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Featured resume example: retail manager

Retail Store Manager Combination Resume Sample


Address: City, State, Zip Code
Phone: 000-000-0000
E-Mail: email@email.com


Results-focused Supervisor offering many years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.


Retail Store Manager Mar 2018 – Current Company Name,City,State
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Trained new employees on proper protocols and customer service standards.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
Store Manager Jul 2016 – Jan 2018 Company Name,City,State
  • Managed all aspects of store operations, organization, maintenance, and purchasing functions.
  • Boosted sales substantially by effectively cultivating customer rapport and delivering superior customer service.
  • Handled new hire training for various jobs and kept employees up-to-date through frequency meetings.
  • Proactively identified performance gaps and implemented process improvements.
Assistant Store Manager Dec 2013 – Jan 2016 Company Name,City,State
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Rotated merchandise and displays to feature new products and promotions. Education


  • Strategic thinker
  • Point of Sale systems
  • Customer-oriented
  • Documentation expertise
  • Merchandising operations
  • Excellent customer service skills
  • Merchandising


Some College (No Degree)

Top 4 characteristics of a best-in-class retail manager resume

  1. Summary This section should be a brief recap of your career and background to date, summed up in a few short sentences. Feature your top “selling point” and key strengths, and use job-specific action verbs.  For example: “Goal-oriented retail manager with proven experience in boosting store revenue” rather than “I am a successful retail manager who has managed to increase revenue at every company I have worked at.” Focus on your achievements rather than your responsibilities.
  2. Skills Mention specific skills, avoiding broad terms like “sales.” Be sure to include a wide range of qualifications, from technical skills such as inventory management software knowledge, vendor negotiations and promotional projects to interpersonal skills such as customer relations, personnel management and multitasking.
  3. Work History The work history section on your resume should highlight the value you’ve brought to your previous job rolesUse bullet points to list your responsibilities and achievements in a precise and clutter-free manner. Concentrate on specific examples of effective on-the-job performance, using phrases backed by metrics such as “Ensured that standards for quality, health, safety, and customer service were met for retail store serving 2000+ customers daily,” or “Managed costs to keep operations 20% more profitable than company targets.”
  4. Education Look to feature a degree in Business Administration or a related field such as retail management, marketing, accounting, or finance in this section. You should also consider featuring any additional certifications or training you’ve had in management principles, customer service, supply chain management, and inventory handling, as well as key computer skills in documentation, databases and spreadsheet management.

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Find the right template for your resume

Use these employer-approved, carefully designed layouts as a foundation for your own retail manager resume.


This template effectively highlights each section with prominent colored headers, making them easy to scan.


This elegant, classic design features subtle uses of color for section headings, providing a break from traditional black-and-white.


This template uses a strong header and two-column layout, with plenty of space to customize each section.

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Do’s and don’ts for your resume

  • DO include soft skills Intangible assets that define how well you work in solo or team environments are highly valued by employers. Be sure to define these skills in terms of how they impact a retail position when you add them to your resume. For example, instead of using a general term like “customer service,” be more specific and write “Customer complaint resolution.” Other essential soft skills for a retail manager position include “effective communication,” “conflict management” and “retail staff leadership.”
  • DO quantify your achievements Highlight the abilities and skills you’ve used and developed by listing your accomplishments. Quantify your results with statements like “composed budget to cut costs by 22% through analysis of sales and customer satisfaction data,” “increased quarterly sales revenue by 10% each quarter for 2+ years,” “improved customer satisfaction rating by 27% as per regularly conducted customer surveys” and “reduced in-store theft rate by 68% by implementing effective safety and inventory procedures.”
  • DO begin statements with action verbs Describe your achievements using strong action verbs to give them more kick, and give employers the impression that you’re at the center of your accomplishments. For example, don’t say you “were tasked with” a certain responsibility; instead, say you “slashed costs,” “boosted sales,” “encouraged teamwork,” “managed promotions” or “mobilized funds.”
  • DON’T use a single resume Even if you’re applying to jobs in the same industry, you should prepare different resumes for each job. Tailoring your resume each time will lead you to more relevant job-specific skills and phrases, increasing your chances of passing a human or applicant tracking system (ATS) scan. For example, a retail manager job in an electronics store requires more emphasis on skills like “tech savvy” and “troubleshooting computer software.”
  • DON’T write an over-long resume Employers usually take scant seconds to scan a resume — the longer your document, the greater the chance that something important is missed, resulting in a resume in the recycle bin. Stick to information in your resume that directly relates to the open position, and use bullet points and short, concise phrases whenever possible. Your statements should be short and concise and contain only job-specific information. Use bullet points in your work history section to elaborate on your experience in a clutter-free manner.
  • DON’T forget to proofread Retail work requires a high attention to detail — mistakes on your resume gives the opposite impression. Check your final document for typing, spelling and grammatical errors, and also use this final check as an opportunity to review the information you’ve included, and make sure it’s both relevant and accurate.

Retail manager resume FAQ

1. What are some skills that best fit the job role of a retail manager?

Hard skills:Soft Skills:
Operations analysisEffective communication
Inventory planningRelationship building
Vendor managementNegotiation techniques
Sales trainingAdaptability
Recruiting and staffingProblem-solving
Shrink avoidanceCritical thinking
Promotional campaignsTime management
Pricing and discountsAtten to detail
MS OfficeTeamwork
Performance managementIntegrity
Product knowledge
Hard skills:
Operations analysis
Inventory planning
Vendor management
Sales training
Recruiting and staffing
Shrink avoidance
Promotional campaigns
Pricing and discounts
MS Office
Performance management
Product knowledge
Soft Skills:
Effective communication
Relationship building
Negotiation techniques
Critical thinking
Time management
Atten to detail

2. How do you incorporate keywords in your resume?

Recruiters now commonly use application tracking systems (ATS) to filter out candidates based on resume content. To make it past an ATS, identify keywords and phrases from the job description that underline the qualities the employer values most. Then spread these terms across your document in your summary, work history and skills sections, using specific examples to prove you’re proficient with these abilities.

3. How should you format your resume?

For a retail manager role, look to build your resume around the chronological format, which focuses on your work history and how you’ve shown steady career progression. Document up to the last ten years of work experience, aiming to keep your resume at a single page.

4. Should you include references?

It’s more important to feature your top skills and qualifications in your resume than a list of references that an employer can request separately. Use your resume real estate to present a complete picture of who you are as an employee, focusing on filling out your skills and work history sections.

5. How should you craft your resume if you’re looking to take the next step forward in your career?

  • Note examples of where your store met company targets regularly and consistently under your watch..
  • Show instances of where you’ve worked alongside other departments such as Sales, Marketing, Operations and Research to successfully develop and implement improved company processes and guidelines.
  • Look to gain experience with more responsibilities, as well as training in areas such as project management and business administration.