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Assistant Manager Resume Sample

Assistant Manager Resume Sample

Andrew Scott

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com

Summary

Exceptional customer service Assistant Manager focused on employee development. Track record of success in insurance industry with background in employee training and development. Committed to providing excellent customer service and making operational and procedural improvements.

Highlights

Team management
Customer satisfaction
Talent development
Skilled multi-tasker
Conflict resolution techniques

Mentoring and training
Scheduling
Client relations specialist
Project management
Delegation

Accomplishments

Played an instrumental role in increasing customer satisfaction ratings index from 81% to 89% within two years as Assistant Manager of Customer Service.
Improved customer retention in 2013 by 15% from previous five years.
Reduced staff turnover by 18% in one year by implementing several well-received team and morale-building programs.

Experience

June 2010 to Current
Municipal Insurance New Cityland, CA
Assistant Manager of Customer Service

Monitor the daily activities of 250 customer support professionals.
Provide a high level of product and leadership support to representatives and clients.
Address negative customer feedback immediately.
Generate and distribute daily reports and payment acknowledgments to appropriate personnel.
Consistently improve service quality and increase sales by developing strong knowledge of company’s products and services and training associates to do the same.

January 2004 to May 2010
Municipal Insurance New Cityland, CA
Customer Service Representative

Exceeded per hour call quota by 10%.
Suggested improvements to scripts that eliminated unnecessary verbiage and reduced call times.
Began to train new representatives after only six months of employment.

Education

2003 University of South Carolina Columbia, SC
Bachelor of Science Psychology

Top 10% of class

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