Best Customer Service Resume Examples

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice ExpertRated 3.8/5 Stars
Last Updated: September 20, 2023
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Customer service covers a wide range of jobs, from call center agents who directly deal with consumers to department managers who set the tone for an entire customer experience team. 

No matter where you are in your customer service career, we can help you write a resume to beat the competition and obtain an excellent customer service job. 

We’ll help you build the perfect customer service resume or CV and create an effective customer service cover letter to accompany it. Plus, we offer some great customer service resume examples, CV examples and cover letter examples to get you started.

Resume examples for top customer service jobs

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Customer service resume FAQ

1. What is the ideal resume format for a customer service resume?

There are three standard resume formats. The one you choose should depend on your level of work experience and career goals.

  • Functional format: Entry-level applicants will benefit from this format. The layout focuses on skills, allowing you to showcase everything you can do.
  • Combination format: This format puts the skills and work experience on equal footing. It is a greatan excellent option if you have a few years of professional experience.
  • Chronological format: Ideal for seasoned professionals with many years of experience, this format showcases expertise through a detailed work history section.


2. What are some common skills required for customer service jobs?

To optimize your customer service resume with the top skills for the customer service job you want, review the customer service job description, then match your skills to the skills listed. A customer service manager job description will often focus on different skills than a customer service representative job description. Hiring managers for customer service jobs look for applicants who have a mix of soft and hard skills, specifically: 

  • Relationship building.
  • Interpersonal skills.
  • Networking.
  • Business operations.
  • Customer relationship management software.
  • Time management.
  • Verbal communication.
  • Written communication.
  • Diplomacy.
  • Negotiation.

3. What qualifications and certifications do employers look for in this industry?

Employers do not always require a A bachelor’s degree is not always required for a job in customer service, but it will give you an edge over the competition. Most customer service professionals have an associate’s or bachelor’s degree in business administration.

4. Why should I use customer service resume examples?

Customer service resume examples can guide you when writing customer service resumes for various fields and professional levels. Plus, they can inspire you with ideas for choosing a customer service resume template and picking the best customer service resume format to showcase your qualifications.

5. What does the career progression for professional customer service look like?

The BLS projects about 389,400 openings for customer service representatives annually on average, through 2023.

How we reviewed this article

Since 2013, we have helped more than 15 million job seekers. We want to make your career journey accessible and manageable through our services and Career Center’s how-to guides and tips. In our commitment to bring you a transparent process, we present our Editorial Process.


United States Bureau of Labor Statistics, Occupational Outlook Handbook

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Customer Service Resume Example

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