Customer Service Representative Job DescriptionA customer service representative is responsible for ensuring customer satisfaction with a company’s products or services. Part of their job description includes: Ã¢â‚¬Â¢
- Answering calls from customers Ã¢â‚¬Â¢
- Scheduling product deliveries or installations Ã¢â‚¬Â¢
- Handling customer complaints Ã¢â‚¬Â¢
- Facilitating necessary repairs or replacements Ã¢â‚¬Â¢
- Referring customers to appropriate departments to resolve their grievances Ã¢â‚¬Â¢
- Recording interactions with customers
Job Requirements & ResponsibilitiesWhile every company is looking for proof of superior communication skills on your customer service representative resume, certain companies may also be looking for someone with specific knowledge or skills. For example, a cell phone company may give higher consideration to your customer service representative resume if you know how cell phones work. Although you do not need to complete a college degree in order to get a job, be sure to include any secretarial classes you have taken on your customer service representative resume. However, the following skills are absolutely vital for an impressive customer service representative resume:
- Speaking: You need to be able to communicate clearly to customers over the phone or online chatting. Ã¢â‚¬Â¢
- Comprehension: You need to be able to grasp what your customers are trying to tell you. Ã¢â‚¬Â¢
- Problem solving: You need to be able to assess the problem and formulate a plan to resolve it. Ã¢â‚¬Â¢
- Steady temperament: You need to be able to keep your cool and remain polite and calm even when customers are upset and frustrated. Ã¢â‚¬Â¢
- Salesmanship: You may be expected to convince customers to upgrade their products or services.
Customer Service Representative Advancement OpportunitiesWhile entry-level customer service representatives make only slightly more than minimum wage, experienced representatives can earn nearly $50,000 per year. The average worker in this field brings home $31,000 per year; so as you gain experience, be sure to update your customer service representative resume. Check out the customer service representative resume sample below for more help. Building Employer Confidence A customer service representative convinces customers that they made the right choice in choosing a particular company. Create a customer service representative resume that will convince potential employers to make the right choice in hiring you.
Customer Service Representative’s Resume Questions
While it is acceptable to list a couple of your soft skills in your professional summary or skills section, it is especially important to add these skills into your work experience, especially as a customer service representative. For example, the applicant in the customer service representative’s resume sample mentions that she collaborates with management, which shows she has the ability to communicate not only with her peers but with her superiors. When possible, offer your soft skills with quantifiable information that shows how they helped previous companies you worked for.
The number of skills you should add to your customer service representative resume depends on how much experience you have. If you have been a representative for at least a decade, a list of up to 10 skills is acceptable. However, if you have less experience or if you are just starting your career, aim for between five and seven skills. Remember to list the most relevant ones at the top so the hiring manager sees them first.
Like the customer service representative’s resume sample, the first part of your resume should always be your full name and your contact information. The second part should be your professional summary, which is where you display your years of experience and most prominent skill sets. From there, you can decide what is most important based on your experience, education, and skills. Most people list skills, then work experience, and finally education. Remember to only include relevant information. You typically donâ€™t need to provide high school information unless it is the only education you have, and avoid mentioning jobs or skills that don’t relate to the customer service field.
While it used to be a common practice to add a blurb about references being available upon request at the end of the resume, employers no longer expect this. In fact, most experts view it as taking up valuable space. Instead of providing references or a blurb about them on your resume, simply type up a list of your references and bring it with you to your interviews. The hiring manager can ask for them if he or she wants them. Remember to include the references’ phone numbers and email addresses, and be sure to tell people you are using them as a reference so that you donâ€™t catch them off-guard.
Many companies use applicant tracking systems to search for keywords and weed out resumes that don’t use their preferred phrases. This means that, like the customer service representative’s resume sample, you must focus on keywords and phrases. To ensure you beat the ATS, change your resume each time you apply for a job, tweaking it to meet the company’s specific job description. Using our personalized resume builder makes it easy to change your keywords as you go.
Now that you know the ins and outs of resume creation, use our Customer Service Representatives cover letter sample to build the next important element of your job application portfolio.
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