Customer Service Resume Examples & Writing Guides

Functional Resume

Emphasize skills such as the ability to work with and aid others directly, and smoothly function as part of a team.

Support specialists assist customers with information on a company’s services, products or materials. This means heavy interpersonal contact with consumers, and troubleshooting problems with customers and internally. In your summary, focus on your experience and achievements in succeeding in these situations.

Focus on listing skills in major areas you will need to use on a daily basis: customer service and interpersonal skills. Also include skills that indicate you can handle organizational tasks such as payment processing and management.

To move on up in your career, show you can be proactive and can take on more leadership duties:

• Highlight experiences you have had managing a project, or improving customer service processes

• Show examples of how you can communicate and work within a team, as well as with customers, to get results
• Give evidence of your knowledge and expertise with specific services or products your company of interest provides

Combination Resume

Provide a healthy mix of skills and work experience that indicate you’re ready for more responsibility and managerial duties.

Provide some specifics on how you’ve excelled in customer service in the past, but can also manage a customer team that maximizes customer satisfaction and company success.

Include skills that emphasize your qualifications in leading a team, such as “schedule management,” while not forgetting to address the heart of the customer service experience with skills such as “complaint resolution” and “customer relations.”

Aim for an executive position by gaining experience and featuring achievements in the following:

• Corporate and customer strategy
• Driving customer service teams to improve, and provide excellent support
• Using metrics and working with other teams within the company on processes and to improve overall customer experience

Chronological Resume

For high-level positions, concentrate on creating an extensive work history section which documents your experiences and accomplishments.

Use metrics to show how your leadership has made a bottom-line difference in your previous jobs. Also provide an example or two of how you’ve pulled a team together.

Customer assistance is of prime importance in this position, so emphasize your qualifications in this area (e.g., “adherence to high customer standards”), while also underlining your ability in any required managerial tasks (e.g., “service and supply support”).

To move on up in your career, show how you’ve excelled as a leader of different teams, and are capable of bringing vision and strategy to your company:

• Give examples of how you’ve nurtured relationships with customers and clients in important markets
• Demonstrate how you’ve partnered with cross-functional teams to improve company efficiency and profitability

Functional Resume

Feature your best skills at dealing with customers directly, and being able to work efficiently and reliably.

As a main point of contact between an organization and guests, a concierge position demands organizational ability, efficiency under pressure, and being able to interface with customers.

When mentioning skills, include your abilities in assisting customers (e.g., issue resolution, experience with guest reservations), as well as skills that show you contribute to overall operations (e.g., ensuring guest accounts are up-to-date, maintaining contact with guests through loyalty programs).

To attain a higher position, prove your competence as an employee as well as your potential for a managerial role:

• Give concrete examples of how you have contributed to team success (e.g., “Part of team that earned AAA 5 Diamond and Mobile 4 Star Awards for past three years”)
• Take advantage of opportunities for supervision and input, and list them on your resume (e.g., “Revised incentive and recognition programs to improve employee performance and guest loyalty”
• Seek a hospitality management certification (e.g., Certified Hospitality Supervisor (CHS)) which proves you’re ready to progress in your career

Combination Resume

Focus on a work experience section that lists prominent career achievements, and show in your skills section that you have the right attributes to succeed in a position requiring more management skills.

Emphasize your ability to effectively communicate with employees and customers, and provide examples of exceptional guest service (e.g., “Manager of employee team that improved Guest Satisfaction ratings by 10% through incentives and training”).

As guest satisfaction is a central aim of this position, stress qualities related to superior service, such as “culturally sensitive service provider” and “outstanding communication skills.” You should also include skills that showcase your management talents, such as “proficiency in hospitality systems” and “training and development.”

Show that you can handle day-to-day hotel operations and leadership:

• Get a certification (e.g., Certified Hotel Administrator (CHA)) that cements your qualifications
• Provide plenty of examples in which you’ve managed a successful project or team (e.g., “Ran hotel front office with a team of 22 people to achieve customer service KPI on quarterly basis”)
• Show you have complete knowledge of hotel procedures and operations (e.g., “Managed team and operations, coming in 25% under budget for overhead costs in most recent fiscal year”)

Chronological Resume

At this career level, focus on your work history section, which should feature numerous experiences that show you’re a proven manager, and understand your industry inside and out.

As the job title implies, show your familiarity with every element of hotel operations and team management. Pick out your top abilities, and your most successful examples of how you’ve utilized these abilities,

Emphasize high-level management responsibilities and achievements in your skills by including skills such as “strategic planning and analysis,” “office and staff streamlining,” and “program leadership.” Give examples in your work experience section of you put these skills to productive, successful use.

To move up to an executive level, list skills and experiences in your resume that show you can handle a high level of responsibility, and are also proactive in improving customer service:

• Highlight how efficient and effective you are at managing your team towards positive results (e.g., “Managed guest service team that attained 20% improvement in customer satisfaction over past two years”)
• Give examples of you have taken an active role in shaping your team, and mentoring your employees towards promotions or better service
• Take steps to learn more about your field (e.g. hotels, travel, etc.) and round out your business knowledge by taking an MBA or business management program