Customer Service Representative Job Summary
A customer service representative is typically good at listening, and has great communication and interpersonal skills. They fill a wide range of duties for the business that they represent. This may include providing information about a product, dealing with concerns and questions, reviewing customer accounts, or taking customer orders. Customer contact may be over the phone, in person, and through email. A customer service representative resume should include willingness to work a variety of hours since many call-centers are open around the clock. Further, most positions involve full-time employment, although part-time work is often available.
Education & Training Necessary
Your customer service representative resume will meet the employers requirements as long as you have received a high school diploma or equivalent. Additionally, many companies provide brief training during the first few weeks on the job. The training will typically include customer service techniques, as well as, an opportunity to learn about the business that you will be representing.
Getting the Customer Service Job
There are many opportunities for a customer service representative and the career has a fairly average job growth. This means you are likely to find a career in this field! On average, customer service representatives in the United States make an average salary of 30,000 dollars a yearor about 14.70 dollars an hour. So, if you enjoy working with people and have great communication skills, begin your search today! Make sure you take a look at the sample cover letter and customer service representative resume below. These samples will help you create strong application materials that will make it more likely for you to land your dream job!
1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and priortization abilities.
Conflict resolution expert
Sharp problem solver
Energetic work attitude
September 2011 to Current
Hikers Insurance New Cityland, CA
Customer Service Representative
Answer customer telephone calls regarding existing accounts.
Make requested policy and account changes.
Respond to questions and concerns about service, and escalate calls appropriately.
Consult with customers to evaluate needs and determine best options.
Counsel customers on options for service and coverage.
Upgrade service and offer additional service packages or options.
Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
February 2006 to August 2011
PG Bank Services New Cityland, CA
Customer Service Representative
Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax.
Resolved service issues and shared benefits of additional services.
Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Cross-trained and provided back-up for other customer service representatives when needed.
October 2004 to January 2006
Mountain National Bank New Cityland, CA
Processed cash withdrawals, deposits, and selected internal and external account payments.
Adhered to regulatory, security, and audit procedures.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Licensed Limited Lines Travel Insurance Agent, State of California, 2011-Present