Customer Service Representative Job DescriptionA customer service representative is responsible for ensuring customer satisfaction with a company’s products or services. Part of their job description includes: •
- Answering calls from customers •
- Scheduling product deliveries or installations •
- Handling customer complaints •
- Facilitating necessary repairs or replacements •
- Referring customers to appropriate departments to resolve their grievances •
- Recording interactions with customers
Job Requirements & ResponsibilitiesWhile every company is looking for proof of superior communication skills on your customer service representative resume, certain companies may also be looking for someone with specific knowledge or skills. For example, a cell phone company may give higher consideration to your customer service representative resume if you know how cell phones work. Although you do not need to complete a college degree in order to get a job, be sure to include any secretarial classes you have taken on your customer service representative resume. However, the following skills are absolutely vital for an impressive customer service representative resume:
- Speaking: You need to be able to communicate clearly to customers over the phone or online chatting. •
- Comprehension: You need to be able to grasp what your customers are trying to tell you. •
- Problem solving: You need to be able to assess the problem and formulate a plan to resolve it. •
- Steady temperament: You need to be able to keep your cool and remain polite and calm even when customers are upset and frustrated. •
- Salesmanship: You may be expected to convince customers to upgrade their products or services.
Customer Service Representative Advancement OpportunitiesWhile entry-level customer service representatives make only slightly more than minimum wage, experienced representatives can earn nearly $50,000 per year. The average worker in this field brings home $31,000 per year; so as you gain experience, be sure to update your customer service representative resume. Check out the customer service representative resume sample below for more help. Building Employer Confidence A customer service representative convinces customers that they made the right choice in choosing a particular company. Create a customer service representative resume that will convince potential employers to make the right choice in hiring you.
Nora Hart1 Main StreetNew Cityland, CA 91010Cell: (555) 322-7337E-Mail: firstname.lastname@example.orgSummaryCustomer service and sales expert who identifies customer needs and delivers effective solutions to problems. Committed to providing high-quality customer care to create a positive shopping experience. Personable and professional under pressure with motivated, energetic nature.HighlightsCheerful and energeticSuperior organization skillsResolution-orientedDependable and reliableSavvy negotiatorPlexis POS system operationsMS Office proficientEffective team playerAdvanced mathematical aptitudeCollaborativeExperienceMay 2008 to CurrentEquipment Masters New Cityland, CACustomer Service Sales Representative Cold call target accounts to establish new customers.Offer information on product lines, service offerings, and demonstrations.Grow customer base by 10% or more each year.Return sales inquiry calls and determine how we can help the potential customer with equipment needs.Increase post-sale purchases 20% with regular follow-up calls and periodic on-site visits.Collaborate with management and outside sales representatives on receivables and delivery schedules.Named Top Performer in 2009 and 2011.September 2006 to April 2008Dependable Equipment New Cityland, CACustomer Service Sales Representative Worked with established customers to increase sales.Followed-up on purchases, inquired about satisfaction, and suggested additional items or services.Made on-site and off-site sales presentations demonstrating equipment.Developed sales strategies that resulted in 10% sales increase in 2007.February 2004 to August 2006Merchant Clothing Market New Cityland, CACashier/Sales Associate Maintained sales area by organizing merchandise, restocking shelves, and keeping counter area clean and free of debris.Processed payments and answered merchandise questions.Set up promotional displays and retagged clothing.Assisted customers with alternate sizes and accessory choices.