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James Dole
1300 Lane Street, City, CA 00000 Cell: 000-000-0000 Email: email@email.com


Professional Summary
Results-driven professional with highly developed customer service skills and experience in higher education. Facilitated university programs related to admissions, enrollment, orientation, and general student support. Foster positive, productive relations with all colleagues and managers. Excellent computer (90-wpm typing), organizational, and administrative skills; effectively manage various concurrent projects. Adapt readily to new challenges and circumstances. Experienced and confident public speaker based on English teaching background. Currently pursuing a Master’s degree in Global and International Education.


Work Experience
Recruiter, RAJE, 12/2013 ­ present, Philadelphia, PA Contact and engage young adults in “Russian American Jewish Experience,” a free trip to Israel with accompanying classes. Overcome skepticism among prospects by accurately conveying value and legitimacy of program. Perform against productivity goals for number of prospects contacted and signed up. Make frequent use of social media (Facebook) to contact potential program participants. Fine Jewelry Associate, JCPenney, 9/2013 ­ 5/2014, North Wales, PA Managed sales floor, promoting jewelry and care plans to customers. Refined customer service skills by actively engaging with patrons and answering all questions. Maintained clean and safe work environment at all points. Ensured all loss prevention steps were taken. Teacher of English as a Foreign Language, Presto Language School, 9/2012 ­ 6/2013, Prague, Czech Republic Conducted English lessons for adult students of all levels at Prague Airport. Co-taught year-long intensive English course for recent high school graduates preparing for university or career opportunities. Gained strong public speaking skills and organizational skills. Built positive relationships with all students. Sales Associate, Gymboree, 7/2010 ­ 7/2012, Langhorne PA/North Wales, PA Developed excellent customer service skills while providing solutions to all patron needs. Ensured attainment of sales goals. Managed daily store open, close, and cash register operations. Intern, Office of International Affairs, Arcadia University, 9/2011 ­ 5/2012, Glenside, PA Gained strong administrative experience in a higher education environment. Helped improve study abroad experience for students by assisting creation of mentorship program that paired past participants with enrollees to offer invaluable advice. Facilitated various office tasks including creation of Excel spreadsheets, Word documents, and PowerPoint presentations. Intern, English Language Institute, Arcadia University, 1/2012 ­ 5/2012, Glenside, PA Provided English tutoring to an international student from Ukraine. Administrative role performing various tasks in main office. Commuter Assistant, Office of Student Affairs, Arcadia University, 8/2011 ­ 5/2012, Glenside, PA Provided key guidance and support to school’s large commuter student population. Liaised between students and professional staff. Answered questions and addressed student needs while working in commuter lounge.


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