Most people focus on creating the perfect resume to land their dream job, but a cover letter is important too. When you’re applying to be a customer service assistant, the cover letter shows your potential employer that you have what it takes to meet customer needs. You need to make your cover letter specific to the job listed and let your personality show. Use this free customer service assistant cover letter sample to gain a better understanding of the process.
Dear Mr. Latimer,
I have always been a people person. From a young age I wanted to operate lemonade stands, bake sales, or other ways to make money and help match people with what they wanted. I think my drive and experience makes me a good fit for the customer service assistant position you have available at Shoes and More.
For the past three years I have worked as a cashier and part of the customer support team at our local grocery story. I handle money every day as well as customer concerns, complaints and questions.
When a customer can’t find what they’re looking for or wants more information on a specific product, I always do everything I can to help. I am a fast learner and have excellent communication skills.
Between my level head in stressful situations and my experience on the job, I think I’m the perfect fit for the customer service assistant position at Shoes and More. Thank you for considering my application and I look forward to meeting with you in an interview.
What to Include in a Customer Service Assistant Cover Letter
As seen in this free customer service assistant cover letter sample, you should always start off your cover letter by greeting the hiring manager or the company doing the hiring. Mention specific skills you have that translate well into a customer service position. Be sure to include recent work experience that qualifies you for the position, and always thank the person for considering your application and for taking the time to read your cover letter.
Industry Specific Skills to Include
You should always tailor your cover letter to the specific job description and your own qualifications. Look to the free customer service assistant cover letter sample for guidance, and here are more examples of skills a customer service assistant should have.
• Customer service: Your ability to work with customers to handle all of their needs is an imperative part of being a customer service assistant.
• Listening: A big part of your job will be listening to customers and discerning what they want or need.
• Problem-solving: Sometimes problems arise with computer systems, customer orders, or other daily tasks, and you have to be able to problem solve.
• Communication: You need to be able to speak to customers on the phone, in person, and via mail or email when working as a customer service assistant.