Customer Service Advisor Resume Sample

Customer Service Advisor Resume Sample


Makayla McCormick 1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: example-email@example.com Summary Tech-savvy Customer Service Advisor with background in security services. In-depth knowledge of customer relations, technical support, account management, and security concerns. Motivated, resourceful, and proactive with skill in quickly resolving issues, selling services, and increasing customer satisfaction. Highlights Troubleshooting Account questions Dispatching Callbacks Monitoring Testing Conflict resolution Excellent telephone skills Service-focused High energy Experience February 2008 to Current Safety First Security Service New Cityland, CA Customer Service Advisor Provide account, alarm, and service information to customers. Troubleshoot system issues over the phone and schedule technician when problem cannot be resolved. Maintain high performance rate, frequently exceeding quotas by 10-20%. Train new hires with tandem calls and mentoring. Consistently increase customer satisfaction by skillfully resolving conflicts, answering questions, and completing requests in a timely manner. April 2006 to January 2008 Home Security New Cityland, CA Customer Service Advisor Answered customer questions regarding account information. Worked with customers to test and and troubleshoot systems. Responded to third-party call backs. Monitored system alarms, followed call protocols, and dispatched services as needed. Updated account information and clarified instructions for alarms and responses. June 2004 to March 2006 Fernbank Security Company New Cityland, CA Installer Installed security systems for small businesses in regional area. Assessed locations and planned layouts according to cost-control measures and business preferences. Explained system layout and operation to business owners and staff. Programmed control panels and set security codes for personnel. Coordinated with company office to finalize system setup. Education 2005 Thomas Technical College New Cityland, CA Associate of Applied Science Electronic Studies

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