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Featured resume example: case manager

Case Manager Resume Example


Address: City, State, Zip Code
Phone: 000-000-0000
E-Mail: email@email.com


Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.


Case Manager 03/2017 to Current
Company Name, City, State
  • Identified care needs of at least 25 cases per month and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Partnered with physicians, social workers, activity therapists and nutritionists to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
  • Reduced care costs by 7% without sacrificing quality through effective service coordination and multidisciplinary collaboration.
Social Services Coordinator 05/2015 to 02/2017
Company Name, City, State
  • Used evidence-based practices such as motivational interviewing to create individualized service plans for over 200 clients.
  • Educated families and community members about domestic violence, including its impact on children.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.
Social Services Intern 06/2014 to 09/2014
Company Name, City, State
  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Educated potential participants on available services and processes to engage in program.
  • Detailed program operations and participant activities with comprehensive recordkeeping.


  • Documentation proficiency
  • Needs assessment
  • Client privacy
  • Records management
  • Progress evaluations
  • Strong communication
  • Interdisciplinary collaboration
  • Social services coordination


Bachelor of Arts: Social Work 05/2015, City, State
  • Minored in Psychology

Top 4 characteristics of a best-in-class case manager resume

  1. Summary Use the summary as a marketing statement for yourself, highlighting your expertise in case management and your most important individual work accomplishment. Mention indispensable skills for the position, like “proven ability in conflict resolution” or “excellent advocacy skills.”
  2. Skills Analyze the job description of the specific job post you are applying for and look to apply key requirements and skills to your resume. For example, if you come across phrases like “adept in multitasking and time management,” “efficient decision-making skills” or “excellent in risk stratification,” look to highlight your own associated skills.
  3. Work History Focus on work experiences relevant to this job position. Don’t forget to mention collaborative phase management, and give examples of how you’ve successfully provided care plans, followed up and completed open cases, provided relevant resources, and achieved a high rate of client satisfaction. You should look for internships in clinics or agencies associated with social work.
  4. Education Case management requires you to have a minimum of a bachelor’s degree in social work, with plenty of supervised experience as a caseworker, as well as a state-certified license. Include these credentials, along with any degrees in related areas such as nursing, psychology or counseling. Show you’re well-trained in social work principles and procedures.

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Find the right template for your resume

In need of a layout for your resume? Below are some professionally-designed resume templates that perfectly match this job role.


This design focuses on your professional skills. The two-column presentation and shaded header offer a distinct look.


This layout strikes the perfect balance between your skills and your work history, with a prominent, eye-catching font for the applicant’s name.


The color header and box treatments for each section header make your information easily scannable.

Check out more free layouts on our resume template page.

Do’s and don’ts for your resume

  • Make the resume summary your “elevator pitch”Within two to three concise sentences, share what you can offer to employers, emphasizing your strengths, most important individual accomplishments and relevant qualifications. For example: “A conscientious and motivated case manager with over five years of experience in mental health and social work. Skillfully managed 30 caseloads per week and executed public health initiatives. Contributed to $40,000 savings by proposal and implementation of government grants.”
  • Tailor your resume and keywords to match different jobs No two jobs are the same — make sure each resume you submit fits the requirements of the job. Read the job posting to pick up keywords and phrases that describe what the job entails, and elaborate on these keywords in your own resume. For example, if the job calls for a high degree of communication, cite examples from your work history where you’ve successfully communicated with clients.
  • Keep your resume to one page Recruiters go through a ton of resumes — you don’t want their eyes glazing over at the right of an overlong document. Keep your resume crisp and to-the-point — limiting yourself to one page and your last 10 years of work experience is a good rule of thumb.
  • Don’t provide unnecessary information Information about irrelevant skills, hobbies, and work experiences just clutters up your resume. Get rid of the information that does not resonate with what the recruiter is looking for. For example, a job applicant’s basketball hobby won’t apply to the job of a case manager.
  • Don’t forget to proofread your resume Double-check your document for grammatical errors, and also ensure that you’re getting your points across in concise, understandable fashion. Double-check names and numbers for accuracy.
  • Don’t forget to add relevant certifications for the job Mention internship experiences and acquired skills that tie in with the job. Be sure to feature training such as a social work license, or any additional coursework or studies you’ve taken in social work or psychology.

Case manager resume FAQ

1. What are the skills you should emphasize for this specific job?

  • Excellent interpersonal skills
  • Client assessment and support
  • Problem-solving abilities to stratify risks and formulate care plans
  • Care plan implementation and management
  • Conflict resolution
  • Understanding of legal, medical and social service resources
  • Expert in database management, spreadsheets and word processing software

2. What are some of the training and certifications that you can take to fit this profile?

In addition to a bachelor’s degree in social work and supervised experience as a caseworker or social worker, look to feature further studies in related fields such as nursing or psychology. For advanced career opportunities, aim for a master’s or PhD degree in social work, and get specialized training for different areas of case management like nursing, medical, social, mental health, substance abuse, juvenile care, geriatrics, forensics and law.

3. How should you format your resume?

As an entry-level job seeker, aim for a functional format, which focuses extensively on professional skills and qualifications rather than your experience. For a mid-level position, can use the combination format, which features relevant skills and work history that complement each other. Use the chronological format for senior-level positions, with a primary emphasis on work experience and career growth.

4. How should you craft your resume if you’re looking to take the next step forward in your career?

To accelerate your career, look to feature initiatives that go beyond standard case manager work in your resume. Broaden your experience and skill set by working in diverse settings, such as in a health clinic or government setting. Gain a thorough knowledge of the Board of Behavioral Sciences’ regulations and National Association of Social Workers’ Code of Ethics, and stay updated on trends in the field. If you are a member of reputable social work and mental health groups, mention these affiliations in your resume, and take advantage of them for professional networking.

5. What should you NOT put in your resume?

Don’t include irrelevant job experiences that don’t align with the position you are seeking. Babysitter work might include skills that can be applied to a child case management post, but your painting skills won’t make an impact. Eliminate all skills and unnecessary information that takes up space but doesn’t contribute to your value proposition.