Shift Leader Trainee Resume Sample

Shift Leader Trainee Resume Sample

Zoey Nelson

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337


Experienced retail professional adept at problem solving, customer service and hiring and training hardworking, quality staff. Proactive, creative, and customer-focused with 10-year history of success that includes management experience. Proficient in sales development and seeking Shift Leader Trainee position.


Training and development
Sales coaching
Strategic planning

Customer service
Inventory management
Employee relations


January 2011 to Current
Travel Safe New Cityland, CA
Retail Clerk

Run cash register on overnight shift for largest convenience store and truck stop in area.
Ensure merchandise is neatly displayed, well stocked, and correctly priced.
Facilitate customer service by completing purchases quickly, answering questions, and suggesting promotional items for purchase.
Assist management with buying recommendations based on customer comments and preferences.
Create effective displays to drive sales and move selected merchandise.
Suggest employee relations improvements that have reduced employee turnover on all shifts.
Train new employees and mentor through probationary period.

March 2005 to February 2011
Petunia’s St. Petersburg, FL
Assistant Manager

Supervised all employees, inventory management, and customer relations.
Developed employee handbook to codify many unwritten procedures regarding time off, breaks, behavior, and other important information.
Wrote employee schedules, approved requests, and resolved grievances.
Arranged deliveries and facilitated customer service.

August 2004 to February 2005
Petunia’s St. Petersburg, FL

Processed customer payments by cash, check, and credit card.
Totaled purchases and applied sales discounts.
Answered in-person and telephone business inquiries and referred customer service issues to management.


2017 University of California New Cityland, CA
Bachelor of Science Business Administration


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