Case Manager Resume Examples & Templates
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Case managers play an integral role in coordinating and overseeing the care of individuals with complex needs related to things like medical conditions, disabilities or social challenges.
With our expertly crafted case manager resume samples and pro tips, we’ll help you write a resume that showcases your expert assessment and coordination skills.
Start by editing this sample resume for a case manager job, or explore our library of customizable resume templates to find one that matches your preferred style.
Case manager sample resume (text version)
Glenn Patterson
Federal Way, WA 98003
(555) 555-5555
example@example.com
Professional Summary
Talented case manager adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life. Proficient in client evaluation, database management and social service coordination. Strong communicator with a passion for helping others.
Skills
- Documentation proficiency
- Needs assessment
- Progress evaluations
- Interdisciplinary collaboration
- Client privacy
- Records management
- Advocacy
- Problem-solving
Work History
March 2017 – Current
Pierce County – Federal Way, WA
Case Manager
- Identify care needs of at least 25 cases per month and coordinate responses based on physician advice, insurance limitations and procedural costs.
- Partner with physicians, social workers, activity therapists and nutritionists to develop and implement individualized care plans and document all patient interactions and interventions in electronic charting systems.
- Reduce care costs by 7% without sacrificing quality through effective service coordination and multidisciplinary collaboration.
May 2015 – February 2017
Pathways – Federal Way, WA
Social Services Coordinator
- Used evidence-based practices such as motivational interviewing to create individualized service plans for over 200 clients.
- Educated families and community members about domestic violence, including its impact on children.
- Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
June 2014 – September 2014
King County – Seattle, WA
Social Services Intern
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Educated 150 potential participants on available services and processes to engage in the program.
- Detailed program operations and participant activities with comprehensive recordkeeping.
Education
- May 2015
University of Washington Seattle, WA
Bachelor of Arts Social Work - Minor in Psychology
Certifications
Accredited Case Manager Certification (ACM) – (2022)
Important resume sections
Contact details
Add your contact information to the top of your resume so hiring managers can contact you for an interview. As our sample case manager resume shows, your contact information must include your full name, city, state and ZIP code, phone number and professional email address. If you have a LinkedIn profile and professional website, add them last.
Personal statement
A case manager resume summary is a three-to-five-sentence statement explaining how long you’ve been working in the industry, your strongest job-relevant skills and one or two quantifiable accomplishments demonstrating the positive impact you’ve had in your past roles. For example:
Dedicated and results-driven case manager with over six years of experience coordinating comprehensive care plans for diverse client populations. Demonstrated ability to build rapport, conduct thorough assessments and develop personalized care plans, resulting in a 15% increase in successful program completion rates. Skilled in crisis intervention, client advocacy and resource navigation with a strong commitment to empowering individuals to achieve their short and long-term goals.
See our expertly crafted examples for additional case manager resume summary examples. If you are just starting your career, it might be better to write a resume objective for a case manager instead.
Skills
Using bullet points to create a balanced skills section for your case manager resume can be helpful. See our case manager sample resume for ideas on formatting your skills section. Here are some examples of essential skills for a case manager:
- Assessment and planning: Case managers must be able to assess client needs, strengths and challenges to develop individualized, realistic care plans.
- Interpersonal skills: Case managers need to build trusting relationships with their clients, which requires empathy, compassion, active listening and cultural sensitivity.
- Documentation and reporting: Case managers must keep accurate and detailed records to track client progress, ensure compliance and communicate with other professionals involved in the client’s care.
Try to match skills from the job description to show your alignment with the role you are applying for. As our sample case manager resume shows, it’s best to include hard skills, like data analysis, knowledge of legal regulations and financial resource management, and soft skills, like communication, organization and time management.
Work history
Your resume must include a work history section, even if this is your first professional job. It’s essential to start with your most recent position and work in reverse chronological order, providing company or organization names, locations and the dates you worked for them.
Include three-to-five bullet points incorporating measurable accomplishments and relevant skills for every job you list. Here are a few examples of case manager resume bullet points that effectively demonstrate some key duties, skills and experiences of a case manager:
- Coordinated comprehensive care for a caseload of 30+ clients, including needs assessments, care plan development and ongoing monitoring.
- Achieved a 20% reduction in client hospital readmission rates through proactive care coordination, advocacy and resource connection.
- Collaborated effectively with multidisciplinary teams, including therapists, physicians and social workers, to ensure holistic and data-driven client care.
If you are writing a resume for a case manager with no experience, you can highlight volunteer work, internships, practicums or extracurricular activities that helped you learn and hone relevant skills. Explore our resume examples for case managers to see additional work history section examples.
Education
As you can see in our sample resume for a case manager, it’s also essential to include an education section on your resume. For this section, you should start with your highest degree and work backward, showing the degree title, name of school or institution and graduation year.
Education requirements for case managers can vary depending on your field and employer. Still, a bachelor’s degree is generally the minimum required level of education, preferably in psychology, social work, sociology or human services.
Some states may even require a specific certification for social workers, so it’s important to research the specific requirements for your state. You can see how to list education on a resume for additional tips and examples.
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Action words for your resume
Using action words in your resume can help you make the descriptions of your experience more impactful and compelling for the reader. Here is a short list of action words for a case manager resume:
- Assessed
- Developed
- Implemented
- Evaluated
- Analyzed
- Communicated
- Advocated
- Mediated
- Facilitated
- Counseled
- Navigated
- Resolved
- Intervened
- Empowered
- Coordinated
- Educated
- Collaborated
Want more inspiration? We have 800+ resume examples to help you write a case manager resume.
Best skills for your resume
Review job descriptions carefully to ensure you are matching the required skills for your target roles with the ones that align with your experience. Here are some key skills that you might want to include in your case manager resume skills section:
- Assessment and evaluation
- Service planning
- Problem-solving
- Critical thinking
- Advocacy
- Resource management
- Care plan development
- Implementation
- Documentation and reporting
- Negotiation
- Crisis intervention
- Ethical decision-making
- Conflict resolution
- Rapport building
- Collaboration
- Communication
- Organization and time management
- Data collection
- Analysis
- Empathy
Our Resume Builder has all the tools you need to create a professional resume in minutes! We’ll help you fill in your template, make edits on the fly and download and save your finished resume in multiple file formats. It’s that easy!
Certifications for your resume
There are several certifications that a case manager could add to their resume to demonstrate their knowledge and expertise in serving their clients and their diverse needs. Here are some examples of certifications you could consider pursuing:
- Certified Case Manager (CCM)
- Accredited Case Manager (ACM)
- Certified Rehabilitation Counselor (CRC)
- Certified Addiction Counselor (CAC)
- Certified Social Work Case Manager (C-SWCM)
- Board Certified Patient Advocate (BCPA)
- Certified Community Health Worker (CHW)
Adding relevant certifications to your resume can demonstrate your commitment to the profession and emphasize your expertise in specific areas important for case managers.
Pair your resume with a matching cover letter
FAQ
What resume format should you use for a case manager role?
The appropriate resume format often depends on your experience level and career goals. Suppose you are a recent graduate or a first-time job seeker. In that case, it’s typically better to use a functional resume format, which emphasizes relevant skills and training rather than work experience.
If, on the other hand, you already have several years of experience, a chronological resume format will help you focus on your work history and accomplishments.
Another option would be a combination resume format, which presents a balanced mix of skills and work and could be a good choice for job seekers with just a few years of experience.
What should be included in a case manager resume summary?
The personal statement or resume summary for your case manager resume should be designed to catch the reader’s attention and spark interest in you as a potential fit for the role.
To do this, it’s important to pay close attention to the job description so you can tailor your summary accordingly and demonstrate your fit for the specific position to which you are applying.
It can also be beneficial to mention other role-specific attributes or experiences you possess and key skills or notable achievements that further highlight your strong fit for the role.
The aim should be to keep your summary concise, relevant and impactful to make a strong impression on the hiring manager.
What should I include in a resume for a case manager with no experience?
If you don’t have direct experience as a case manager, you can still create a strong resume by focusing on education and training, relevant skills, volunteer experience, internships or practicum experiences, extracurricular activities or other work experience.
Mentioning some of these other experiences, competencies and skill sets can help you explain the relevant (and valuable) transferable skills you possess that would translate well into a role as a case manager.
Additionally, highlighting relevant coursework, projects or training can allow you to showcase your solid foundation of knowledge in the field. See how to make a resume without experience for additional guidance.
Best practices
- Use measurable achievements to describe your abilities and experience as a case manager. For example: “Oversaw successful care planning and resource management for a diverse caseload of 35+ clients, resulting in a 20% increase in successful goal attainment and a 15% reduction in hospital readmissions within six months.”
- Use action words to make an impact on your case manager resume.
- Tailor your resume to your target case manager job.
- Use resume keywords from the job description throughout your case manager resume.
- Format your case manager resume so that it is easy to read by ATS software and human eyes.
- Lie about your case management experience and skills.
- Boast that you’re the “most successful case manager ever.” Instead, focus on specific examples of your experience managing a diverse caseload, advocating for and helping clients navigate complex challenges.
- Include irrelevant personal information, such as your ethnicity and age.
- Add skills and experience that don’t align with a case manager role.
- Forget to proofread. A case manager resume with errors is unprofessional. Use our ATS resume checker to scan for 30+ common mistakes and improve your resume score.
Interview tips
Research first.
Before a job interview, learning about the organization or company’s history, goals, values and people is important. Here are a few specific areas you might consider researching:
- The organization: Take time to understand what the organization stands for, any recent news or accomplishments, and how its mission and values align with your professional interests and values.
- Trends and best practices: Stay current on evidence-based case management practices and any emerging trends, policies or regulations impacting the field.
- Target population: Make sure to have a firm understanding of the population that the organization serves, including some of their unique needs and challenges.
Researching these areas can help convey interest, passion and commitment — all traits that can set you apart from the other candidates.
Practice your answers.
Practice does make perfect. To prepare for your interview, start by reviewing the most common interview questions, such as:
- What quality or attribute do you feel will most contribute to your career success?
- How have you motivated others? Give me an example.
- What do you see yourself doing in 10 years?
You might also want to give some thought to a few behavioral interview questions, like:
- Tell me about a time when you failed to meet a deadline. What things did you fail to do? What were the repercussions? What did you learn?
- Give me an example of an important goal that you had set in the past and tell me about your success in reaching it.
Also, prepare for some role-specific questions, including:
- How do you effectively assess a client’s needs and develop a comprehensive case management plan?
- Describe your experiences working with community partners and referral agencies.
- How do you build rapport and establish trust with clients who may be reluctant to engage in services?
- Can you explain a time when you faced an ethical dilemma at work and how you resolved it?
- What tools or software have you used for case management documentation?
Write down two or three possible answers for each question, then practice answering them with a friend or family member.
Prepare questions to ask during the interview.
Always have at least three questions for each person you speak with during the interview process. Doing so shows that you’re interested and have been paying close attention.
Some questions you might ask for a case manager job are:
- Can you describe the types of cases I would be overseeing in this role?
- Can you tell me more about your philosophy of care and how it guides case management practices?
- What are the most important qualities you’re looking for in a case manager for this job?
- What goals would you set for me over the next six months?
- What are the biggest challenges facing case managers in this role, and how does the organization approach those challenges?
- How does the organization support case managers in managing stress and preventing burnout?
- What opportunities exist for case managers to contribute to program development or improvement?
Prepare references.
Have professional references ready before you enter your interview — you never know if the hiring manager might want to contact them immediately. Ask a former manager and two former colleagues who can speak about your performance and who you know will give you an excellent review.
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Case Manager
Jasmine Escalera is a certified career coach and recognized expert in job search strategy. She holds a Ph.D. in neuropharmacology and has spent the past six years supporting professionals in achieving their career goals.
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