Efficient Hospital Switchboard Operator who is able to remain calm in even the most difficult situations. Adept at patching through emergency calls, accurately distributing messages and making sure that nurses on the floor get their calls. Specializes in manual or Internet-based switchboard systems.
Exceptionally strong customer service skills
Very strong understanding of computer-based systems
Able to work well under pressure or duress
Rarely takes an unscheduled day off
Understands the importance of accurate communication in a hospital
Coordinates well with other members of a team
June 2010 to February 2015 Granite Street Hospital – New Parkland, CA Hospital Switchboard Operator
Answered incoming calls and distributed calls based on strict hospital policies.
Assisted in taking all incoming mail and other correspondence and getting it to the right parties.
Utilized the hospital paging system to make sure that doctors and nurses got their calls.
April 2004 to June 2010 West Wing Hospital – New Parkland, CA Hospital Switchboard Operator
Worked as part of a team that handled all incoming emergency calls and distributed them to the right people.
Monitored incoming email messages and sent the non-spam messages to their proper recipients.
Assisted the pharmacy manager in placing orders with manufacturers when needed.
June 1997 to April 2004 Parker Hospital – New Parkland, CA Hospital Switchboard Operator
Worked closely with each nursing station to make sure that calls that were patched through were answered.
Assisted family members in determining which rooms their loved ones were in and getting calls put through.
1997 Henry High School, New Parkland, CA Hospital Switchboard Operator