Case Manager Resume Guide + Tips + Example

Dayle Kavonic
By Dayle Kavonic, Career Advice Expert
Last Updated: November 07, 2023
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If you’re on the hunt for a job as a case manager, you need an eye-catching case manager resume. Not sure how to create one? We can help! Follow this guide to craft a compelling resume for a case manager position and boost your chances of landing an interview.

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Case manager sample resume (text version)

Glenn Patterson

Federal Way, WA 98003
(555) 555-5555
example@example.com

Professional Summary

Talented case manager adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life. Proficient in client evaluation, database management and social service coordination. Strong communicator with a passion for helping others.

Skills

  • Documentation proficiency
  • Needs assessment
  • Progress evaluations
  • Interdisciplinary collaboration
  • Client privacy
  • Records management
  • Advocacy
  • Problem-solving

Work History

March 2017 – Current
Pierce County – Federal Way, WA
Case Manager

  • Identify care needs of at least 25 cases per month and coordinate responses based on physician advice, insurance limitations and procedural costs.
  • Partner with physicians, social workers, activity therapists and nutritionists to develop and implement individualized care plans and document all patient interactions and interventions in electronic charting systems.
  • Reduce care costs by 7% without sacrificing quality through effective service coordination and multidisciplinary collaboration.

May 2015 – February 2017
Pathways – Federal Way, WA
Social Services Coordinator

  • Used evidence-based practices such as motivational interviewing to create individualized service plans for over 200 clients.
  • Educated families and community members about domestic violence, including its impact on children.
  • Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.

June 2014 – September 2014
King County – Seattle, WA
Social Services Intern

  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Educated 150 potential participants on available services and processes to engage in the program.
  • Detailed program operations and participant activities with comprehensive recordkeeping.

Education

  • May 2015
    University of Washington Seattle, WA
    Bachelor of Arts Social Work
  • Minor in Psychology

Certifications

Accredited Case Manager Certification (ACM) – (2022)

5 essentials of a top case manager resume

  1. Contact details

    Add your contact information to the top of your resume so hiring managers can contact you for an interview. As our sample case manager resume shows, your contact information must include your full name, city, state and ZIP code, phone number and professional email address. If you have a LinkedIn profile and professional website, add them last. 

  2. Personal statement

    A personal statement, also known as a professional summary, is a concise, three- to five-sentence statement that tells the hiring manager who you are and what you offer. Your summary must include job-relevant skills and one or two notable accomplishments. It should also touch on how long you’ve been in case management. If you are applying for your first job or changing careers, consider using a case manager resume objective instead.

  3. Skills

    Create a compelling case manager resume skills section so hiring managers can see if you match their needs. Add your job-relevant skills to a bulleted list, so they’re easy to scan. It’s best to include both hard and soft skills, such as database management and problem-solving.

  4. Work history

    Whether this is your first job in this role or you’ve been at it for decades, a case manager resume must include a section to display your job history. In reverse-chronological order, show your current and previous employers and provide company names, locations and the dates you worked for them. Include three bullet points of measurable achievements for every job you list. 

  5. Education

    As you can see in our case manager resume sample, it’s important to include an education section in your document. In reverse-chronological order, use bullet points to display the schools’ names and the years you graduated. If you did not attend college, list your high school information and the training and classes you’ve completed since graduating. 

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Do’s and don’ts for building a case manager resume

  • Use measurable achievements to describe your abilities and experience as a case manager.
  • Use action words to make an impact on your case manager resume.
  • Tailor your resume to your target case manager job.
  • Use keywords from the job description throughout your case manager resume.
  • Format your case manager resume so that it is easy to read by ATS software and human eyes.
  • Lie about your case management experience and skills.
  • Boast that you’re the “most successful case manager ever.”
  • Include irrelevant personal information, such as your ethnicity and age.
  • Add skills and experience that don’t align with a case manager role.
  • Forget to proofread. A case manager resume with errors is unprofessional.

Top 4 tips for acing a case manager interview

  1. Research.

    It’s vital to take the time to learn about the employer’s history, goals, values and people before the interview. Doing so conveys interest, passion and commitment — traits that can set you above the competition.

  2. Practice.

    Practice does make perfect. To prepare for your interview, start by reviewing the most common interview questions, such as: 

    You might also want to give some thought to a few behavioral interview questions, like:

    Write down two or three possible answers for each question, then practice answering them with a friend or family member. 

  3. Ask questions.

    Always have at least three questions for each person you speak with during the interview process. Doing so shows that you’re interested and have been paying close attention.

    Some questions you might ask for a case manager job are: 

    • Can you describe the types of cases I would be overseeing in this role?
    • Can you tell me more about your philosophy of care and how it guides case management practices?
    • What are the most important qualities you’re looking for in a case manager for this job?
    • What goals would you set for me over the next six months?
  4. Prepare references.

    Have professional references ready before you enter your interview — you never know if the hiring manager might want to contact them immediately. Ask a former manager and two former colleagues who can speak about your performance and who you know will give you an excellent review.

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