Kyle Bailey
918 El Segundo Blvd.
Los Angeles, CA 90011
(619) 555-0812
kbailey@earthlink.com
Customer Service Supervisor
Opened San Jose Airport Customer Service Center facility for Air West and created efficient and effective operations. Trained and supervised 50 customer service agents and ramp personnel. Responsible for daily operations decisions and dealt effectively with all crises. Received recognition for successfully loading planes and preparing them for departure in under 20 minutes, over 90% of the time. Devised successful schedules enabling four planes to be serviced simultaneously. Reduced industrial accidents by 64%.
1990 – 1997 / Air West – San Francisco, CA
Customer Service Agent
Responsibilities included ticket sales, boarding supervision and customer service during a period of phenomenal company growth. Became an expert at problem solving and dealing with customer complaints.
1987 – 1990 / Piedmont Airlines – San Francisco, CA
Customer Service Agent
Worked with staff to create the best connecting flight service available to passengers. Devised schedules enabling four planes to be serviced simultaneously.
B.A., Business Administration, Communications
918 El Segundo Blvd.
Los Angeles, CA 90011
(619) 555-0812
kbailey@earthlink.com
Objective
A challenging and rewarding possition in the airline industry.Experience
1997 – Present / Air West – San Francisco, CACustomer Service Supervisor
Opened San Jose Airport Customer Service Center facility for Air West and created efficient and effective operations. Trained and supervised 50 customer service agents and ramp personnel. Responsible for daily operations decisions and dealt effectively with all crises. Received recognition for successfully loading planes and preparing them for departure in under 20 minutes, over 90% of the time. Devised successful schedules enabling four planes to be serviced simultaneously. Reduced industrial accidents by 64%.
1990 – 1997 / Air West – San Francisco, CA
Customer Service Agent
Responsibilities included ticket sales, boarding supervision and customer service during a period of phenomenal company growth. Became an expert at problem solving and dealing with customer complaints.
1987 – 1990 / Piedmont Airlines – San Francisco, CA
Customer Service Agent
Worked with staff to create the best connecting flight service available to passengers. Devised schedules enabling four planes to be serviced simultaneously.
Education
Biola University, La Mirada CA, 1990B.A., Business Administration, Communications