Bank Branch Manager CV Guide + Tips + Example

Kellie Hanna, CPRW
By Kellie Hanna, CPRW, Career Advice Expert
Last Updated: June 22, 2023

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So, you’re in the market for a job as a bank branch manager. A well-crafted CV is the place to start! Our guide to creating a great bank branch manager CV will help you make the most of your customer service, leadership skills and your ability to handle business operations, so you can get the job.

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Bank branch manager CV sample (text version)

Jeremy Tide

Philadelphia, PA 19111

Summary Statement

Professional bank branch manager with over 10 years of experience. Proficient in all aspects of bank management and operation, including account management, customer service, staff coordination and product sales. Prior experience provided the opportunity to supervise account growth where savings and CD accounts establishment increased by over 20%. Exemplary customer service skills and thorough knowledge of the banking industry. Dedicated to effective and innovative management techniques to ensure the success of the branch.

Core Qualification

  • Staff evaluations
  • Financial analysis
  • Business operations
  • Risk mitigation strategies
  • Banking products and services
  • Xero proficiency
  • Analytical skills
  • Customer service


  • Temple University Philadelphia, PA
    Master of Science Finance
    Financial Analysis and Quantitative Risk Management
  • Temple University Philadelphia, Pennsylvania
    Bachelor of Science Financial Management

Work Experience

November 2019 – Current
Citizens Bank – Philadelphia, PA
Bank Branch Manager

  • Lead staff of over 20 personnel by implementing training, engaging in proactive problem solving and ensuring company compliance.
  • Supervise staff in operations such as account management, customer service, financial operations and other bank functions.
  • Monitor all balances and deposits to ensure that all money in the bank is accounted for and the proper procedures are followed at all times.

September 2016 – October 2019
M&T Bank – Philadelphia, PA
Customer Accounts Supervisor

  • Worked directly with an average of 150 customers per week to oversee account management and troubleshoot any problems that occurred.
  • Opened 250 new various types of accounts for customers, including checking, savings, business, and CD accounts.
  • Partnered with customers individually to help them get the most out of their accounts and understand the features offered.

June 2012 – August 2016
Santander Bank Us – Philadelphia, PA
Banking Associate

  • Worked at bank front counter to assist customers with various banking needs, including deposits, withdrawals, and balance checks.
  • Adhered to all company standards to ensure that customers received optimal care and service while banking at our branch.
  • Followed guidelines for detecting and reporting fraudulent transactions, including theft and identity impersonation, reducing fraud cases by 50%.

Professional Affiliations and Memberships

  • American Banker Association (ABA) – (2019)
  • American Association for Investment and Financial Management (AAIFM) – (2018)

Certifications and Licenses

  • Commercial Banking & Credit Analyst certification (CBCA) – (2022)
  • CBM Certified Branch Manager – (2019)

Profession Relevant Skills

  • Excellent critical thinking capacity and application.
  • Adept at performing under pressure or on tight deadlines.
  • Solid knowledge of credit and financing policies and procedures.
  • Proficient with state and federal banking regulations
  • Strong work ethic and drive to perform.
  • Skilled in both written and spoken communication.
  • Able to work alone or among a larger group.


  • English
    Bilingual or Proficient (C2)
  • Spanish
    Upper intermediate (B2)

Hobbies and Interests

When I am not at work, I enjoy a range of hobbies. For example, I enjoy tabletop games and role-playing games that allow me to explore my creative side. I also regularly volunteer to lead local Mathlete competitions for high school students who are interested in competitive arithmetic. This allows me to give back to my community and utilize my familiarity with statistics.

5 essentials of a top bank branch manager CV

  1. Contact details

    Without contact information, hiring managers cannot get in touch with you to ask you for an interview. At the top of your CV, include your full name, city, state and ZIP code, followed by your phone number and professional email address. If you have a LinkedIn profile and professional website, add those as well.

  2. Personal statement

    A personal statement, also called a professional summary, is your chance to shine.  This is where you introduce yourself to the hiring manager and pitch your best technical and soft skills and relevant work experience. A bank branch manager CV personal statement should include one or two of your most notable professional accomplishments to grab the hiring manager’s attention.

  3. Skills

    Hiring managers want to know if your skills match their needs. Show them you have what it takes by creating a separate section and using bullet points to display your top hard and soft skills — from investment management to business operations and administration — as shown on our bank branch manager CV sample. If you are applying for your first job, include transferable skills, which are soft skills, such as communication, that you can use in any job.

  4. Work history

    Your CV must have a detailed employment history section, even if you don’t have work experience as a bank branch manager. List current and previous employers in reverse-chronological order and provide company names, locations and the dates you worked for each. Add three bullet points of measurable achievements for every job you list. If you don’t have work experience in the field or if this is your first job application, mention extracurricular activities, volunteer experience, community service, professional and personal projects — anything that shows you have relevant work experience.

  5. Education

    Add all the educational institutions you’ve attended after high school to your bank branch manager CV. Use bullet points for each school and display its name and the year you graduated, unless it was more than 10 years ago. List your high school information and any post-high school classes taken if you did not attend college.

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Do’s and don’ts for building a bank branch manager CV

  • Use measurable achievements to describe your bank branch management skills and experience.
  • Use action words to make an impact on your bank branch manager CV.
  • Tailor your CV to your target bank branch manager job.
  • Use keywords from the job description throughout your bank branch manager CV.
  • Format your bank branch manager CV so that it is easy to read by ATS software and human eyes.
  • Lie about your bank branch management experience and skills.
  • Boast about your “incomparable” bank branch management abilities.
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience not pertaining to bank branch management. 
  • Forget to proofread. A bank branch manager CV with errors is unprofessional.

Top 4 tips for acing a bank branch manager interview

  1. Learn about the company before your interview.

    Learning about a company’s history, goals, values and people before the interview is important. It shows genuine interest, dedication and commitment — traits that hiring managers look for in top job candidates. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect on arrival so that you can feel confident.

  2. Practice!

    A little practice now will go a long way during your interview. To practice for your interview, start by reviewing the most common interview questions, such as: 

    Ask a friend to interview you so you can get comfortable with the questions and imprint the answers in your mind. Ask them for feedback on your performance and answers, and write down their suggestions that resonate with you. You’ll feel confident and ready when it’s time for the real thing.

  3. Ask questions.

    Your interviewer will ask if you have any questions at the end of your session. You should always have at least three questions ready to ask; job candidates who don’t ask questions are not as likely to get hired because hiring managers assume they aren’t interested in the role or won’t put much thought into it. 

    Some questions you might ask for a bank branch manager job are: 

    • What do you expect from someone in this position during the first 30 days?
    • What is your management style?
    • What do you like most about working here?
  4. Have references ready.

    Having professional references ready before your interview will prepare you in case the hiring manager decides to move forward. Create a list of two former colleagues and a former manager willing to speak to your abilities to perform the bank branch manager job and who you know will give you a stellar review. Even better if they write a letter of recommendation for you.

    If you are applying for your first full-time job and don’t have former colleagues or a manager for reference, it’s acceptable to get contacts from a former instructor, volunteer coordinator, internship manager, classmate, or community leader who will provide a positive review about your ability to perform the job.

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