123 Madeup Ave,Null Street, CA Cell: 123-456-7890 Email: firstname.lastname@example.org
Highly driven training specialist with more than 25 years’ progressive experience in operations management, team leadership, and staff development. Expertise in developing strategic training programs to develop leadership and directing stores to meet and exceed corporate expectations. Demonstrated management skills that drive sales and customer service objectives to sustain business operations.
Staff Development Differentiated Learning Process Improvement Leadership Operations Management Customer Service
Store selected as flagship store for My Wendy’s program. Recognized as service excellence school and serve as model to teach other stores how to achieve better goals, service, hospitality, and customer service. Consistently ranked Top 10 in for sales performance in area. Direct day-to-day operations at store generating $2.5M+ per year.
September 1987 to Current Wendy’s Patchogue, NY Training Store Manager (1995 – Current) Analyze crew and store leadership training needs and identify opportunities for growth. Ensure store is fully staffed with high caliber service teams. Plan, organize, and develop training activities; conduct orientation and on-the-job training sessions. Onboard and train all new management employees utilizing training tools provided by company and create differentiated learning strategies to maximize knowledge retention. Direct crew members to excellence and guide them in the achievement of store and company goals. Coach managing leadership to effectively communicate with employees/customers to resolve conflicts and implement corrective action plans. Mentor crew members and managers to assume more responsibilities and promotions. Coordinate with managers, supervisors, and executive leadership to evaluate store performance and training effectiveness. Partner with district manager to conduct interviews to fill management positions. General Manager (1993 – 1995) Shift Manager (1989 – 1993) Crew Member (1987 – 1989)
BBA : Hotel and Restaurant Management New York Institute of Technology Central Islip, NY Hospitality and Restaurant Management Coursework