Most people focus on creating the perfect resume to land their dream job, but a cover letter is important too. When you’re applying to be a customer service assistant, the cover letter shows your potential employer that you have what it takes to meet customer needs. You need to make your cover letter specific to the job listed and let your personality show. Use this free customer service assistant cover letter sample to gain a better understanding of the process.
What to Include in a Customer Service Assistant Cover Letter
As seen in this free customer service assistant cover letter sample, you should always start off your cover letter by greeting the hiring manager or the company doing the hiring. Mention specific skills you have that translate well into a customer service position. Be sure to include recent work experience that qualifies you for the position, and always thank the person for considering your application and for taking the time to read your cover letter.
Industry Specific Skills to Include
You should always tailor your cover letter to the specific job description and your own qualifications. Look to the free customer service assistant cover letter sample for guidance, and here are more examples of skills a customer service assistant should have.
• Customer service: Your ability to work with customers to handle all of their needs is an imperative part of being a customer service assistant.
• Listening: A big part of your job will be listening to customers and discerning what they want or need.
• Problem-solving: Sometimes problems arise with computer systems, customer orders, or other daily tasks, and you have to be able to problem solve.
• Communication: You need to be able to speak to customers on the phone, in person, and via mail or email when working as a customer service assistant.