter for a call center representative resume?
A cover letter is a one-page document and an important, often required, part of your job application. It allows you to expand on your resume, by using storytelling to show your skills and helping you connect with a prospective employer on a human level.
Here are a few tips if you’re unsure how to write a cover letter.
- Use a business letter format, including salutation and closing.
- Create an eye-catching opening paragraph that includes your most valued skill as a call center representative or potential employee.
- In the body paragraphs, explain why you would be a great hire including job-relevant skills and experience.
- Restate why the hiring manager can’t pass up on you in the closing paragraph.
Our Cover Letter Builder can help you create a great cover letter in 15 minutes with our step-by-step guide and industry-specific expert suggestions.
3. How to make a call center representative resume with no experience?
If this is your foray into becoming a call center representative, we got you. Think outside the box to write a resume with no experience. You may lack formal experience, yet your skills, training and other experience can help you stand out as a potential call center representative.
- Focus on your skills — Create a specific skills section with soft and hard skills relevant to the position and match those skills in the job description.
- Use relevant experiences for your work history — internships, volunteer work and personal projects.
- Highlight your education — include your formal education and any relevant courses and training.
Using tools like our Resume Builder to build your resume is perfectly acceptable. Our Builder can provide guidance and content suggestions according to your industry and experience. The information is editable and the Builder will automatically lay it out on your chosen template.
Do’s and don’ts for building a call center representative resume
- Use measurable achievements to describe your abilities and experience as a call center representative.
- Use action words to make an impact on your call center representative resume.
- Tailor your resume to your target call center representative job.
- Use keywords from the job description throughout your call center representative resume.
- Format your call center representative resume so that it is easy to read by ATS software and human eyes.
- Lie about your call center representative experience and skills.
- Boast that you’re the “best call center representative.”
- Include irrelevant personal information, such as your ethnicity and age.
- Add skills and experience not pertaining to a call center representative resume.
- Forget to proofread. A call center representative resume with errors is unprofessional.
Top 4 tips for acing a call center representative interview
Research the prospective employer
Learn about the employer’s history, goals, values and people before your call center representative interview. Being able to show that you have in-depth knowledge about a potential employer shows interest, dedication and commitment.
Practice at home.
Start by reviewing the most common interview questions, such as:
- How to Answer “Tell Me About a Time You Created a Goal and Achieved It” [+ Examples]
- What Have You Accomplished That Shows Your Initiative and Willingness to Work?
- What Was the Toughest Challenge You’ve Ever Faced?
- How Have You Motivated Others? Give Me an Example.
- What Goals Have You Established for Yourself?
Search for possible interview questions, write down answers and practice with an interview partner, someone you can trust. Once you’re done, ask them for feedback and work with them to improve. Being prepared will help you have a smoother interview experience.
Pro tip: Practice in front of a mirror. Look at your facial expressions and body language, which hiring managers will notice.
Be proactive and ask questions.
This is also your opportunity to interview a potential employer and learn if they’re the right fit for your next career move. Prepare three to five questions for your interview. Hiring managers will expect questions, which could even improve their impression of you.
Here are a few examples of questions to get you started:
- What is the day-to-day like?
- What can you tell me about the company culture?
- Why did you choose this employer?
- What tools do you provide to your representatives?
- How do you measure performance?
- What’s the procedure to handle difficult callers?
- How do you support your staff through difficult calls?
- What training do you provide and how often?
Remember to ask open-ended questions and give the interviewer time to answer.
Gather your references.
Stay ready by requesting references before the interview. Contact former managers and colleagues to vouch for your work ethic and skills. Explain to them where you are in the process and when they could expect to be reached. Don’t forget to ask for two letters of recommendation. If this is your first job, you can request a reference from a mentor, former professor or community leader that can vouch for your skills.
Cover letter examples for the next step in your customer service career
- Customer Service Advisor Cover Letter
- Customer Service Agent Cover Letter
- Customer Service Coordinator Cover Letter
- Customer Care Representative Cover Letter
- Customer Service Manager Cover Letter
- Customer Service Representative Cover Letter
- Room Attendant Cover Letter
- Service Advisor Cover Letter
- Service Coordinator Cover Letter
- Customer Service Specialist Cover Letter
- Team Lead Cover Letter
- Usher Cover Letter