Whether it’s a membership-based wholesale club or an exclusive neighborhood community, many businesses and organizations require member service representatives. The duties of this position vary depending on the group, but they generally include answering questions, processing paperwork for new members, solving problems, and addressing member concerns. Use your resume to highlight your customer service capabilities and interpersonal skills.
When applying for a member service representative position, be sure to research the job posting carefully. Learn as much as you can about the organization to which you’re applying, and use every opportunity to demonstrate this knowledge throughout your resume. Provide specific examples of your problem-solving and sales skills as this position may sometimes require both.
If you’re not sure where to start, or if you just want to create a resume that stands out, use our member service representative resume templates to get the job you want.
Your Member Service Representative resume is in tip-top shape. Now, create the perfect cover letter to complement and enhance your resume by using our Member Service Representative cover letter sample.
Show Resume TextSummary
Pleasant Member Service Representative who understands the importance of maintaining a happy membership base. Adept at solving member issues, utilizing customer service policies to make sure the company retains revenue and handling difficult members. Specializes in auto and collector’s groups.Highlights
- Extensive member service experience in person, on the phone and online
- Very adept at using several different types of computer software
- Excellent negotiation and communication skills
- Works as a valuable member of a team
- Dedicated to maintaining a happy membership base
- Excellent ability to sell memberships as well as maintain them
Work Experience
May 2011 to February 2015 Northern Auto Club – New Parkland, CA Member Service Representative- Responsible for taking incoming member calls and solving member issues.
- Often participated in outgoing calls to help with the annual membership drive.
- Assisted in training new service representatives to make sure that they understood the importance of keeping members.
- Responsible for logging all member issues each day and submitting a report to management.
- Worked as part of a team that was asked to do special membership drives for significant company sponsors.
- Often asked to talk to members who had particularly difficult issues.
- Part of a team that took incoming member calls and logged any member issues that were handled.