Customer Service Representative Resume Sample


Customer Service Representative Resume Example Sample

Jacob Smith1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: example-email@example.comSummaryOrganized and dependable banking Customer Service Representative who excels at processing high volumes of error-free transactions and meeting goals. Detail-oriented expert with 11 years of cash handling and customer service experience. Understands general accounting and finance concepts. Focused on maintaining high levels of accuracy and efficiency, as well as achieving customer service and sales goals.HighlightsSales expertise Goal-oriented Team Player Energetic MotivatedTeller and retail experience Friendly MS Office proficient Strong sense of banking ethics Excellent work ethicExperienceFebruary 2011 to Current First Bank of Cityland New Cityland, CA Customer Service RepresentativePromote bank services and products. Increase sales 5-15% month to month by consistently promoting services and upselling to customers. Open new customer accounts, including checking, savings, and lines of credit. Research and resolve customer issues on personal savings, checking, and lines of credit accounts. Enter member transaction data into the online banking software. Maintain confidentiality of bank records and client information.May 2007 to January 2011 Omaha National Omaha, Nebraska TellerEstablished new customer accounts including checking, savings, lines of credit, and loans. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Adhered to Omaha National security and audit procedures. Examined checks for identification and endorsement.September 2002 to January 2011 Pink Ribbon Boutique Nashville, TN Retail Sales ClerkOperated a cash register to process cash, check, and credit card transactions. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Computed sales prices, totaled purchases, and processed payments. Recommended merchandise based on customer needs. Facilitated monthly and quarterly physical inventory counts.


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