A resume is all about hard facts, while a cover letter adds a personal feel by means of storytelling. Targeting your content to the industry where you hope to work gives you the best chance of receiving an invitation to interview. The following free customer service manager cover letter sample and writing tips are meant to inspire you to create a winning document that will get the attention of the hiring authority or recruiter in charge of an open requisition.
What to Include in a Customer Service Manager Cover Letter
Where possible, it’s best to address your cover letter to a specific individual. The tone should be warm and conversational, yet relatively formal. The main content should be targeted to your field of work but without getting too technical. Use the actual job description along with the free customer service manager cover letter sample to build your piece.
Industry Specific Skills to Include
Beyond gaining inspiration from the free customer service manager cover letter sample, you’ll want to blend your top strengths with a few key industry skills. Consider including a few from the following list.
• Decision making: Managers are regularly called upon to clear roadblocks and make decisions that have major impacts on team members and clients.
• Interpersonal abilities: Strong communication, including speaking and listening are key for successfully leading, training, and coaching direct reports.
• Resourcefulness: Coordinating with employees in other departments is often necessary for handling complex or unique customer service requests.
• Leadership skills: Having a vision beyond the present, adapting to changes in the market, and being an example in word and deed are important manager competencies.