The job outlook for customer service representatives continues to grow at a steady clip, but savvy jobseekers know that to beat out the competition and get the jobs they want, their customer service representative resume and application materials need to be spot on.
Our resources will teach you the ins-and-outs of writing an eye-catching customer service representative resume using our expert tips and tricks. Even better, you’ll get access to our customer service representative resume sample that is specifically-designed to kick start your resume writing.
Use these resume samples for inspiration on how to organize your resume, how to include critical information, and ways to phrase your resume that will help you get past on applicant tracking system and into the hands of a human recruiter.
Think a human recruiter always reviews your resume? Think again. Research shows that 75% of recruiters and talent managers use an applicant tracking system to do the first line of screening during the hiring process.
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Action Verbs For Your Customer Service Representative Resume
Nothing can land your resume in the “no” pile faster than using humdrum, run-of-the-mill words to describe the work you do. Great customer service starts with great communication skills, so announce your candidacy by using innovative action words that paint a picture of your past accomplishments.
Here are 15 action words to consider for your next customer service representative resume:
Skills For Your Customer Service Representative Resume Sample
There are several hard and soft skills employers require of candidates for a customer service representative role. While some skills will differ slightly depending on the field, here are 15 common skills to include on your next customer service representative resume:
- Attention to detail
- Ability to multi-task
- Basic math
- Clear communication
- Computer knowledge
- Conflict resolution
- Data entry
- Effective listening
- Friendly personality
- Product knowledge
- Positive attitude
- Problem-solving skills
- Proficient in CRM software
Certifications to Include in Your Customer Service Resume
There are a variety of certifications that look impressive on a customer service representative resume. Certifications are an assessment of skills learned through a combination of work experience and study. (Certificates, on the other hand, are awarded after completion of a course study.)
When adding certifications to your resume, add them under your Education section or under a header titled, “Certifications” if you have several. Here are two that you might consider adding:
Certified Client Service Specialist (CCSS)
This program offers customer service professionals the knowledge and skills they need to be considered an expert in all aspects of customer service and sales.
Certified Client Service Professional (CCSP)
This six-course program teaches skills to those who are thinking about a leadership role in customer service. It offers instruction on everything from advanced customer service, sales, and coaching to leadership skills.
Customer Service Representative Resume Questions
- How do you highlight soft skills on a customer service representative resume?
In looking for a job as in the customer service representative field, there are plenty of hard skills jobseekers should highlight in their resumes, including experience with point-of-sale software, telephone systems, and customer management software. To find out what the technical requirements are for the role to which you are applying, comb the job ad for clues about skills and certifications that will resonate with the ATS.
What many jobseekers forget is how essential soft skills are in the field of customer service. Soft skills are the hard-to-measure traits that make you great at your job. These include stellar written and verbal communication, past customer service experience, conflict resolution capabilities, and excellent listening skills, and calm and compassionate way of expressing yourself.
Soft skills are highly sought after by employers because, unlike computer programs and other measurable skills, they are challenging to teach. So, it’s much better to hire someone who has these soft skills instinctively, or who has gained them through years of experience as a customer service representative. Highlight your soft skills to get ahead of the competition by placing them prominently in your Skills section. Not sure how? See our customer service representative resume sample for ideas on how to incorporate soft skills into your application materials.
- What does a good customer service representative resume look like?
While the look of your resume for a customer service representative is important, the content is critical. Choosing a resume format that’s appropriate for the industry is essential, but it’s what’s inside that resume that will get you the interview.
Employers want to see a solid mix of hard and soft skills on your resume, so study our customer service representative resume sample to get ideas for what to include. Demonstrating a solid work history is also important, so consider choosing a chronological resume format to flaunt your past roles.
If you have limited (or no) work experience, don’t fret. Customer service offers many entry-level opportunities for those new to the workforce. The key to writing a resume if you have limited work experience is to focus on transferable skills, or the talents and abilities you developed in school, internships or volunteer work that are relevant to customer service.
Examples of transferrable skills included are teamwork, time management, problem-solving, and communication. Also, if you’ve held a leadership role in a school organization or as a volunteer, employers will be eager to learn about the skills you added in those roles employers will be interested. Include them in your resume to show that you have what it takes to manage a team.
- How should you structure your customer service representative resume?
When organizing your resume, you should first choose a format. There are three main resume formats: chronological, functional, and a combination of the two. Which format you choose will depend on your work experience and career stage, but the preferred format by recruiters is the chronological format, which clearly shows your work history and career trajectory.
Once you’ve picked a format, you’ll need to structure your resume. As you’ll see in our customer service representative resume sample, there are five major sections of a best-in-class customer service representative resume. Stick with these basic sections, and you’ll be sure to cover all of your bases as you learn how to write a resume: . Here are the sections and what belongs in each:
- Heading. This is the section appears at the top of your resume and contains your name and contact information.
- Professional summary. This section includes a few lines under your heading that introduce what you have to offer an employer, your most relevant skills, and, if possible, a metric that shows off a notable achievement.
- Skills. This section should highlight the hard and soft skills that you’ll bring to the job.
- Work History. This section should list your past work experience in reverse chronological order, starting with your current or most recent role.
- Education. This section showcases your classroom credentials including degrees, licenses, and certifications.
- What can you do to make your customer service representative resume stand out?
The main goal when writing a resume is to make yourself stand out from the competition. When it comes to For the customer service representative roles, the focus should be on showcasing your ability to please customers and communicate all types of information.
The best way to convey this information is to highlight your soft skills. When adding soft skills to your resume, list them in the Skills section of your resume, but also strive to give examples in your Work History section. If, for example, your past job was working as a customer service representative at a mortgage company, you might write:
“Compassionately assisted 35 customers per month to refinance their mortgages during trying personal financial situations.”
Also, employers want to see the impact your work has had. So rather than wasting your valuable resume real estate on a boring list of job responsibilities, punch them up with metrics. For example, rather than merely listing that you were responsible for answering customer inquiries in a call center, consider writing:
“Charged with handling up to 150 customer inquiries per day on a variety of topics, including resolving complaints, providing additional product details, and adjusting orders.”
By adding these additional details, the jobseeker has demonstrated both the volume of calls handled and the variety of customer issues they managed in a single bullet point.
For more ideas on how to make your resume stand out, study our customer service representative resume sample.
- How do you describe achievements on your customer service representative resume?
Another trick to resume writing that many jobseekers miss is to include quantifiable achievements in your customer service representative resume. As mentioned earlier, listing job duties isn’t enough to impress a recruiter. To get the interview, jobseekers must show off the impact their work has had on their past organizations’ success.
Here are three examples of quantifiable achievements you might use on a customer service representative resume: For ideas about how to work these data points into your resume, check out our customer service representative resume sample.
- Exceeded sales goals by 15% through effective up-selling of company’s products
- Boosted company’s customer base by 65% in Q4 through stellar communication and effective resolution of customer complaints
- Improved favorable customer service ratings by 25% thanks to the implementation of a new training protocol for team members
- How do I get my resume past an applicant tracking system?
Getting into the interview chair requires that jobseekers today be savvier about how they construct their resumes and more strategic about their applications. Research shows that 75 percent of employers use some type of applicant tracking system (ATS), a computer program that is designed to rank resumes based on a list of keywords from the job ad.
Since an ATS acts as the first line of screening in the hiring process, the goal of using one is to help employers eliminate the resumes of unqualified applicants. If their document contains the keyword the ATS was programmed to identify, applicants will move on to the next stage. However, those jobseekers whose resumes don’t contain the proper keywords usually never have their resumes seen by a human recruiter.
For this reason, learning how to write a resume that is packed with the proper keywords and ATS-friendly is critical to success. The best way to accomplish this as follow:
- Carefully study the job ad. Make a list of the critical skills and experience it lists.
- Customize each resume to the job ad. When writing your resume, make sure that these requirements are listed prominently. This will require personalizing your resume slightly each time you apply but taking that time to do so will greatly improve your chances of landing an interview.
- Echo the language used in the job ad exactly. If the job ad asks for a candidate with “strong written and verbal communications skills,” use that language exactly on your resume. Remember, an ATS is a computer program so it can’t interpret nuance, so if you write that you have “stellar communication skills,” it may not recognize it as the same skill and you could be knocked out of the running.
Customer Service Representative Job Search: Next Steps
You’ve written a terrific resume, aced your interview, and have a job offer in hand. Now, how do you negotiate the salary you want to earn. Follow our tips below to seal the deal.
7 Quick Tips for Negotiating Salary at Your New Job
Were you surprised to find that your salary wasn’t in the range that our salary widget recommended? If so, you might want to consider how to tackle your salary negotiations next time you apply for a customer service representative role.
Here are some tips to keep in mind:
1.Don’t be afraid to negotiate. Research has found that women are less likely than men to negotiate salaries, which puts them at a disadvantage. While your current salary could impact your future salary, it’s important to research what kind of salary range the job you want commands. And remember, most employers expect a little bit of back and forth before coming to an agreement, so don’t be shy.
2.Be respectful. Asking for what you deserve is commendable, but it should never feel like an act of aggression. Keep the tone of your conversations and correspondence polite and professional. Use information and data to make the case you deserve a higher salary, a signing bonus or other benefits.
3.Prepare your case. If an employer makes you an offer that is lower than you were hoping for, you’ll need to make the case for earning more money. Prepare a list of all the skills, experiences, metrics, and educational credentials that make you worth the money. If you can find other metrics and published data on the median salary earned by people in your chosen profession, let it inform the conversation, politely and professionally. These negotiating skills will help reinforce your value to a potential employer.
4.Choose an acceptable range. The top of the range should be your ideal salary; the bottom should be the lowest salary you will accept. Write it down and stick to it. Having this baseline will simplify your negotiations.
5.Start at the high end of your range. . Once you’ve set reasonable salary goals, ask for what you want and negotiate down as needed. Don’t offer the full salary range you’d be willing to accept out of the gate – establishing this benchmark is for your reference only. Once an employer knows your bottom line, there is no incentive to offer you more money.
6.Consider the full package. . Sometimes jobseekers can get mired in salary and forget to consider the full value of the package they are being offered. If your salary is lower than you’d hoped, but your employer is paying 100 percent of your health insurance premiums, offering a discounted gym membership, and serving free lunches, these perks might very well make up for the lower number on your paycheck.
7.Know when to walk away. It’s disappointing when you can’t agree on salary, especially for a role you are excited about. However, not every organization can or will pay you what you need. Since you’ve done your research, established your value, and crunched the numbers on the perks, it should be easy to tell if you’ve been offered a package you can live with. If an employer can’t or won’t meet your needs, walk away with your head held high.
Always express gratitude for the time the recruiter and hiring manager have taken to consider you as a candidate. It’s okay to reject an offer but always do so gracefully (and as promptly as possible) so that you don’t burn bridges.
Time to Build Your Resume
Whether you are a recent grad or an established professional, the customer service is a field with a ton of opportunity. However, savvy jobseekers know that getting a foot in the door starts with a terrific resume.
If after you’ve studied our customer service representative resume sample, you still feel that you need assistance building great application materials, consider using MyPerfectResume’s professional resume builder.
Our resume builder takes the pain out of resume writing by providing step-by-step guidance for jobseekers of all career levels. In just a few guided steps, you’ll go from a blank page to a professional resume in no time.
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