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Featured resume example: retail sales associate

RetailSales SomeEXP Combo 1 2


Address: City, State, Zip Code
Phone: 000-000-0000
E-Mail: email@email.com


Results-driven retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.


Retail Sales Lead / Coach – Company Name, City, State / 04.2018 – Current
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Assisted customers with locating and choosing merchandise in any store department.
Retail Sales Associate
Company Name, City, State / 04.2015 – 01.2018
  • Increased product appeal and customer experience by interacting directly with 50 customers per day.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Cashier / Macy’s – Company Name, City, State / 03.2012 – 06.2014
  • Reconciled cash drawer at start and end of each shift, accounting for errors and


  • Skilled in solving complicated issues and making proactive operational changes.
  • Driven to maintain service standards by supporting staff in effective handling of service issues and customer communications.
  • Inventory management and merchandising experience.
Key Skills
  • Staff management
  • Operations management
  • Employee performance evaluations
  • Issue resolution
  • Marketing strategy
  • Strategic Selling

Top 4 characteristics of a best-in-class retail sales associate resume

  1. Summary In your summary statement, provide a brief rundown of your top skills, work history and achievements as a product of your abilities. Tailor this statement to the job at hand, and in a few sentences, describe what you can bring to the position. For example: “Enthusiastic and experienced Sales Associate specializing in the sale of home improvement items.”
  2. Skills Since a retail sales associate is often the first point of contact between a potential customer and company, employers value rapport-building skills. List specific sales and interpersonal skills such as strong persuasion skills, product knowledge and understanding customer demands. Also mention qualities that speak well of your flexibility, and abilities in areas such as team building and training interns/new employees.
  3. Work history Look to feature experiences you’ve had dealing with customers and increasing company revenue. Focus on quantifiable work-related accomplishments such as “exceeded monthly sales quotas by consistently using effective sales techniques” or “increased product sales by 20% after becoming product ambassador.”
  4. Education Include your highest qualifications, along with the school/college name and location. Include any additional courses or certifications that relate to the retail industry, as well as any fluency in foreign languages.

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This design places the focus on your summary statement, while the streamlined layout allows for easy customization, depending on if you want to stress skills or experience.

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Do’s and don’ts for your resume

  • DO include soft skills Much of what makes a good retail sales associate depends on intangible abilities, such as collaboration, building rapport with colleagues and customers, and having a good attention to detail. Feature skills in this vein, including qualities such as punctuality and flexibility.
  • DO quantify your achievements Employers are less interested in your work history than they are in the abilities you’ve used and developed. Quantify your value by using phrases like “interacted with more than 50 customers per day on a regular basis” and “improved customer conversion by 15% when selling a specific brand.” You can also include phrases like “lowered theft by up to 40% by watching customers and reporting to the security team.”
  • DO use strong action verbs Describe your work history and achievements with strong action verbs like “accomplished,” “increased” and “completed.” This reinforces your image as a confident, competent employee.
  • DON’T add unnecessary, irrelevant information On average, employers only spend a few seconds going through each resume, so irrelevant information (such as listing work tasks unrelated to a sales associate job) increases the risk of important details being overlooked. Keep your sentences short and concise. For example, write “Demonstrated product knowledge as well as polite and friendly customer service” rather than “I am an experienced retail associate with in-depth product knowledge and experience in handling customers with my polite and friendly manner.”
  • DON’T use the same resume for all job applications When applying to different jobs in the same industry, prepare different versions of your resume for each job. Tailoring your document for specific jobs can better address what employers are looking for, and allows you to present the best skills and experiences to fit their needs. For example, a phrase like “resolved customer queries about technical specifications” fits an electronic equipment retail role, while “maintained stock inventory database and product fulfillment” better fits a consumer goods position. Our resume builder is the perfect tool for customizing your resume for each application.
  • DON’T forget to proof-read your resume Demonstrate your professionalism and attention to detail with a mistake-free resume. Check your document for typos as well as grammatical and spelling errors. Run a spell-check and proofread carefully, while also reviewing your facts and details and making sure everything is accurate, and properly tailored for the specific employer.

Retail sales associate resume FAQ

1. What are the skills you should emphasize for this specific job?

Consider integrating a combination of soft and technical skills, including:

Hard skills:Soft Skills:
Knowledge of sales techniquesPersuasiveness
Upselling productsEnthusiasm
Product knowledgeFriendliness
Inventory processingPoliteness
POS experiencePunctuality
Basic math skillsFlexibility
Microsoft OfficeInitiation
Store service knowledgeVerbal and written communication skills
Team player
Ability to think on your feet
Listening skills
Hard skills:
Knowledge of sales techniques
Upselling products
Product knowledge
Inventory processing
POS experience
Basic math skills
Microsoft Office
Store service knowledge
Soft Skills:
Verbal and written communication
Team player
Ability to think on your feet
Listening skills

2. Should you include references in your resume?

Unless the employer says otherwise, there’s no need to include reference information in your resume. Instead, focus on your top abilities, qualifications, and achievements. Most resumes should stick to a one-page layout; make full use of that space by focusing on your best qualifications.

3. How should you incorporate keywords into your resume?

Employers use application tracking systems (ATS) to scan resumes and filter out candidates. To optimize your resume for ATS, include relevant keywords and phrases which are specific to the job. To get these keywords, go through the job description and choose qualities and skills which the employer is looking for that match your own, such as “product knowledge,” “customer service” and “up-selling goods.”

4. How should you format your resume?

A retail associate job is an entry-level position. Use a functional resume format which highlights your skills, allowing you to showcase relevant abilities which are specific to the job. You can also use a combination resume which features a mix of skills and work history, if you have a few years of relevant experiences you can feature.

For more information about formatting your resume, visit our resume format page.

5. How should you craft your resume if you’re looking to take the next step forward in your career?

  • Gain a full knowledge of products and specifications and be an effective resource in answering customer queries and questions.
  • Gain experience at cross-selling products and contributing to other initiatives that increase company revenue.
  • Be proactive at your job, e.g., taking the initiative at stocking shelves and keeping the sales floor clean, or aiming  at consistently fulfilling monthly sales quotas
  • Target achieving goals like “employee of the month” and other recognitions that show you have the aptitude to take on more responsibilities, or a higher-level position.