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Joanie Sutter
1001 East Grand View Road
Surly, MA, 01009
Cell: (555) 987-1234
example-email@example.com
Summary
Client Engagement Manager serves the interests of customers to achieve their goals. Listens to customer requests, implements strategies to achieve stated goals and provides feedback to analyze results. Specializes in remote mobile real-time Live Chat assistance.
Highlights
- Friendly
- Analytical
- Mathematical
- Knowledgeable
- Accommodating
- People person
- Good speaking voice
- Microsoft Office
- Spoken and written communication skills
Work Experience
October 2005 to May 2007 Golden Stay Hotel
– Surly, MA Client Engagement Manager
– Communicated with customers to list their goals, hopes and dreams.
– Supervised team of 11 workers who provided superior customer service.
– Responded to all client requests within a short amount of time.
June 2007 to August 2008 Big Multinational Corporation
– Surly, MA Client Engagement Manager
– Designed plans to fulfill client requests for products, services or functionality.
– Managed team of 10 customer support representatives waiting on-call.
– Provided reports after completion of regular and special projects.
September 2008 to June 2009 Business Consultants of Massachusetts
– Surly, MA Client Engagement Manager
– Collaborated with marketing to develop the best electronic mail communication campaigns.
– Updated Customer Relationship Management database with latest information on products, services and requests.
– Identified benefits of various actions, programs and developments.
Education
2004 Massachusetts Institute of Technology, Surly, MA Bachelors, Business Administration