SUMMARY
123 Null Ave, Fake City , NY 12345 | Cell: 000.123.111 | Email: fakeemail@pretend.com
Quality-focused accounting and management professional with over 25 years processing invoices, managing vendors and auditing expense reports. Accomplished A/P and A/R clerk with a high degree of professionalism and strong problem resolution capabilities while maintaining 100% accuracy in delivering financial documentation. Motivated team player with a verifiable record of accurate bookkeeping seeking to leverage background into an accountant or management role with a progressive organization in Gainesville, GA.
HIGHLIGHTS
Customer relationship management General ledger accounting Inventory control Excellent managerial techniques Sage software Supervision and training Project management
PROFESSIONAL VALUE OFFERED
Accounting Proficiencies Increased cash flow by researching and resolving outstanding billing issues. Diminished obstacles and saved time, spearheading special projects through effective emergency resolution. Streamlined operational efficiencies, developing organization systems for records, reports, and documents. Boosted accounting proficiencies, overseeing accounting software conversions, billing, training staff on new SOPs, and executing A/R and A/P duties. Elevated client retention, creating spreadsheets to track increases/decreases in member allocations for senior leadership. Aided senior management with executive decision making processes, posting activity to correct general ledger accounts. Reconciled transactions and ensured room/tax charge postings to monitory daily credit card activity. Customer Relations Enhanced customer satisfaction ratings while resolving up to 30 inquires/day. Implemented corrective actions, saving money and diminishing system flaws through project completion. Raised data collection accuracy scores, recording client account information with zero discrepancies. Delivered productive resolutions, executing on time, under budget project management on complex issues. Maintained high referral rates, generating exceptional feedback from preceding clients. Auditing Improved audit process, using spreadsheets to streamline SOPs. Minimized fraud/theft by auditing front desk operations, food/beverage transactions, and resort comps/adjustments. Decreased financial discrepancies, managing night audit team to reconcile, balance, and post daily hotel transactions. Leadership Supervised 3 customer service desk, 5 cashier, and 10 valet employees. Managed/supported team flow to ensure customer goals are met. Trained new hires and front desk on best practices/SOPs.