Customer Service Executive CV Guide + Tips + Example
Create an effective customer service executive CV. Showcase your technical and soft skills by using this guide, tips and examples. Use our CV Maker to move forward in your career!
Customer service executive example (text version)
San Francisco, CA 94105
Skilled customer service professional with over 10 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way.
- Managing operations
- Customer account management
- Complaint resolution
- Report preparation
- Microsoft Office and CRM
- Data entry and technical support
- Multiline phone etiquette
- Communication and teamwork
University of California, Berkeley Berkeley, CA
MBA Business Administration
University of California, Berkeley Berkeley, CA
Bachelor of Science Communication
Concentration – Media Studies
Minor – Marketing
November 2020 – Current
Ariat – San Francisco, CA
Customer Service Manager
- Manage a team of 45 customer service associates and set the precedent for established customer service policy.
- Communicate with customers who have escalated issues to determine the beneficial resolution and ensure timely follow-up to verify that complaints have been addressed and satisfied.
- Collaborate with colleagues to determine areas for improvement, review departmental performance and develop ideas for better service to customers.
- Present quarterly reports to executive management detailing the performance and success of the team, budgetary concerns and implementation of new policies.
September 2016 – October 2020
SM Holdings – San Francisco, CA
Customer Service Team Leader
- Oversaw a team of eight customer service associates and led weekly discussions to facilitate the establishment of the team and individual goals.
- Enforced organizational policies for providing customer service and ensured the understanding of changes or modifications in procedures.
- Maintained a seamless record of efficient staffing with proactive responses to employee sickness, turnover and unreliable attendance.
- Reduced the team turnover rate from 17% to nearly 4% from 2017 to 2020.
June 2011 – August 2016
Marshalls & HomeGoods – San Francisco, CA
Customer Service Associate
- Communicated with customers to ensure product understanding, answer questions and facilitate conflict resolution, improving 35% of customer satisfaction.
- Helped an average of 100 customers every day with a positive attitude and focus on customer satisfaction.
- Maintained a clean and orderly store by continuously organizing displays and proactively addressing areas that needed restructuring.
- Customer Response Summit, San Francisco, CA – (2022)
- CX Customer Service Summit, Virtual (2022)
- Next-Generation Customer Experience, Boston, MA – (2022)
- San Francisco Customer Service and Marketing Summit – (2021)
Professional Affiliations and Memberships
- International Customer Service Association (ICSA) – (2021)
- National Customer Service Association (NCSA) – (2019)
- North America Customer Service Management Association – (2018)
Certifications and Licenses
- Certified Customer Service Professional (CCSP) – (Updated 2021)
- Customer Service Certified (CSC) – (2019)
Profession Relevant Skills
- Accomplished communicator who understands the value of listening, thoughtful responses and objectivity.
- Confident conflict mediator with the proven ability to reach solutions that are beneficial for both customer and company.
- Enthusiastic leader with a personable and trustworthy character to motivate fellow colleagues and team members.
- Willing to learn about new products and committed to providing product information in a way that is honest, tactful and memorable.
- Strong organizational skills with the ability to multitask to ensure deadlines are met and customers are treated in line with required policies and procedures.
Native or Bilingual
Hobbies and Interests
I enjoy participating in the instruction of a lecture series at the University of California, Berkeley, where I discuss the connection between customer service and organizational productivity. I am passionate about classical ballet and poetry. I look forward to baking and spending time with my family.
5 essentials of a top customer service executive CV
Let’s start with the basics: your contact details. Include your full name, city, state and ZIP code. Add your phone number and email address. Finally, include your professional website, portfolio, LinkedIn profile or any other professional networking profile. Only include your professional profiles relevant to the role, no side hustles.
The personal statement section is your introduction to the hiring manager. Also called the professional summary, it consists of five or fewer sentences where you introduce yourself by presenting your strongest skills, best professional accomplishments and years of experience. Always tailor it to the job description to grab the hiring manager’s attention.
Skills show what you bring to the table and how you work with others. Create a skills section that catches the recruiter’s attention by including keywords from the customer service executive job description. Use a bulleted list to highlight your hard skills, like industry software knowledge and product expertise, and soft skills, such as active listening and cultural competence. If you’re applying for your first executive job, you can include transferable skills from other employment.
Your employment experience helps determine if you fit in the company. List your previous employment in reverse-chronological order. Add the company name, location and dates of employment. Under each job, add a bulleted list with achievements reached while employed by that company, like increased response time due to an initiative you created, improved employee retention due to your management skills and higher sales.
If you’re applying for your first executive job, include relevant work experience that highlights your leadership, initiative and management skills.
Use bullet points to include the school’s name, the degree conferred and the graduation date. Omit the date if it has been more than 10 years since graduation. If you graduated with honors, add it to this section.
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Do’s and don’ts for building a customer service executive CV
- Use measurable achievements to describe your customer service executive skills and experience.
- Use action words to make an impact on your customer service executive CV.
- Tailor your CV to your target customer service executive job.
- Use keywords from the job description throughout your customer service executive CV.
- Format your customer service executive CV so that it is easy to read by ATS software and human eyes.
- Lie about your customer service executive experience and skills.
- Boast about your “incomparable” customer service executive abilities.
- Include irrelevant personal information such as your ethnicity and age.
- Add skills and experience not pertaining to customer service.
- Forget to proofread. A customer service executive CV with errors is unprofessional.
Top 4 tips for acing a customer service executive interview
Learn about the company before your interview.
Before the interview, learn about the company, its history, values and mission. This will show your interest and commitment to the position, making you a desirable candidate. It will also help you prepare for the interview and determine if the company’s culture and vision align with you.
Practice at home.
Prepare for any scenario by practicing an interview at home. Start by reviewing the most common interview questions, such as:
- What Attracted You to This Company?
- Describe a Time When You Needed to Cope With a Stressful Scenario
- How Do You Determine Priorities?
Perform a mock interview with the help of a friend or relative. Look online for possible interview questions, write down the answers and then practice with your interview partner. Once you’re done, ask them for feedback and work with them to improve. Practice your answers in front of a mirror and adapt your body language. The preparation will boost your confidence and chances of getting a callback.
Be proactive and ask questions.
Prepare three to five questions for the end of the interview. This will help you learn more about the company and its role. From your research, create questions that will help you determine if this is the right job for you and learn more about the role.
Pick from the list or be inspired to create your own:
- What is the day-to-day like for this position?
- What are the expectations for the role?
- What type of training do you provide to the executive level?
- Is this a new role? If not, how has it changed? If yes, why was it created?
Gather your references.
Contact former managers and colleagues to be potential references. They should vouch for you, your experience, work ethic and skills. Explain to them where you are in the process and let them know when to expect a phone call or email. Also, ask your references to prepare two letters of recommendation for you.