Makayla McCormick1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.comSummaryTech-savvy Customer Service Advisor with background in security services. In-depth knowledge of customer relations, technical support, account management, and security concerns. Motivated, resourceful, and proactive with skill in quickly resolving issues, selling services, and increasing customer satisfaction.HighlightsTroubleshooting
Account questions
Dispatching
Callbacks
MonitoringTesting
Conflict resolution
Excellent telephone skills
Service-focused
High energyExperienceFebruary 2008 to Current
Safety First Security Service New Cityland, CA
Customer Service AdvisorProvide account, alarm, and service information to customers.
Troubleshoot system issues over the phone and schedule technician when problem cannot be resolved.
Maintain high performance rate, frequently exceeding quotas by 10-20%.
Train new hires with tandem calls and mentoring.
Consistently increase customer satisfaction by skillfully resolving conflicts, answering questions, and completing requests in a timely manner.April 2006 to January 2008
Home Security New Cityland, CA
Customer Service AdvisorAnswered customer questions regarding account information.
Worked with customers to test and and troubleshoot systems.
Responded to third-party call backs.
Monitored system alarms, followed call protocols, and dispatched services as needed.
Updated account information and clarified instructions for alarms and responses.June 2004 to March 2006
Fernbank Security Company New Cityland, CA
InstallerInstalled security systems for small businesses in regional area.
Assessed locations and planned layouts according to cost-control measures and business preferences.
Explained system layout and operation to business owners and staff.
Programmed control panels and set security codes for personnel.
Coordinated with company office to finalize system setup.Education2005 Thomas Technical College New Cityland, CA
Associate of Applied Science Electronic Studies
