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Customer Service Officer Cover Letter Example + Tips

Cover letters are important elements for ensuring that your job application is read thoroughly. These letters give you an opportunity to expand on the experience in your resume in a personal way, so that prospective employers get a better feel for who you really are and how you can help them. Using a free customer service officer cover letter sample like this is a smart way of making sure all your bases are covered. Use it and the additional tips to modify it so that you have the perfect cover letter for each job you apply to.

Dear Ms. Tyson,

I’m writing in response to the job opening you had posted in last Sunday’s paper for a customer service officer at REI. As an avid hiker and mountain climber, in addition to having worked in customer service for the last 5 years, I feel I would be perfect for this position.

I love working in customer service, being able to help people get what they want and need; seeing them leave with a smile makes me happy as well. One of the things I have not always enjoyed in the past is working for companies that are more interested in short-term sales goals rather than in long-term repeat business.

REI is well known for being responsive to their customers, with one of the most open return policies in the business. With my knowledge of adventure equipment and clothing, I’m sure I would be a great asset to for directing customers to the best tools for the experience they are looking for.

I look forward to meeting with you and finding out more about how I can become a valuable member of your team. Thank you so much for your time.

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What to Include in a Customer Service Officer Cover Letter

Using this free customer service officer cover letter sample as a guide, you can further augment your resume by adding in more personal experience as it fits the position. Let prospective employees see more of your personality. Remember, they have to work with you, so they want to see that you are a good personal fit with their team.

Industry Specific Skills to Include

Cover letters should always cater to the specific job for which you are applying. As such, it’s a good idea to augment this free customer service officer cover letter sample with skills that are important to this type of position.

● Communication: It’s extremely important for a customer service officer to communicate clearly within the company as well as to clients so that policies are understood.
● Interpersonal Skills: Customers need to feel valued and heard, so listening well with a clear desire to help is key.
● Problem-Solving: Customer service personnel often need to solve problems in such a way that both the company and the client are happy.
● Patience: Solving problems isn’t always easy and sometimes customers can be very upset, so being able to deal with the situation with patience is paramount.


Cover Letter Examples by Industry

Taking the first step toward writing a cover letter can be scary, especially if you’re unsure about what to focus on for a particular line of work. Browse our collection of industry-specific cover letter samples and learn about what to zero in on your cover letter!