Willa Alvera 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Interactive Airport Representative courteously handling all arrival and pickup requests from regional airports. Maintain a sound knowledge of tourist attractions and other nearby amenities. Committed to providing comprehensive customer service support that includes effectively prioritizing tasks and fostering solid guest relations.
Updated on latest airport schedules
Understanding of airport regulations
MS Word, Excel and related applications
Strong communication skills
English and Spanish fluency
Time management abilities
Friendly and outgoing
February 2014 to Present Pacific View Hotel & Resort–New Cityland, CA Airport Representative
Arrange for guest transportation to and from nearby airports.
Explain airport procedures to guests.
Maintain daily activity logs.
Remain current on local airport schedules.
Respond to guest inquiries.
Report any flight delays to the front Office manager and chief concierge. May 2011 to January 2014 Oceanside Hotel Group–New Cityland, CA Airport Representative
Arranged for guests to be picked up from local airports.
Made arrangements for guest luggage to be picked up if it wasn’t something that could be easily carried.
Ensured that guests were accommodated in the event of flight delays.
Greeted arriving guests and provided information on local attractions.
Arranged for concierge service for guests. January 2009 to April 2011 Rejuvenation Spa and Hotel–New Cityland, CA Airport Representative
Answered questions via email or over the phone from guests coming in from out of town concerning local flight information.
Scheduled van pick-ups and drop-offs at airports for guests, including both solo travelers and large groups.
Worked with general manager to resolve any unique guest issues concerning airport transportation arrangements.
Provided guests with information on airport car rental services.
Maintained solid professional relationships with key airport staff.
2008 Lakeside Community College, New Cityland, CA Associate’s Degree, Business Management