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Featured Resume Example: Sales Associate
Name: KELLY REID
Address: City, State, Zip Code
Dependable Server with experience providing efficient, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management.
- Cash handling expert
- Point of sale knowledge
- Customer service
- Item promotion
- Sales knowledge
- Communication skills
- Successful at building relationships with customers to increase likelihood of repeat business.
- Proven history of excellent customer service and conflict resolution skills.
- Skilled at increasing sales of specials and beverages with excellent salesmanship.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Memorized restaurant wine stock and appropriate entree pairings, driving daily wine sales averaging $1500.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Educated customers on promotions to enhance sales.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Biaggi’s – Server
Company Name,City,State + 08/2019 – Current
Fresh Thyme Farmers Market – Cashier
Company Name,City,State+ 09/2018 – 07/2019
Company Name,City,State 06/2018
High School Diploma
Top 4 Characteristics of a Best-in-Class Sales Associate Resume
- Summary Give a brief overview about your capabilities and the impact of your skills. First, go through the job description, and note what recruiters are looking for (e.g., expertise in customer relationship management). Then select two to three professional high points which demonstrate the skills that match those requirements. For example: “Goal-oriented sales associate with 6 years of work experience in customer relationship management. Introduced cost-savings measures that saved a company $56,000 last quarter.”
- Skills Sales Associate responsibilities include inventory management and sales monitoring, so include technical skills that address these areas, such as cash management, monitoring inventory and product promotions. Don’t forget to also include intangible (or “soft”) skills that also play a key role, such as client negotiations, conflict resolution, people skills and the ability to stay calm in high-pressure situations.
- Work history Describe your prior professional experience in terms of how you’ve made a positive impact with previous companies. Remember to back up these accomplishments with quantifiable metrics which help recruiters more detail about your effectiveness. For example: “Introduced measures to improve transport efficiency and inventory storage to save the company 50 man hours and reduce stock loss by 2%.”
- Education While no specific educational requirements are necessary for sales associates, list any volunteer or extracurricular activities you’ve had that relate to a sales position. Be sure to include any certifications or training you’ve had in sales or customer service (e.g., training as a Certified Professional Sales Person (CPSP)).
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Sales Associate Resume FAQs
1. What are the skills you should emphasize for this specific job?
A Sales Associate requires strong communication skills and excellent business acumen. As these individuals are responsible for managing customer queries and providing customer support, excellent interpersonal abilities are also a must. Here are other major skills that play a crucial part in sales success:
- Cash management
- Inventory management
- Product promotions
- Monitoring and maintaining account transactions
- Excellent product knowledge
- Ability to build fruitful relationships with customers
- Superior customer service, including handling requests and complaints
2. What are some examples of training and certifications that fit this specific resume?
Recruiters value candidates who make the effort to learn new skills or polish up old ones. Here are some examples of training and certifications that could prove beneficial to you as a sales associate:
- Certified Customer Service Professional
- Inventory management training
- Account management training
- Business communication courses
- Customer service and support skills training
- Supply chain management
3. How should you format your resume?
Start by assessing your work experience and skills to understand your strengths. Then go through the job description and get acquainted with the employer’s requirements. Next, select a resume type that best suits your profile. For example, if you are in a mid-level position with decent work experience, opt for a chronological format (which highlights your career details and progression).
However, if you’re looking to switch industries, look into using a combination format, which allows you to display a mix of skills and work experience that match the job. Lastly, a functional format resume is great for entry-level professionals as it places importance on skills rather than lack of work history.
4. How should you craft your resume if you’re looking to take the next step forward in your career?
If you’re looking to make strides in your career, start by consulting job descriptions and postings for more senior positions that you want to aim for. Then look for the “holes” in your experience and training that you should fill in, and add to your resume. For instance, if you’re working as a sales associate looking to move up to sales manager, look into these areas:
- Building solid relationships with old and new clients to increase customer retention rate
- Developing new processes and training programs to improve team performance
- Shouldering more responsibility, such as taking on larger accounts, or training and mentoring colleagues
- Take courses or undergo certification training to master areas such as project management, customer service and other aspects related the new role