Customer Service Representative Job SummaryA customer service representative is typically good at listening, and has great communication and interpersonal skills. They fill a wide range of duties for the business that they represent. This may include providing information about a product, dealing with concerns and questions, reviewing customer accounts, or taking customer orders. Customer contact may be over the phone, in person, and through email. A customer service representative resume should include willingness to work a variety of hours since many call-centers are open around the clock. Further, most positions involve full-time employment, although part-time work is often available.
Education & Training NecessaryYour customer service representative resume will meet the employers requirements as long as you have received a high school diploma or equivalent. Additionally, many companies provide brief training during the first few weeks on the job. The training will typically include customer service techniques, as well as, an opportunity to learn about the business that you will be representing.
Getting the Customer Service JobThere are many opportunities for a customer service representative and the career has a fairly average job growth. This means you are likely to find a career in this field! On average, customer service representatives in the United States make an average salary of 30,000 dollars a year or about 14.70 dollars an hour. So, if you enjoy working with people and have great communication skills, begin your search today! Make sure you take a look at the sample cover letter and customer service representative resume below. These samples will help you create strong application materials that will make it more likely for you to land your dream job!
Customer Service Representative Resume Questions
A resume objective, also called a professional summary, is a brief overview of your skills and experience. It should be just a few sentences long and highlight your most relevant skills to the job. Also, a great resume objective contains metrics that highlight a professional accomplishment which will allow a prospective employer to see what you’d bring to the table if you were hired.
If you have past work experience in the field of customer service, add the skills that you gleaned through your past roles. These should include a mix of hard and soft skills, such as past customer service experience, strong communication skills, experience with point-of-sale software and other skills. To focus on the exact skills an employer seeks, study each job ad carefully and tailor your resume to the job at hand. Personalizing your resume each time you apply will increase your chances of getting your resume noticed.
In the customer service field, there are plenty of specific industry skills, but employers want to see evidence of general skills that show you are a hard worker, a great team player, and more. Instead of making a random list of skills, focus on including soft skills discussed in the job ad. In the customer service resume example, you can see another way to focus on your soft skills, which is by providing plenty of examples. The best candidates show off skills by describing them in action with clear examples.
The look of your resume for a customer service representative should reflect the type of company you want to work for. Most employers want to see a basic or traditional resume style from their candidates, and many examples, such as this customer service representative resume sample reflect this. In some cases, you could go with a more modern look for your resume, for instance, if the company is a high-tech organization or a newer business.
Lengthwise, most experts recommend candidates with fewer than 10 years of experience limit resumes to one page. If you are a veteran customer service representative with more experience than that, you can opt to have your resume spill over onto two pages.
The structure of your resume should follow the lead of this customer service representative resume sample. Your resume should begin with your contact details, such as your name, phone number, and email address. Then, you can include a powerful summary statement. The qualifications or skills section comes next and should showcase your top attributes. Include a detailed list of your professional experience in the work history section next. The end of your resume should detail your educational history and achievements.
A big goal when writing a resume is to make yourself stand out. For the customer service industry, you should focus on showcasing your ability to please customers and communicate. Employers want to see enthusiastic, pleasant people as potential new hires, and your resume can help bring that to life. The best way to convey this information is to give evidence of your accomplishments in these areas in the experience section of your resume, as you can see in our customer service representative resume sample.
Another task that candidates have in today’s job search setting is to make achievements the focus of the resume. It’s not a good idea to simply list all your job duties from the past in bulleted form. Instead, you should focus on how you have helped companies achieve success. Listing achievements rather than duties is a great way to do this. Expand each achievement’s impact by including examples of measurable outcomes in the form of numbers or percentages.
The resume builder is a great resource to help you get a personalized document that can give employers a glimpse of your capabilities. It provides industry-specific text examples to help make your resume pop.
This is a common question asked during interviews for customer service representative roles. Think about your answer in advance and jot down a response. To formulate the most effective response, think about a time when you feel you were able to provide excellent customer service. How did you accomplish that? Being able to provide a real-life example in an interview will not only highlight your past experience but it will bring your skill set to life.
Are you ready to create your own Customer Service Representative resume? Check out our Customer Service Representative cover letter samples to complete your application documents.
Related LinksShow Resume Text
1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and priortization abilities.
Conflict resolution expert
Sharp problem solver
Energetic work attitude
September 2011 to Current
Hikers Insurance New Cityland, CA
Customer Service Representative
Answer customer telephone calls regarding existing accounts.
Make requested policy and account changes.
Respond to questions and concerns about service, and escalate calls appropriately.
Consult with customers to evaluate needs and determine best options.
Counsel customers on options for service and coverage.
Upgrade service and offer additional service packages or options.
Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
February 2006 to August 2011
PG Bank Services New Cityland, CA
Customer Service Representative
Promptly responded to general inquiries from members, staff, and clients via telephone, mail, e-mail, and fax.
Resolved service issues and shared benefits of additional services.
Maintained up-to-date knowledge of bank policies regarding payments, account changes, and upgrades.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service.
Cross-trained and provided back-up for other customer service representatives when needed.
October 2004 to January 2006
Mountain National Bank New Cityland, CA
Processed cash withdrawals, deposits, and selected internal and external account payments.
Adhered to regulatory, security, and audit procedures.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Licensed Limited Lines Travel Insurance Agent, State of California, 2011-Present
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