Customer Service Representative Resume Sample


Obtaining a job as a customer service agent can be a rewarding career choice. A customer service representative should be skilled in answering questions and resolving concerns quickly. They are the one of the most public facing entities of a company. Put your best self forward by creating a resume that highlights your strengths as a customer service representative.


A customer service representative needs to be adept at industry specific software, skilled in conflict resolution and good at problem solving. Your customer service representative resume needs to highlights these qualities. Note on your resume that you have specialized knowledge in processing payments and returns, merchandise organization, and handling money. Employers will be looking for customer service representatives with broad social skills and industry specific specializations. Highlight these qualities on your customer service representative resume to get your name to the top of an employer’s list.

Have a look at our customer service representative resume templates and use them to help you create your own.

Customer Service Representative Resume Sample

Customer Service Representative Resume Questions

These days, hiring managers no longer want a classic objective statement. Applicants do not need to say they want a certain job because employers can infer that. Instead, you want a professional summary that showcases your work experience and most important skills. The only times it can be appropriate to have an objective statement is if you are applying for your first job or changing careers.

Keep your professional summary short and concise. Our customer service representative resume sample only uses three sentences, and you want to do something similar on your application. View it as an elevator pitch where you want to sell yourself in about 30 seconds.

2. How do you write the qualifications section of a customer service representative resume?

The qualifications section should include a bulleted list of the skills that will be most useful for this new job. Good skills for customer service reps to include are customer service, speaking, active listening, customer relationship management software, and knowledge of phones. You do not want any more than eight bullet points per column, but you can break this section up into two columns. This allows you to get more information in a smaller amount of space.

3. How do you make a customer service representative resume with no experience?

When you have minimal work experience to discuss, you at least want to make sure your application has a clean, easy-to-follow layout. This is the case with our customer service representative resume sample. Make your goals clear, and play up your main selling points. This can include leadership roles you held at school or volunteer work. Although the work history section usually comes before education, it can be effective to put education first if you lack experience.

4. How do you list schools in a customer service representative resume?

As a general rule, you only need to list your most recent degree. That means if you graduated college with a bachelor’s degree, then you do not need to list your high school diploma. It is acceptable to state a degree is still in progress if you have not graduated yet. Additionally, you do not have to put the date of your graduation unless it was within the last year. Listing the date otherwise could age you in the hiring manager’s mind.

5. How do you optimize your customer service representative resume for an ATS?

An ATS is an Applicant Tracking System some hiring managers use to scan documents before reading them in person. Hiring managers sometimes have dozens of resumes to read through, so they want to make sure any document that takes up their time is worthwhile. The ATS scans the resumes for important keywords. Although you cannot know precisely what the keywords will be, you can get a good sense by reviewing the job listing. Our customer service representative resume sample lists many relevant keywords in the skills section, and this is a good area to list keywords on your own resume. Another way to create a great personalized application is to use our resume builder.

A fantastic Customer Service Representative resume deserves an equally excellent cover letter. Use our Customer Service Representative cover letter sample to finish creating the application materials that will move your career ahead.

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Resume Text

Kendall Ryan

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337


Retail Customer Service Representative skilled in answering questions and resolving concerns quickly. Simultaneously processes payments and returns, organizes merchandise, and satisfies customers. Collaborative team player with service-focused mindset.


Payments and returns
Merchandise exchanges
Customer questions
Skilled in conflict resolution
Logical problem solver

Personable communicator
Resourceful and proactive
Friendly people person
Accurate money handling


April 2012 to Current
Fast Mart New Cityland, CA
Customer Service Representative

Process customer returns, answer questions about merchandise, and manage exchanges.
Respond to service inquiries and coordinate resolutions with management and floor associates.
Put up signage regarding recall items and changes to store regulations.
Distribute merchandise to floor associates to be restocked in correct departments.
Cover for cashiers going on break and maintain drawer accuracy.
Complete shift start/end duties and generate reports for management.

August 2010 to March 2012
The Home Store New Cityland, CA
Customer Service Representative

Utilized innate analytical and people skills to quickly become a reliable, proficient customer service representative able to work independently.
Handled customer returns and merchandise exchanges efficiently, making sure to follow procedures and document each transaction.
Organized returns and found merchandise by departments and prepared carts for floor associates.
Documented lost items and handled customer inquiries.
Answered customer service desk phone calls and routed calls appropriately.

December 2008 to July 2010
The Home Store New Cityland, CA

Kept check-out lane clean and neat.
Rotated merchandise, organized shelves, and put out new stock.
Maintained friendly attitude and followed all store interaction protocols while answering customer questions and processing payments.
Recommended additional items for future purchase.
Accurately worked with and turned in all money, receipts, checks, and coupons.