Wyatt James 1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: firstname.lastname@example.org Summary Motivated Personal Vehicle Advisor with strong track record of success in automotive customer service roles. Relate easily to customers and can explain technical issues in layman’s terms. Upbeat and flexible with good time management skills. Highlights Commitment to service excellence Active listening ability Relationship building Mathematical skill Physically fit Clear driving record Reliable transportation Friendly and outgoing Hard working Determined Experience November 2009 to Current Sam Houston Honda New Cityland, CA Personal Vehicle Advisor Maintain a positive, upbeat attitude with all customers. Actively engage customers to create an open dialog. Consistently exceed quotas for key services by 10-25% Listen to customer preferences, questions, and concerns to provide optimal service and uncover areas where additional services could be offered. Outline service options and benefits in an easy to understand manner. Write up service orders and explain fee structures. February 2006 to October 2009 Ricky Masters Honda San Francisco, CA Personal Vehicle Advisor Kept up to date on service offerings and sales protocols. Focused sales and service efforts on explaining ways customer could extend the life of the vehicle through preventative maintenance. Inspected vehicles to corroborate customer details. Answered questions about services and explained details. Offered information on other repair services, warranties, or life-time options to increase revenue. June 2003 to January 2006 Reliable Mechanics Group New Cityland, CA Personal Vehicle Advisor Quickly learned and mastered customer service scripts. Proactively approached customers to offer assistance. Explained service options, fee structures, and completion estimates. Arranged loaner cars for longer repairs. Contacted customers to discuss issues that arose during repairs and offer additional options.