Table of Contents
Featured Resume Example: Retail Manager
Results-focused Supervisor offering many years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Trained new employees on proper protocols and customer service standards.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Managed all aspects of store operations, organization, maintenance, and purchasing functions.
- Boosted sales substantially by effectively cultivating customer rapport and delivering superior customer service.
- Handled new hire training for various jobs and kept employees up-to-date through frequency meetings.
- Proactively identified performance gaps and implemented process improvements.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Rotated merchandise and displays to feature new products and promotions. Education
- Strategic thinker
- Point of Sale systems
- Documentation expertise
- Merchandising operations
- Excellent customer service skills
Top 4 Characteristics of a Best-in-Class Retail Manager Resume
- Summary This section should be a brief recap of your career and background to date, summed up in a few short sentences. Feature your top “selling point” and key strengths, and use job-specific action verbs. For example: “Goal-oriented retail manager with proven experience in boosting store revenue” rather than “I am a successful retail manager who has managed to increase revenue at every company I have worked at.” Focus on your achievements rather than your responsibilities.
- Skills Mention specific skills, avoiding broad terms like “sales.” Be sure to include a wide range of qualifications, from technical skills such as inventory management software knowledge, vendor negotiations and promotional projects to interpersonal skills such as customer relations, personnel management and multitasking.
- Work History The work history section on your resume should highlight the value you’ve brought to your previous job rolesUse bullet points to list your responsibilities and achievements in a precise and clutter-free manner. Concentrate on specific examples of effective on-the-job performance, using phrases backed by metrics such as “Ensured that standards for quality, health, safety, and customer service were met for retail store serving 2000+ customers daily,” or “Managed costs to keep operations 20% more profitable than company targets.”
- Education Look to feature a degree in Business Administration or a related field such as retail management, marketing, accounting, or finance in this section. You should also consider featuring any additional certifications or training you’ve had in management principles, customer service, supply chain management, and inventory handling, as well as key computer skills in documentation, databases and spreadsheet management.
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This template uses a strong header and two-column layout, with plenty of space to customize each section.
Retail Manager Resume FAQs
1. What are some skills that best fit the job role of a retail manager?
|Hard skills:||Soft Skills:|
|Operations analysis||Effective communication|
|Inventory planning||Relationship building|
|Vendor management||Negotiation techniques|
|Recruiting and staffing||Problem-solving|
|Shrink avoidance||Critical thinking|
|Promotional campaigns||Time management|
|Pricing and discounts||Atten to detail|
|Recruiting and staffing|
|Pricing and discounts|
|Atten to detail|
2. How do you incorporate keywords in your resume?
Recruiters now commonly use application tracking systems (ATS) to filter out candidates based on resume content. To make it past an ATS, identify keywords and phrases from the job description that underline the qualities the employer values most. Then spread these terms across your document in your summary, work history and skills sections, using specific examples to prove you’re proficient with these abilities.
3. How should you format your resume?
For a retail manager role, look to build your resume around the chronological format, which focuses on your work history and how you’ve shown steady career progression. Document up to the last ten years of work experience, aiming to keep your resume at a single page.
4. Should you include references?
It’s more important to feature your top skills and qualifications in your resume than a list of references that an employer can request separately. Use your resume real estate to present a complete picture of who you are as an employee, focusing on filling out your skills and work history sections.
5. How should you craft your resume if you’re looking to take the next step forward in your career?
- Note examples of where your store met company targets regularly and consistently under your watch..
- Show instances of where you’ve worked alongside other departments such as Sales, Marketing, Operations and Research to successfully develop and implement improved company processes and guidelines.
- Look to gain experience with more responsibilities, as well as training in areas such as project management and business administration.