Customer Service Representative Job Summary
A customer service representative is typically good at listening, and has great communication and interpersonal skills. They fill a wide range of duties for the business that they represent. This may include providing information about a product, dealing with concerns and questions, reviewing customer accounts, or taking customer orders. Customer contact may be over the phone, in person, and through email. A customer service representative resume should include willingness to work a variety of hours since many call-centers are open around the clock. Further, most positions involve full-time employment, although part-time work is often available.
Education & Training Necessary
Your customer service representative resume will meet the employers requirements as long as you have received a high school diploma or equivalent. Additionally, many companies provide brief training during the first few weeks on the job. The training will typically include customer service techniques, as well as, an opportunity to learn about the business that you will be representing.
Getting the Customer Service Job
There are many opportunities for a customer service representative and the career has a fairly average job growth. This means you are likely to find a career in this field! On average, customer service representatives in the United States make an average salary of 30,000 dollars a yearor about 14.70 dollars an hour. So, if you enjoy working with people and have great communication skills, begin your search today! Make sure you take a look at the sample cover letter and customer service representative resume below. These samples will help you create strong application materials that will make it more likely for you to land your dream job!