Customer Service Advisor Resume Sample

Customer Service Advisor Resume Sample

Elias Grant

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com

Summary

Customer Service Advisor skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Expertise in balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers as part of a high-performing team.

Highlights

Cold and warm calling
Revenue generation
Service-minded
Technologically savvy
Friendly

Proficient negotiator
Motivated and hard working
Creative problem solver
Reliable
Proactive

Accomplishments

Met monthly sales goals for 10 months straight.
Routinely helped as many as 150 customers each day in a high-volume environment.
Consistently exceeded daily sales targets by 10-50% .
Grew customer portfolio 15% in one year.

Experience

February 2006 to Current
Wholesale Linens New Cityland, CA
Customer Service Advisor

Maintain thorough knowledge of product and service offerings in order to accurately answer all questions and effectively recommend correct offerings.
Cold and warm call prospective clients to establish new business.
Follow up with establish customers to offer additional products or services.
Document all customer inquiries and comments thoroughly and quickly.
Coordinate between billing department and customers to resolve problems.
Created customer database with detailed notes to review on future calls in order to cement relationships with key clients and maintain revenue streams.

October 2003 to January 2006
Design by Mira New Cityland, CA
Customer Service Advisor

Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability and shipment times.
Placed special merchandise orders for customers.
Held initial design consultations to assess customer needs and develop scope for owner to review.
Set up design displays to highlight concepts in showroom.
Contacted clients to set up appointments, request information, and survey satisfaction.

Education

Danner College New Cityland, CA

Coursework in Technical Writing, Marketing, English, and Computer Science

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