Why this resume works
- Quantifies accomplishments: By managing 120 client cases monthly and introducing a new tracking tool, the applicant’s ability to drive success is evident in their resume accomplishments.
- Highlights industry-specific skills: Showcasing case management and crisis intervention expertise aligns with essential healthcare skills, proving suitability for complex caregiving roles.
- Illustrates problem-solving ability: Implementing a tracking tool to improve follow-up by 30% illustrates inventive problem-solving skills and a proactive approach to improving efficiency.
More Case Manager Resume Examples
See our case manager resume examples to learn how to highlight your communication skills, problem-solving abilities, and experience in client advocacy. These social services resume samples will guide you in crafting a compelling and industry-aligned resume.
Entry-Level Case Manager
Why this resume works
- Centers on academic background: By highlighting a master’s in social work in the education section, the applicant’s academic path showcases dedication and foundational knowledge important for their early career in social work.
- Uses action-oriented language: Action verbs such as “coordinated,” “developed,” and “managed” convey initiative and effectiveness.
- Effective use of keywords: By integrating role-specific terms like “patient advocacy” and “care plan development,” the applicant strategically aligns with keywords needed for applicant tracking systems (ATS) success.
Mid-Level Case Manager
Why this resume works
- Points to measurable outcomes: Increasing client satisfaction by 20% highlights a focus on measurable improvements that directly impact organizational efficiency and customer experience.
- Demonstrates language abilities: Language skills in Spanish, French, and German enrich cross-cultural communication, fostering stronger connections with diverse clients.
- Displays technical expertise: Certifications like Certified Case Manager (CCM) reflect specialized expertise, ensuring effective case handling and program development rooted in industry-recognized standards.
Experienced Case Manager
Why this resume works
- Showcases impressive accomplishments: Through quantifiable achievements like a 25% boost in client satisfaction, the applicant’s accomplishments reveal significant impacts in client management and advocacy roles.
- Focuses on work history: The applicant’s career path is clearly outlined using a chronological resume, emphasizing over a decade of progressive responsibility and impact across various social work positions.
- Lists relevant certifications: Listing key certifications such as Certified Case Manager and Social Worker highlights the applicant’s dedication to professional growth and expertise in the field.
Case Manager Resume Template (Text Version)
David Rodriguez
Portland, OR 97208
(555)555-5555
David.Rodriguez@example.com
Professional Summary
Experienced Case Manager with expertise in client advocacy and crisis intervention. Successfully managed diverse client caseloads, improving service outcomes by utilizing resource coordination and data management skills. Committed to enhancing client support and operational efficiency.
Work History
Case Manager
BrightPath Caregiving – Portland, OR
June 2021 – July 2025
- Managed 120 client cases monthly, boosting efficiency.
- Introduced a new tracking tool, improving follow-up by 30%.
- Coordinated care plans, enhancing service satisfaction.
Family Services Advisor
Serenity Care Solutions – Portland, OR
January 2017 – May 2021
- Oversaw 80 family cases, improving outcomes by 25%.
- Implemented policies reducing service times by 15%.
- Facilitated workshops, increasing participation by 40%.
Support Coordinator
Compassionate Living Services – Portland, OR
August 2015 – December 2016
- Coordinated local support, increasing engagement 20%.
- Streamlined data entry, saving 10% office time.
- Developed community resources, enhancing client trust.
Skills
- Case Management
- Client Advocacy
- Crisis Intervention
- Conflict Resolution
- Supportive Counseling
- Resource Coordination
- Program Development
- Data Management
Education
Master of Social Work Social Work
University of Illinois Champaign, IL
May 2014
Bachelor of Arts Psychology
Illinois State University Normal, IL
May 2012
Certifications
- Certified Case Manager – Commission for Case Manager Certification
- Trauma-Informed Care Certification – Trauma Institute International
Languages
- Spanish – Beginner (A1)
- French – Intermediate (B1)
- German – Beginner (A1)
Related Resume Guides
Advice for Writing Your Case Manager Resume
Discover tips on how to write a resume that highlights your skills in advocacy, client support, and resource coordination.
Write a strong professional summary
A professional summary on a resume introduces you to hiring managers, offering your chance to make a strong first impression.
The professional summary is a brief overview of your experience, skills, and achievements. This section is ideal for experienced applicants who want to highlight their professional identity and the value they bring. It helps hiring managers quickly understand what you’ve accomplished and why you’re an excellent fit for the job.
In contrast, resume objectives are statements about your career goals. They’re perfect for entry-level workers, those transitioning careers, or individuals with employment gaps. While summaries focus on “what I’ve accomplished,” objectives emphasize “what I aim to contribute.”
Next, we’ll provide examples of both summaries and objectives tailored to various industries and levels of experience.
Case manager resume summary examples
Entry-level
Recent graduate with a Bachelor of Social Work and a strong foundation in client assessment and case management practices. Completed internships at community outreach centers, gaining experience in developing care plans and connecting clients with resources. Certified in Mental Health First Aid and passionate about supporting individuals through empathetic care and advocacy.
Mid-career
Case manager with over seven years of experience in social services, specializing in working with diverse populations including homeless individuals and families. Proven track record of successfully managing caseloads, coordinating multidisciplinary services, and improving client outcomes. Known for strong problem-solving skills, cultural competence, and dedication to fostering sustainable change.
Experienced
Seasoned case manager with 15+ years of expertise in healthcare settings, focusing on chronic illness management and patient advocacy. Licensed clinical social worker with certifications in trauma-informed care and healthcare leadership. Recognized for leading teams to deliver comprehensive care solutions that improve patient satisfaction and reduce readmission rates through proactive intervention strategies.
Case manager resume objective examples
Entry-level
Detail-oriented and empathetic individual with a background in sociology seeking an entry-level case manager role to support individuals in navigating healthcare, social services, and community resources. Committed to fostering positive outcomes by using strong organizational skills and a passion for helping others.
Career changer
Dedicated professional transitioning from a customer service background into case management, bringing excellent communication skills and the ability to build rapport with diverse populations. Eager to contribute to a supportive team environment while assisting clients in achieving their personal and social goals.
Recent graduate
Recent Bachelor of Social Work graduate eager to begin a career as a case manager focused on empowering clients through individualized care plans and resource coordination. Passionate about advocating for underserved populations and making meaningful contributions within the community.
Craft a standout resume quickly and easily with our Resume Builder, designed to highlight your case management skills with professional templates.
Include relevant certifications and training
Having certifications as a case manager shows that you have the skills and knowledge needed for your job. They make you stand out because they prove you’ve learned something specific, like handling cases or understanding health care rules.
Certifications can be important in technical fields because they show you’re up-to-date with new practices and technologies. Listing them in a dedicated certifications section on your resume helps employers see what special training you’ve done.
- Certified Case Manager (CCM)
- Licensed Clinical Social Worker (LCSW)
- Certified Rehabilitation Counselor (CRC)
- ACM Certification from ACMA
- Mental Health First Aid Certification
These certifications help ensure you are ready to handle different situations as a case manager. They can make your resume stronger when listed alongside your education details. Showcasing your credentials clearly gives employers confidence in hiring someone well-trained for the role.
Example of a certifications section
Certified Case Manager (CCM)
Issued by: Commission for Case Manager Certification (CCMC)
Expires 2025
Licensed Clinical Social Worker (LCSW)
Issued by: State Board of Behavioral Sciences
Issued 2020
Mental Health First Aid Certification
Issued by: National Council for Mental Wellbeing
Expires 2026
Substance Abuse Counseling Certification
Issued by: National Association of Alcoholism and Drug Abuse Counselors (NAADAC)
Issued 2021
Choose a resume template with a simple layout, professional fonts, and standard section headings to ensure your qualifications shine.
Showcase your work experience
Highlighting your work experience as a case manager on your resume is essential because it tells employers what you have done and how well you can do the job. This section helps them see your skills, achievements, and growth over time.
To make this clear, list your jobs starting with the most recent one first. Include your job title, employer name, location, and employment dates for each position. This format makes it easy for hiring managers to quickly understand your career path.
Use action-oriented language when describing what you did in each role. Rather than saying “responsible for,” opt for words like “managed,” “developed,” or “implemented.” Such words show that you took charge and made things happen.
It’s also important to highlight measurable results to show the impact of your work—examples include “reduced client wait times by 30% through process improvements” or “increased program enrollment by 25% over six months.” Numbers provide solid evidence of your accomplishments.
Include core responsibilities typical for a case manager such as coordinating services, assessing client needs, managing caseloads, developing care plans, advocating for clients, collaborating with other professionals, and maintaining detailed records.
These details help paint a complete picture of what you can offer in the role. With these tips, you can create a strong work experience section that stands out to potential employers.
5 case manager work history bullet points
- Coordinated comprehensive care plans for 50+ clients, resulting in a 25% increase in client satisfaction scores.
- Implemented a new case management system that reduced paperwork by 40%, streamlining client intake processes.
- Led weekly interdisciplinary team meetings, improving communication and collaboration among healthcare providers by 30%.
- Developed individualized service plans that improved client goal achievement rates by 20% over a six-month period.
- Managed an emergency response protocol for high-risk cases, decreasing incident response time by 15%.
Select a resume format that highlights your skills in coordination, communication, and problem-solving to effectively showcase your case management expertise.
Match your resume with the job description
Tailoring resumes to job descriptions is essential because it helps job seekers stand out to employers and pass through ATS. An ATS-friendly resume is designed to align with specific keywords and phrases from job postings, ensuring that only the most relevant applicants are considered.
By incorporating language from the job description into your resume, you increase your chances of getting noticed by hiring managers. To achieve this, it’s important to customize your resume by identifying keywords in the posting that match your skills.
Look closely at the job posting for repeated skills, qualifications, and duties. Examples might include “case management,” “crisis intervention,” or “data analysis”. Using exact phrases will help your resume get past the ATS filters.
Integrate these terms naturally into your content. For instance, if a job description states “coordinated care” rephrase it in your experience section as “coordinated comprehensive care plans for 50+ clients.”
Targeted resumes increase compatibility with ATS, making it more likely you’ll advance to an interview stage.
Make your resume stand out! Our ATS Resume Checker reviews your resume and gives quick tips to increase your chances of catching the eye of hiring managers.
FAQ
Do I need to include a cover letter with my case manager resume?
Yes, including a cover letter with your case manager resume can make a significant difference in your job application.
A cover letter gives you the chance to highlight your passion for social work, detail your experience with managing cases, and explain why you’re an excellent fit for the organization.
Reviewing a case manager cover letter can offer specific guidance on how to address these points effectively.
For instance, if the agency focuses on mental health or substance abuse, you can discuss any relevant experience or interest in those areas.
You might want to try using a Cover Letter Generator to craft a personalized and professional cover letter quickly, ensuring it aligns well with your resume.
Additionally, checking out various cover letter examples tailored for case management roles can provide valuable insights and inspiration.
How long should a case manager’s resume be?
For a case manager, an one-page resume often suffices to highlight key skills like client assessment, resource coordination, and documentation.
If you have extensive experience or multiple certifications relevant to the role, consider a two-page resume. Ensure every section remains focused and concise.
Highlight achievements in caseload management and successful client outcomes. Emphasize recent experiences that showcase your capabilities as a case manager.
Explore resources on how long a resume should be for tips on tailoring your resume length to suit your career stage.
How do you write a case manager resume with no experience?
If you’re crafting a resume with no experience for a case manager, focus on highlighting your education, transferable skills, and any relevant volunteer or internship work that aligns with the role’s responsibilities. Follow these tips:
- Showcase your education: Include details about your degree in social work, psychology, or a related field. Mention coursework or projects that demonstrate knowledge of case management principles like client advocacy or resource coordination.
- Highlight transferable skills: Skills like communication, organization, problem-solving, and empathy are critical for case managers. Draw attention to how you’ve applied these abilities in non-work settings like volunteer roles or academic experiences.
- Include internships or volunteer work: If you’ve assisted clients at a shelter, food pantry, or community program during college or personal time, list those experiences as they closely align with case management tasks such as assessing needs and connecting people to resources.
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Case Manager
Elizabeth is a Certified Professional Resume Writer (CPRW) and a member of the Professional Association of Resume Writers & Career Coaches. She is committed to helping job seekers navigate the job market and succeed in their careers.
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