Customer Service Representative Job Summary
A customer service representative is typically good at listening, and has great communication and interpersonal skills. They fill a wide range of duties for the business that they represent. This may include providing information about a product, dealing with concerns and questions, reviewing customer accounts, or taking customer orders. Customer contact may be over the phone, in person, and through email. A customer service representative resume should include willingness to work a variety of hours since many call-centers are open around the clock. Further, most positions involve full-time employment, although part-time work is often available.
Education & Training Necessary
Your customer service representative resume will meet the employers requirements as long as you have received a high school diploma or equivalent. Additionally, many companies provide brief training during the first few weeks on the job. The training will typically include customer service techniques, as well as, an opportunity to learn about the business that you will be representing.
Getting the Customer Service Job
There are many opportunities for a customer service representative and the career has a fairly average job growth. This means you are likely to find a career in this field! On average, customer service representatives in the United States make an average salary of 30,000 dollars a yearor about 14.70 dollars an hour. So, if you enjoy working with people and have great communication skills, begin your search today! Make sure you take a look at the sample cover letter and customer service representative resume below. These samples will help you create strong application materials that will make it more likely for you to land your dream job!
Recipe for the Perfect Customer Service Representative Resume
93/100 – MyPerfectResume Score
Prep Time: 28 minutes
Total Time: 1 hour
Recipe Yield: 1 Perfect Customer Service Representative Resume
Calories: 0 Calories
Fat: 0 grams fat
- 1 Contact Information Section
- 1 Customer Service Representative Summary Section
- 8-10 Customer Service Highlight Skills
- 2-4 Customer Service Representative Work Experience Sections
- 1-3 Education Sections
- Include the Customer Service Representative experience, skills and education the employer requires, but present that information in a concise and easy to read fashion.
- A Customer Service Representative resume summary should be concise and to the point. Try to define your Customer Service skills and accomplishments in an action oriented description with quantifiable results. And do it in three sentences or less.
- List your previous Customer Service jobs with the most recent first. Each job is its own sub-heading, comprised of company name/location, period of employment, and job title.
- It’s how you list your Customer Service Representative accomplishments beneath the job that counts. By creating 3-6 bullet points that begin with action verbs and, if possible, end with quantifiable results, you’ll catch the eye of a potential Customer Service employer and allow them to see you in action and as a part of their organization.
- As you list your education, put the highest level attained first. The only information the potential employer needs at this point is the school attended, school location, and degree obtained.