Business Operations General Manager Resume Guide + Tips + Example

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice Expert
Last Updated: September 18, 2023
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Advance your business operations general manager career with a strong resume. We have the perfect guide to help you, with tips on what to add, skills to include, and how using a Resume Builder will save you time.  

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Business operations general manager resume (text version)

James Wilson

Cedar, MN 55011
555 555 555
(555) 555-5555

Professional Summary

Service-focused general manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Work History

February 2014 – Current
Kohl’s – Bloomington, MN
General Manager

  • Deliver business strategy and develop systems and procedures, improving 50% of operational quality and team efficiency.
  • Develop value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.

May 2009 – October 2013
Kohl’s – Bloomington, MN
Store Manager

  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for 60 employees to discuss sales promotions and new inventory while providing a platform for all to voice concerns.
  • Oversaw, trained and encouraged 22 sales associates, promoting a culture of efficiency and performance.

September 2006 – May 2009
Kohl’s – Bloomington, MN
Lead Retail Sales Associate

  • Communicated accurate information about promotion, customer programs and products, providing exceptional customer service and driving 35% of retention.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.


  • Recruiting and hiring
  • Operations
  • Goals and performance
  • Product and service sales
  • Policy and procedures adherence
  • Customer service
  • Effective leader
  • Conflict resolution


University of Minnesota – Twin Cities Minneapolis, MN
Bachelor of Science Business Administration

5 essentials of a business operations general manager resume

  1. Contact details

    Include your full name, city, state and zip code. Don’t forget to add your phone number, email address, and link to your LinkedIn profile. Include any other professional website or networking website profile in this section.

  2. Personal statement

    Also called a professional summary, the personal statement is your introduction to the recruiter or manager. In no more than five sentences, present your strongest skills, your best professional accomplishment, and your years of experience. Use the job description as a guide on what’s the best information to include.

  3. Skills

    The general manager skills in a resume tell a manager what they know, and how they will work. Use bullet points to add a balanced list of hard skills and soft skills. Hard skills are all about the job, like product knowledge, budget management, inventory, sales, and so on. Soft skills refer to your work habits and how you work with others, like communications, relationship building, conflict management, active listening skills, and so on.

    If you have no experience, include transferable skills from other employment opportunities, particularly skills that show your leadership and management skills.

  4. Work history

    In reverse-chronological order, include your career employment. Add the name of your workplace, locations and dates of employment. Under each job, include at least three measurable achievements. For example, how many employees you managed. the percentage of budget reduction you achieved, any streamline process you created. and so on. 

    If you have no experience as a manager, include other relevant work experience that showcases your knowledge.

  5. Education

    Use bullet points to present your education. Include the school name, degree and graduation years. If it has been 10 years or more, you can skip the graduation year. Remember to include any academic accomplishments, like projects, research, scholarships or other important memberships.

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Do’s and don’ts for building a general manager resume

  • Use measurable achievements to describe your nursing abilities and experience.
  • Use action words to make an impact on your nursing resume.
  • Tailor your resume to your target nursing job.
  • Use keywords from the job description throughout your nursing resume.
  • Format your nursing resume so that it is easy to read by ATS software and human eyes.
  • Lie about your nursing experience and skills.
  • Boast that you’re the “best nurse ever.”
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience that do not pertain to nursing.
  • Forget to proofread. A nursing resume with errors is unprofessional.

Top 4 tips for acing a general manager interview

  1. Research the company or institution before your interview.

    Before the interview, find time to learn about the company, its mission, values and goals. This will help you prepare for the interview, learn about the company culture and will help you write questions for the end of the interview. Plus, it will show your commitment and you’ll be desirable candidate to the hiring manager.

  2. Practice at home.

    It is almost guaranteed you will hear one of the most commonly interview questions. Prepared for the expected. Take a look at some of these questions. For example:

    Take it a step further and practice a mock interview. Ask a friend to ask you the questions, and then provide feedback on your answers, tone, and body language. 

    Write down your best answers and continue to practice in front of a mirror on the days leading to your interview. This practice will help build your confidence for this and other interviews.

  3. Prepare questions for your interview.

    Stay one step ahead and prepare questions for the end of your interview. This process goes both ways: you’re also getting to know the employer. Have at least three questions ready for the interviewer. 

    Here are a few examples of questions to get you started:

    • What are the day-to-day duties?
    • What’s the company culture like? 
    • I read about company accomplishment, how did you get the results?
    • What made you decide to work for this company?
    • What changes have you established since Covid?
  4. Gather your references.

    Get your references ready. Talk to your previous managers and colleagues to ask them to become your reference. Remember, they should be able to vouch for your skills and employment. Let them know where you are in the process, and let them know when they can expect a phone call or email. Ask ahead if they could also write a letter of recommendation.

    If this is your first job, request references from professors, classmates, volunteer coordinators, or someone that could corroborate your skills. 

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