James Blue 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Thorough Lowes Customer Service Associate who is able to utilize company policies to solve customer issues. Adept at engaging customers in constructive discussion, maintaining an accurate returns log and working with departmental managers to solve customer problems. Specializes in returns and customer issues.
Extremely strong understanding of all Lowes customer service policies
Works with customers to solve problems
Able to smoothly execute the returns process
Willing to bring in departmental managers to solve a customer issue
Can work any shift on any day
Excellent inventory management experience
August 2011 to February 2015 Lowes Location #125 – New Parkland, CA Lowes Customer Service Associate
Greeted customers as they entered the store and attempted to handle any customer issues.
Maintained an accurate returns log that was submitted to management each day.
Part of a small team that enjoyed hosting customer events for home remodeling procedures.
July 2005 to August 2011 Lowes Location #122 – New Parkland, CA Lowes Customer Service Associate
Responsible for handling all returns from contractor clients.
Enjoyed helping to set up special holiday displays throughout the year.
Consistently rated at the top of the store for customer satisfaction.
June 1997 to July 2005 Lowes Location #121 – New Parkland, CA Lowes Customer Service Associate
Often worked the customer information kiosk located at the front of the store.
Collaborated with other service associates to do returns inventory at the end of each day.
1997 Train High School, New Parkland, CA High School Diploma