Crew Member Resume Examples & Templates
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An individual crew member plays a vital role in a restaurant team, helping to ensure that operations continue to run smoothly and that all customers have an overall positive experience.
With our expertly crafted crew member resume samples and pro tips, we’ll help you write a resume that showcases your expert teamwork and customer service skills.
Start by editing this sample resume for a crew member job or explore our library of customizable resume templates to find one that matches your unique style.
Crew member resume example (text version)
Ben Stuart
San Diego, CA 92111
555 555 555
(555) 555-5555
example@example.com
Professional Summary
Dependable crew member experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Focused on producing quality food and providing excellent customer service. Proficient in point-of-sales systems. Maintains current California Food Handler Card.
Work History
November 2019 – Current
Powerhaus Wholesome Pizza & Eats – San Diego, CA
LEAD CREW MEMBER
- Discuss daily work requirements with 20 crew members and assigned skills-based tasks to enable the completion of work.
- Cook an average of 35 food orders per shift and maintain proficiency at every station.
- Monitor dining room with up to 100 patrons, perform closing duties including deep cleaning kitchen surfaces, storage and equipment.
September 2015 – October 2019
Powerhaus Wholesome Pizza & Eats – San Diego, CA
CREW MEMBER
- Greeted an average of 300 customers weekly at the counter and took orders, suggesting menu items and add-ons to increase revenue.
- Kept five dining areas cleaned and stocked.
- Helped 10 new crew members get up to speed with protocols and restaurant practices.
June 2013 – August 2015
Round Table Pizza, Inc – San Diego, CA
PART-TIME CREW MEMBER
- Answered inquiries from an average of 50 guests per shift, brought items to tables and fetched drink refills.
- Learned kitchen cook stations and filled in as needed.
- Increased 40% of customer satisfaction by resolving issues.
Skills
- Delivers exceptional customer service
- Commercial deep fryer and slicer operation
- Neat, clean and professional appearance
- Personable and outgoing
- Learns quickly
- Cash handling
- Collaborative team worker
- Reliable and focused
- Comfortable standing for time periods
- Excellent multitasker
Education
June 2022
San Diego State University San Diego
BBA Business Administration
Certifications
ServSafe Certification – (2016)
Important resume sections
Contact details
Add your contact information to the top of your resume so hiring managers can contact you. As our crew member resume sample shows, your contact information must include your full name, city, state, ZIP code, phone number and professional email address. If you have a LinkedIn profile and a professional website, add them last.
Personal statement
A crew member resume summary is a three- to five-sentence statement that tells the hiring manager how long you’ve worked in this type of position, highlights some of your strongest job-relevant skills and includes one or two quantifiable accomplishments to help demonstrate the positive impact you’ve had in past roles. For example:
Highly-motivated and customer-focused restaurant crew member with five years of experience in fast-paced environments. Proven ability to deliver exceptional service, exceeding customer satisfaction targets by 15% in the last quarter. Skilled in upselling and suggestive selling techniques, contributing to a 10% increase in average order value. Adept at multitasking, maintaining cleanliness and carefully adhering to all health and food safety standards.
See our expertly crafted examples for additional crew member resume summary examples. If you are just starting out in your career, it might be more advantageous to write a resume objective for a crew member instead.
Skills
Use bullet points to create a well-balanced skills section. See our crew member sample resume to see how you can format your skills section effectively. Here are some essential skills for a crew member that you could consider including:
- Customer service and satisfaction: Crew members directly influence customer satisfaction through their service and a positive experience can lead to repeat business and word-of-mouth recommendations.
- Communication: Effective communication with customers, team members and managers is key for successful service delivery.
- Safe food preparation: Crew members are often relied upon to assist in preparing food items, assembling orders and ensuring quality standards are met.
Aim to match as many skills from the job description as you can. As our sample crew member resume demonstrates, it’s best to include both hard skills, like payment processing, point-of-sale (POS) systems and inventory management, and soft skills, like communication, teamwork and time management.
Work history
Your resume needs to include a work history section that starts with your most recent position and works backward, providing company names, locations and the dates you worked for them.
Include three to five bullet points highlighting your key strengths and measurable achievements for each job that you list. Here are a few crew member resume bullet points that effectively describe essential duties and responsibilities:
- Maintained a 98% order accuracy rate while serving an average of 60+ customers per shift, ensuring timely delivery while minimizing errors.
- Collaborated effectively with a team of six members to maintain a seamless workflow during peak hours, resulting in a 15% reduction in customer wait times.
- Implemented rigorous food safety protocols, resulting in zero health code violations across 10 consecutive inspections.
Explore our resume examples for crew members to see additional work history section samples.
Education
A resume for a crew member job should also include an education section. Start with your highest degree and work your way backward. Use bullet points to show the name of the school and your graduation year.
There is no specific educational requirement to become a crew member, and the required qualifications can vary depending on the organization. However, having a high school diploma or equivalent can make you a more competitive candidate.
If you did not attend college, list your high school information and any classes or training you’ve had since graduating. See how to list education on a resume for additional tips and examples.
See why MyPerfectResume is a 5-star resume builder
Action words for your resume
Use action words in your resume to help make the descriptions of your past experiences more engaging and compelling for potential employers.
Here are some action words that you could consider using in your crew member resume:
- Greeted
- Assisted
- Served
- Advised
- Engaged
- Communicated
- Resolved
- Suggested
- Increased
- Boosted
- Promoted
- Recommended
- Maximized
- Prepared
- Ensured
- Maintained
- Expedited
- Partnered
- Supported
- Collaborated
- Streamlined
- Optimized
- Organized
Want more inspiration? We have 800+ resume examples to help you write a professional crew member resume.
Best skills for your resume
Review job descriptions and try to match the required skills to the ones that most closely align with your experience.
Your crew member resume skills section can feature skills like:
- Customer service
- Communication
- Teamwork
- Time management
- Food handling and safety
- Order-taking and accuracy
- Cash handling
- Point-of-sale (POS) systems
- Cleaning and sanitation
- Upselling
- Suggestive selling
- Problem-solving
- Adaptability
- Attention to detail
- Willingness to learn
- Reliability
- Punctuality
- Product knowledge
- Employee morale
- Brand image
Our Resume Builder has all the tools you need to create a professional resume in minutes! We’ll help you fill in your template, make edits on the fly, and download and save your finished resume in multiple file formats.
Certifications for your resume
There are several certifications that a crew member can add to their resume to demonstrate their knowledge and expertise in working in a restaurant environment. Here are some examples of certifications that a crew member can consider pursuing:
- ServSafe Food Handler
- State-Specific Food Handler Card
- National Restaurant Association Customer Service Certification
- Certified Professional in Customer Service (CPCS)
- Allergen Awareness Certification
Adding relevant certifications to a resume can help demonstrate the candidate’s commitment to their profession and expertise in specific areas directly related to the work of a crew member.
Pair your resume with a matching cover letter
FAQ
What should you put on a resume for a crew member?
What you include in your resume for a crew member can depend on the position to which you are applying.
At the very least, you should display your contact information, a resume summary that emphasizes your fit for the role, hard and soft skills you possess, descriptions of your past jobs and your education. Ultimately, what you choose to include should be guided by the requirements outlined in the job description.
Matching your skills, experience and accomplishments to the key duties and requirements listed in the job description will help you effectively convey that you are a strong candidate for the role.
We also recommend exploring how long a resume should be for tips and guidance from career advice experts.
What should I include in a resume for a crew member with no experience?
If you don’t have direct experience as a crew member, you can still create a strong resume by focusing on education and training, relevant skills, volunteer experience, extracurricular activities or other work experience.
Mentioning some of these other experiences, competencies and skill sets can help you explain the relevant (and valuable) transferable skills you possess that would translate well into a role as a crew member.
Use a functional resume format to highlight your skills and draw attention away from your lack of experience.
How should a crew member resume be formatted?
There are a few different options that you can choose from when it comes to resume format, depending on your experience and career goals.
If you already have experience, a chronological resume format that focuses on your work history and accomplishments might be best for you.
If you have some experience but not a lot, emphasizing your full array of work experience and key skills in a combination resume format might be a better option.
A functional resume format could be a good idea for a brand new crew member, as this format helps you focus on your relevant skills instead of emphasizing your experience.
Best practices
- Use measurable achievements to describe your crew member skills and experience. For example, “Streamlined front-of-house operations by implementing a new table turnover strategy, reducing average dining time by 10 minutes and increasing seating capacity by 15%.”
- Use action words to make an impact on your crew member resume.
- Tailor your resume to your target crew member job.
- Use keywords from the job description throughout your crew member resume.
- Format your crew member resume so that it is easy to read by ATS software and human eyes.
- Lie about your crew member experience and skills.
- Boast that you’re the “hardest-working crew member ever.” Instead, focus on concrete examples of your experience in customer service, ability to work well with a team and dedication to maintaining a clean, well-organized work environment.
- Include irrelevant personal information, such as your ethnicity and age.
- Add skills and experience that don’t relate to food service.
- Forget to proofread. A crew member resume with errors is unprofessional. Use our ATS Resume Checker to scan for 30+ common errors and improve your resume score.
Interview tips
Research first.
Before a job interview, take the time to learn about the company, including their history, goals, values and people. Here are a few areas you might want to consider researching before your interview:
- Company background: Learn about the restaurant’s history, mission, values, competitors and menu offerings to get a sense of their brand and target audience.
- Online reviews: Look at customer reviews to get an idea of the restaurant’s reputation, common customer feedback and opportunities for improvement.
- News articles or press releases: Search for any recent news about the restaurant to see if there are new initiatives or changes taking place.
Researching these areas will help convey interest, passion and commitment — all traits that can set you apart from the competition.
Practice your answers.
Practice is really important. Be sure to practice for your interview by reviewing the most common interview questions, such as:
- What have you accomplished that shows your initiative and willingness to work?
- What kind of supervisor do you work best for?
- What did you like least about your last job?
Then, prepare for some common behavioral questions, like:
- Tell me about a time you set a goal and achieved it.
- Describe a time when you put your needs aside to help a co-worker or classmate understand a task.
- Tell me about a time when you were forced to think on your feet.
Also, consider some job-specific questions that you might be asked, including:
- Tell me about a time when you dealt with a difficult customer. How did you handle the situation and what was the outcome?
- What does excellent customer service look like to you?
- How would you handle a situation where a customer received the wrong order?
- Describe your experience with upselling. Can you share an example of a time when you successfully upsold an item?
- Can you tell me about a time when you worked as part of a team to achieve a goal? What was your role and how did you contribute?
Write down two or three possible answers for each question, then practice answering them with a friend. Ask your interview partner for feedback so you can improve your approach.
Prepare questions to ask during the interview.
At the end of the interview, you will probably be invited to ask some questions yourself. Always have at least three for each person you speak with during the interview process. Doing so shows that you’re interested and have been paying close attention.
Some questions you might ask for a crew member job are:
- What is a typical day or shift like in the restaurant?
- Can you tell me more about your customer base?
- What are the biggest challenges of this role?
- What kind of training and support is provided for crew members?
- How will success be measured for the person in this role?
- How does the company recognize outstanding performance?
Gather references
Have professional references ready before you enter your interview — you never know if the hiring manager might want to contact them immediately. Ask a former manager and two former colleagues who can talk about your performance and who you know will speak highly about your ability to perform a crew member job.
Cover letter examples for the next step in your food service career
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Crew Member
Jasmine Escalera is a certified career coach and recognized expert in job search strategy. She holds a Ph.D. in neuropharmacology and has spent the past six years supporting professionals in achieving their career goals.
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