Resume Templates: Customer Management Specialist

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KATHERINE ADAMS
SUMMARY


1235 Blue Street, Los Angeles, CA 99999 | H: (333) 333-3333 | example-email@email.com


Customer-oriented accounts management specialist with over 26 years of experience in building relationships, cultivating partnerships, retaining top accounts, and growing profit channels. Leadership professional with expertise on expanding network connections, persuasively introducing products, territory development, operations management, global solutions, and revealing customer needs to deliver solutions. A tactical sales manager and team builder seeking to leverage background into a senior account representative role with a progressive organization.


HIGHLIGHTS
Demand forecasting Upselling and consultative selling Strong deal closer Consultative sales techniques Contract negotiation Sales strategies Hunter/farmer tactics Salesforce Customer resolutions


ACCOMPLISHMENTS
Won quarterly platinum award for meeting team goals. Earned monthly account manager of the month award in sales. Received Publix Corporate yearly award for delivering best new store marketing plan. Recognized at FNAME conference as most outstanding sales representative by a City Furniture executive.


EXPERIENCE
06/1987 to 06/2012 National/Major Account Manager Naples Daily News Naples , FL Managed a $4.7M portfolio of 47 national and major accounts. Increased monthly sales by 37%, creating strategies to develop and expand existing customer sales. Ranked as a top performer, averaging 25% above sales quota each month. Drove business marketing initiatives to over 999 monthly ads, increasing revenue by 35%. Sold the largest digital sales in all of Scripps markets. Ranked in top 10% of sales representatives out of 400 in southwestern Florida. Supervised 5 account managers, training staff on best practices, sales strategies and SOPs. Networked with Chamber of Commerce members to invoke sales opportunities and expand base clientèle. Strengthened customer loyalty, negotiating contracts and payments, preparing sales contracts/order forms, and determining proposal and bid costs/pricing.


EDUCATION
Associate of Arts: Sales and Marketing Edison Ft. Myers, FL


1235 Street, Los Angeles, CA 99999 | H: (333) 333-3333 | example-email@email.com Summary Client-centric, multifaceted customer service professional with extensive experience in achieving exemplary levels of client service and satisfaction within the bar and restaurant industry. Customer service, team and goal orientation enhanced by a sense of urgency. Strong organizational and followthrough skills with an emphasis on details. Bring an uncompromising approach to client satisfaction. Excellent communication skills, with a natural ability to build strong, trusting relationships with clients at all levels. Superior troubleshooting, problem solving and conflict resolution attributes; exceptional focus and follow through abilities with a record of increasing efficiency and productivity. Tactful team player who thrives within client-conscious environments. Highlights Food and Beverage Service Deadline Attainment POS System Knowledge Task Management Wine Bar Operations Experience Barista / Runner 06/2014 JC Bean Coffees House Dana Point, CA Provided friendly and attentive service, while working to optimize levels of customer satisfaction. Drive attainment of specified business goals. Set-up the front and back patios areas for opening shift. Waitress 10/2013 Ichibiri Japanese Restaurant San Juan Capistrano, CA Delivered exceptional service by greeting customers in a professional, timely, friendly manner. Suggested additional items to customers to increase restaurant sales. Served food courses and alcohol beverages to guests. Maintained quick response to guest needs. Waitress / Busser 09/2011 to 07/2014 Thai Dara Restaurant Dana Point, CA Coordinated all aspects of food and beverage service functions for busy restaurant, with responsibility for maintaining exemplary standards of customer service. Communicated with customers to ascertain requirements and ensure satisfaction and repeat business. Dealt with problems and complaints, and liaised with senior management regarding ongoing operations. Waitress / Busser 06/2000 to 09/2011 Best Thai Cuisine Riverside, CA Consistently demonstrated enthusiasm and knowledge about restaurant’s menu in executing food and beverage service functions. Office Assistant / Accounts Specialist 01/2000 to 12/2007 Mission Building Services and Maintenances, Inc Riverside, CA Fulfilled multiple functions, including answering phones, filing, maintaining adequate levels of office supplies, and entering expenses. Managed accounts receivable and accounts payable. Cash Handling Team Player Food Handling Certified Customer Satisfaction Client Relations

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