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James Blue 123 Fake Street City, State, Zip Code Cell: 000-000-0000 email@email.com
Summary
Thorough Lowes Customer Service Associate who is able to utilize company policies to solve customer issues. Adept at engaging customers in constructive discussion, maintaining an accurate returns log and working with departmental managers to solve customer problems. Specializes in returns and customer issues.Highlights
- Extremely strong understanding of all Lowes customer service policies
- Works with customers to solve problems
- Able to smoothly execute the returns process
- Willing to bring in departmental managers to solve a customer issue
- Can work any shift on any day
- Excellent inventory management experience
Work Experience
August 2011 to February 2015 Lowes Location #125 – City, State Lowes Customer Service Associate- Greeted customers as they entered the store and attempted to handle any customer issues.
- Maintained an accurate returns log that was submitted to management each day.
- Part of a small team that enjoyed hosting customer events for home remodeling procedures.
- Responsible for handling all returns from contractor clients.
- Enjoyed helping to set up special holiday displays throughout the year.
- Consistently rated at the top of the store for customer satisfaction.
- Often worked the customer information kiosk located at the front of the store.
- Collaborated with other service associates to do returns inventory at the end of each day.