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Senior executive with over 12 years of progressive experience in all domains of the cards and merchant acquiring business. Proven ability to drive increased sales, market share, and business growth by continually introducing new products, services, and process enhancements. Operational leadership experience managing staff, P&L, budgeting, cost control, and strategic planning areas.
Cross-Functional Leadership Cards Acquiring Business Life Cycle Retail Banking Process Improvement Technical Project Management Business Operations Vendor/Contract Negotiation Client Account Management Cost Reduction Systems Integration
Excel at managing both the operations and technology areas of card projects and enterprise payment programs to optimise business outcomes. Spearheaded key cards issuing and acquiring business projects with revenue realization exceeding US $130 million over a 4 year period. Implemented strategic initiatives to increase net profit for the cards acquiring business portfolio by 156% over a 2 year period from US $2.5 million to US $6.25 million. Introduced product enhancements and re-engineered business processes to successfully reduce annual operating costs for the cards acquiring business portfolio by US $1 million. Reduced annual technology operating costs by US $4 million through effective contract renegotiation with vendors and service providers. Secured US $600,000 in funding from business partners for key business projects Enabled additional annual revenue streams exceeding US $250,000 by driving commercial agreements and execution of business projects with card schemes for key business projects.
Vice President July 2008 to Current NETWORK INTERNATIONAL Direct multiple key business development, operations, and technology areas of a third party processing company and subsidiary of leading bank Emirates NBD in the UAE. Participate in strategic planning with executives and key stakeholders, establish actionable targets, and ensure continued budget compliance. Lead and advise up to 15 project managers (direct reports) in reaching business objectives as head of implementation services. Manage all aspects of cards issuing and merchant acquiring in collaboration with cross functional teams, clients, strategic partners, service providers, and vendors. Boost revenue by managing the end-to-end delivery of enterprise payment programs, card projects, and various products and services. Drive improvements by monitoring the effectiveness of policies and processes in service and delivery areas and facilitating product upgrades. Develop governance frameworks, maintain vendor relations, and oversee RFI/RFP processes, contracts, and service level agreements. Match products and services to client needs, communicating the “value adding” capability of service and delivery areas.