Customer Service Executive CV Guide + Tips + Example

Nilda Melissa Diaz By Nilda Melissa Diaz, Career Advice Contributor
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Create an effective customer service executive CV. Showcase your technical and soft skills by using this guide, tips and examples. Use our CV Maker to move forward in your career!

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Customer service executive example (text version)

Evelyn Turner

San Francisco, CA 94105
(555) 555-5555
example@example.com

Summary Statement

Skilled customer service professional with over 10 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.

Core Qualifications

  • Managing operations 
  • Customer account management 
  • Complaint resolution 
  • Report preparation
  • Microsoft Office and CRM 
  • Data entry and technical support 
  • Multiline phone etiquette 
  • Communication and teamwork 

Education

University of California, Berkeley Berkeley, CA
MBA Business Administration

University of California, Berkeley Berkeley, CA
Bachelor of Science Communication
Concentration – Media Studies 
Minor – Marketing 

Work Experience

November 2020 – Current
Ariat – San Francisco, CA
Customer Service Manager

  • Manage a team of 45 customer service associates and set the precedent for established customer service policy. 
  • Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied. 
  • Collaborate with colleagues to determine areas for improvement, review departmental performance and develop ideas for better service to customers. 
  • Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns and implementation of new policies. 

September 2016 – October 2020
SM Holdings  – San Francisco, CA
Customer Service Team Leader

  • Oversaw a team of eight customer service associates and led weekly discussions to facilitate the establishment of the team and individual goals. 
  • Enforced organizational policies for providing customer service and ensured the understanding of changes or modifications in procedures. 
  • Maintained a seamless record of efficient staffing with proactive responses to employee sickness, turnover and unreliable attendance. 
  • Reduced the team turnover rate from 17% to nearly 4% from 2017 to 2020. 

June 2011 – August 2016
Marshalls & HomeGoods – San Francisco, CA
Customer Service Associate

  • Communicated with customers to ensure product understanding, answer questions and facilitate conflict resolution, improving 35% of customer satisfaction. 
  • Helped an average of 100 customers every day with a positive attitude and focus on customer satisfaction. 
  • Maintained a clean and orderly store by continuously organizing displays and proactively addressing areas that needed restructuring. 

Conference Attendance

  • Customer Response Summit, San Francisco, CA – (2022) 
  • CX Customer Service Summit, Virtual (2022) 
  • Next-Generation Customer Experience, Boston, MA – (2022) 
  • San Francisco Customer Service and Marketing Summit – (2021) 

Professional Affiliations and Memberships

  • International Customer Service Association (ICSA) – (2021) 
  • National Customer Service Association (NCSA) – (2019) 
  • North America Customer Service Management Association – (2018) 

Certifications and Licenses

  • Certified Customer Service Professional (CCSP) – (Updated 2021) 
  • Customer Service Certified (CSC) – (2019) 

Profession Relevant Skills

  • Accomplished communicator who understands the value of listening, thoughtful responses and objectivity. 
  • Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company. 
  • Enthusiastic leader with a personable and trustworthy character to motivate fellow colleagues and team members. 
  • Willing to learn about new products and committed to providing product information in a way that is honest, tactful and memorable. 
  • Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures. 

Languages

  • English
    Native or Bilingual
  • Spanish
    Professional Working

Hobbies and Interests

I enjoy participating in the instruction of a lecture series at the University of California, Berkeley, where I discuss the connection between customer service and organizational productivity. I am passionate about classical ballet and poetry. I look forward to baking and spending time with my family. 

5 essentials of a top customer service executive CV

  1. Contact details

    Let’s start with the basics: your contact details. Include your full name, city, state and ZIP code. Add your phone number and email address. Finally, include your professional website, portfolio, LinkedIn profile or any other professional networking profile. Only include your professional profiles relevant to the role, no side hustles.

  2. Personal statement

    The personal statement section is your introduction to the hiring manager. Also called the professional summary, it consists of five or fewer sentences where you introduce yourself by presenting your strongest skills, best professional accomplishments and years of experience. Always tailor it to the job description to grab the hiring manager’s attention.

  3. Skills

    Skills show what you bring to the table and how you work with others. Create a skills section that catches the recruiter’s attention by including keywords from the customer service executive job description. Use a bulleted list to highlight your hard skills, like industry software knowledge and product expertise, and soft skills, such as active listening and cultural competence. If you’re applying for your first executive job, you can include transferable skills from other employment.

  4. Work history

    Your employment experience helps determine if you fit in the company. List your previous employment in reverse-chronological order. Add the company name, location and dates of employment. Under each job, add a bulleted list with achievements reached while employed by that company, like increased response time due to an initiative you created, improved employee retention due to your management skills and higher sales.

    If you’re applying for your first executive job, include relevant work experience that highlights your leadership, initiative and management skills.

  5. Education

    Use bullet points to include the school’s name, the degree conferred and the graduation date. Omit the date if it has been more than 10 years since graduation. If you graduated with honors, add it to this section.

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Action words for a stand-out customer service executive CV

Action words add power and confidence to your customer service executive CV. When possible, combine them with numbers to create a showstopper CV

Here’s a short list of action words for a customer service executive CV:

  • Supervised
  • Managed
  • Improved
  • Projected
  • Reorganized
  • Streamlined
  • Decided
  • Coordinated
  • Headed
  • Hired
  • Developed
  • Increased
  • Established
  • Enforced
  • Generated

Let us help you write a customer service CV quickly and easily in our CV Maker. It has all the tools you need and provides a step-by-step guide. Consider the expert suggestions, and once you’re satisfied with the product, download it in multiple formats. We have 350+ CV examples to help you create the perfect customer service executive CV.

Top skills for a customer service executive CV

Review the job description carefully and match the required skills to the skills and traits that fits you.

For example: 

  • Communication skills
  • Leadership
  • Time management
  • Analytical skills
  • Active listening
  • Problem-solving
  • Zen Desk
  • Salesforce
  • Product expertise
  • Patience
  • Sales knowledge
  • Empathy
  • Negotiation skills
  • Customer support
  • Customer management system

Certifications for a customer service executive CV

A CV for a customer service executive should list the certifications that support your knowledge and expertise.

Here are a few certifications for a customer service executive: 

  • Customer Service Executive Certification
  • Certified Customer Service Manager (CCSM)
  • Customer Service Certification
  • Executive Coach Certificate

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Customer service executive CV FAQ

  1. 1. How to write a CV for a customer service executive?

    A CV for a customer service executive is a comprehensive look at your career. Start with the primary sections, seen in this guide: contact details, personal statement, work experience and education.  

    Then you can add everything that helps you stand out from other candidates. For example:

    • Create a section for each: extra training, certifications, awards and honors. 
    • Include another section for projects you’ve collaborated on and what was accomplished. 
    • Add a section focused on community initiatives and volunteer work. 
    • If you have hobbies related to your industry or the company’s mission, add this as a special category and list them with bullet points.

  2. 2. How much does a customer service executive make?

    The salary of a customer service executive will depend on the industry. According to the U.S. Bureau of Labor Statistics, management positions in different industries can range between $59,440 to $159,000. Create an effective CV for a customer service executive to grab the hiring manager’s attention and reach the next level in your career. 

  3. 3. What’s better for a customer service executive, a resume or a CV?

    Choosing between a resume and a CV depends on the employer’s request. A resume is a snapshot of your work history and skills, a one-page document that summarizes your career and is tailored to a specific job posting. A CV is a longer document, often two pages or more, that looks into your career history.

Do’s and don’ts for building a customer service executive CV

  • Use measurable achievements to describe your customer service executive skills and experience.
  • Use action words to make an impact on your customer service executive CV.
  • Tailor your CV to your target customer service executive job.
  • Use keywords from the job description throughout your customer service executive CV.
  • Format your customer service executive CV so that it is easy to read by ATS software and human eyes.
  • Lie about your customer service executive experience and skills.
  • Boast about your “incomparable” customer service executive abilities.
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience not pertaining to customer service. 
  • Forget to proofread. A customer service executive CV with errors is unprofessional.

Top 4 tips for acing a customer service executive interview

  1. Learn about the company before your interview.

    Before the interview, learn about the company, its history, values and mission. This will show your interest and commitment to the position, making you a desirable candidate. It will also help you prepare for the interview and determine if the company’s culture and vision align with you.

  2. Practice at home.

    Prepare for any scenario by practicing an interview at home. Start by reviewing the most common interview questions, such as:

    Perform a mock interview with the help of a friend or relative. Look online for possible interview questions, write down the answers and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Practice your answers in front of a mirror and adapt your body language. The preparation will boost your confidence and chances of getting a callback.

  3. Be proactive and ask questions.

    Prepare three to five questions for the end of the interview. This will help you learn more about the company and its role. From your research, create questions that will help you determine if this is the right job for you and learn more about the role. 

    Pick from the list or be inspired to create your own: 

    • What is the day-to-day like for this position? 
    • What are the expectations for the role?
    • What type of training do you provide to the executive level?
    • Is this a new role? If not, how has it changed? If yes, why was it created?

  4. Gather your references.

    Contact former managers and colleagues to be potential references. They should vouch for you, your experience, work ethic and skills. Explain to them where you are in the process and let them know when to expect a phone call or email. Also, ask your references to prepare two letters of recommendation for you.

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Customer Service Executive CV Example

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Nilda Melissa Diaz

Nilda Melissa Diaz

Career Advice Contributor

Nilda Melissa Díaz is a Career Advice Writer. She has worked for the Washington Post, Stringr, and Latina Style Magazine. She has a master's in journalism from Columbia University and is a member of the National Association of Hispanic Journalists.

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