Customer Service Representative Resume Sample

Customer Service Representative Resume Example Sample

Jacob Smith

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com

Summary

Organized and dependable banking Customer Service Representative who excels at processing high volumes of error-free transactions and meeting goals. Detail-oriented expert with 11 years of cash handling and customer service experience. Understands general accounting and finance concepts. Focused on maintaining high levels of accuracy and efficiency, as well as achieving customer service and sales goals.

Highlights

Sales expertise
Goal-oriented
Team Player
Energetic
Motivated

Teller and retail experience
Friendly
MS Office proficient
Strong sense of banking ethics
Excellent work ethic

Experience

February 2011 to Current
First Bank of Cityland New Cityland, CA
Customer Service Representative

Promote bank services and products.
Increase sales 5-15% month to month by consistently promoting services and upselling to customers.
Open new customer accounts, including checking, savings, and lines of credit.
Research and resolve customer issues on personal savings, checking, and lines of credit accounts.
Enter member transaction data into the online banking software.
Maintain confidentiality of bank records and client information.

May 2007 to January 2011
Omaha National Omaha, Nebraska
Teller

Established new customer accounts including checking, savings, lines of credit, and loans.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Processed cash withdrawals.
Adhered to Omaha National security and audit procedures.
Examined checks for identification and endorsement.

September 2002 to January 2011
Pink Ribbon Boutique Nashville, TN
Retail Sales Clerk

Operated a cash register to process cash, check, and credit card transactions.
Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Computed sales prices, totaled purchases, and processed payments.
Recommended merchandise based on customer needs.
Facilitated monthly and quarterly physical inventory counts.

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