Abigail Common 123 Fake Street City, State, Zip Code Cell: 000-000-0000 email@email.com
Summary
Pleasant Member Service Representative who understands the importance of maintaining a happy membership base. Adept at solving member issues, utilizing customer service policies to make sure the company retains revenue and handling difficult members. Specializes in auto and collector’s groups.Highlights
- Extensive member service experience in person, on the phone and online
- Very adept at using several different types of computer software
- Excellent negotiation and communication skills
- Works as a valuable member of a team
- Dedicated to maintaining a happy membership base
- Excellent ability to sell memberships as well as maintain them
Work Experience
May 2011 to February 2015 Company Name – City, State Member Service Representative- Responsible for taking incoming member calls and solving member issues.
- Often participated in outgoing calls to help with the annual membership drive.
- Assisted in training new service representatives to make sure that they understood the importance of keeping members.
- Responsible for logging all member issues each day and submitting a report to management.
- Worked as part of a team that was asked to do special membership drives for significant company sponsors.
- Often asked to talk to members who had particularly difficult issues.
- Part of a team that took incoming member calls and logged any member issues that were handled.
Education
2000 Sterling Heights Senior High School, City, State High School DiplomaMore Resume Examples for the Next Step in Your Customer Service Resume Career
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