Top Customer Service CV Examples

Nilda Melissa Diaz, CPRW
By Nilda Melissa Diaz, CPRW, Career Advice ExpertRated 4.5/5 Stars
Last Updated: September 15, 2023
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Your product knowledge, interpersonal skills and software skills keep customers satisfied. The customer service field has a plethora of roles for different industries, like retail, hospitality and IT help desk. 

Write a resume that can beat the competition and obtain a great customer service job. We’re here to help you build the perfect resume or CV, and create an effective cover letter to accompany it. Plus, we offer some great resume examples, CV examples and cover letter examples to get you started.

CV examples for top customer service jobs

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Customer service CV FAQ

1. What are some common skills required for customer service jobs?

Hiring managers and recruiters for customer service jobs look for applicants who have a mix of soft and hard skills, specifically: 

  • Product knowledge
  • Conflict resolution
  • Relationship building
  • ZenDesk
  • Microsoft Office
  • LiveAgent
  • Active listening 
  • Excellent written and verbal communication
  • Negotiation
  • Persuasive speaking skills
  • CRM Systems
  • Retail knowledge
  • Microsoft Excel

2. What qualifications and certifications do employers look for in this industry?

Employers seek at least a high school diploma to start a career in customer service. Qualifications vary according to the industry and your role. Those in the industry will continue to receive training to improve their skills and offer the best service possible. 

You can seek certification related to the industry where you’ll provide services, like a HelpDesk  Professional Certification or a Certified Professional Collector. There are certifications dedicated to customer service. For example, Direct Contact Service Professional, for employees dedicated to customer service, or the Certified Customer Service Professional  for those candidates who want to venture into management.

3. What is the salary potential for a customer service professional?

According to the Bureau of Labor Statistics (BLS), the media pay in customer service is $36,920. These are average salaries for similar occupations:

  • Financial clerks: $44,760 per year
  • Computer Support Specialists: $57,910 per year
  • Information clerks: $37,450 per year
  • Retail sales workers: $29,180 per year
  • Manufacturing Sales Representative: $62,890 per year.

4. What does the career progression for a customer service professional look like?

The Bureau of Labor Statistics projects a 4% decrease in customer service employment. Even so, there’s an expected 389,400 of job openings each year until 2031.

5. What's the ideal format for a customer service CV?

CVs have an open format. Unlike the resume formats, functional, combination and chronological, which follow a particular order according to your years of experience, you can choose the CV order according to your strongest qualifications, industry or job requirements. Find a polished, professional CV template, pay close attention to your grammar, action verbs and keywords to create your perfect CV.

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Top Customer Service CV Examples

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