Landing a desirable customer service advisor positions means pushing through the competition–something a great resume can make easier. As your primary marketing document, your resume should show off the experience and skills that make you the obvious choice for the position you are seeking. By taking the time to create a well-constructed resume, you are taking the necessary steps to reach your employment goals.
A wide variety of businesses require customer service advisors to facilitate good customer relations. Ideally, you will have experience in the specific industry you are seeking employment. If you do, be sure to emphasize it at the beginning of your resume–in the Summary section. If you are new to the industry, focus on your customer service abilities and let hiring managers know about them in the Highlights section.
Our customer service advisor resume templates can help to simplify the resume writing process. Please check them out and utilize them when writing your own document.
They may not be mandatory, but a well-written Customer Service Advisor cover letter can elevate your resume from the “qualified” stack to the “serious candidate” file. Use our cover letter samples to write a brief, powerful message.
Related Links
Show Resume Text1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com
Summary
Tech-savvy Customer Service Advisor with background in security services. In-depth knowledge of customer relations, technical support, account management, and security concerns. Motivated, resourceful, and proactive with skill in quickly resolving issues, selling services, and increasing customer satisfaction.
Highlights
Troubleshooting
Account questions
Dispatching
Callbacks
Monitoring
Testing
Conflict resolution
Excellent telephone skills
Service-focused
High energy
Experience
February 2008 to Current
Safety First Security Service New Cityland, CA
Customer Service Advisor
Provide account, alarm, and service information to customers.
Troubleshoot system issues over the phone and schedule technician when problem cannot be resolved.
Maintain high performance rate, frequently exceeding quotas by 10-20%.
Train new hires with tandem calls and mentoring.
Consistently increase customer satisfaction by skillfully resolving conflicts, answering questions, and completing requests in a timely manner.
April 2006 to January 2008
Home Security New Cityland, CA
Customer Service Advisor
Answered customer questions regarding account information.
Worked with customers to test and and troubleshoot systems.
Responded to third-party call backs.
Monitored system alarms, followed call protocols, and dispatched services as needed.
Updated account information and clarified instructions for alarms and responses.
June 2004 to March 2006
Fernbank Security Company New Cityland, CA
Installer
Installed security systems for small businesses in regional area.
Assessed locations and planned layouts according to cost-control measures and business preferences.
Explained system layout and operation to business owners and staff.
Programmed control panels and set security codes for personnel.
Coordinated with company office to finalize system setup.
Education
2005 Thomas Technical College New Cityland, CA
Associate of Applied Science Electronic Studies