Customer Service Manager CV Guide + Tips + Example

A well-written CV is a great place to start if you seek a customer service manager position. Not sure where to begin? Don’t worry! Our guide to crafting a great customer service manager CV will help you make the most of your communication, relationship-building and leadership skills so you can get the job.

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Customer Service Manager CV Template

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Customer service manager CV example (text version)

Randy Ernest

Phoenix, AZ 85054
555 555 555
(555) 555-5555
example@example.com

Summary Statement

Enthusiastic customer service professional with 10 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for the effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.

Core Qualifications

  • Customer account management
  • Complaint resolution
  • Report preparation
  • Microsoft Office and CRM
  • Data entry and technical support
  • Multi-line phone etiquette
  • Customer service
  • Communication and teamwork

Education

June 2018
Arizona State University Tempe, AZ
Master of Science Business Management

June 2012
Arizona State University Tempe, AZ
BBA Marketing

Work Experience

November 2019 – Current
Insight Global – Phoenix, AZ
Customer Service Manager

  • Manage a team of 12 customer service associates and lead weekly discussions to set sales goals as individuals and as a team.
  • Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive and memorable and mediate any situations that may have escalated.
  • Work with the store supervisor to train new associates through video simulations, in-class instruction and shadowing shifts on the floor.

September 2015 – October 2019
Iconic Solutions – Phoenix, AZ
Customer Service Associate

  • Worked on a team with 11 other individuals to maintain a store that was clean, organized and shopper-friendly.
  • Increased personal sales goals from 10% to nearly 80% during 2003-2012 through consistent effort and regular meetings with the customer service manager.
  • Achieved “Employee of the Month” upwards of 25 times and was named “Customer Service Associate of the Year” in 2005, 2008 and 2010-2012.

June 2012 – August 2015
TransPerfect – Phoenix, AZ
Customer Service Representative

  • Answered nearly 60 calls daily from customers inquiring about product usage, billing issues or general company information.
  • Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
  • Learned about eight different products and competently provided customers with information about each one, complementary products and suggestions for their usage.

Relevant Skills

  • Skilled at mediating conflict and coming up with creative solutions that benefit both the company and the customer.
  • Enthusiastic team player with the ability to motivate, encourage and excite fellow employees.
  • Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers.
  • Confident communicator with an interest in listening to what the customer has to say.
  • Expert at learning about new products and delivering information to customers in a way that is honest, educational and helpful.

Languages

  • English
    Native or Bilingual
  • Spanish
    Professional Working

Hobbies and Interests

I teach a family communications course to my church congregation once a month and enjoy volunteering at the local YMCA as well. I am passionate about cooking and am currently taking a culinary course at the University of Texas.

5 essentials of a top customer service manager CV

  1. Contact details

    Create a section at the top of your CV for your contact information. This section is vital because the recruiter or hiring manager can not reach you for an interview without it. The standard way to display your contact information is as follows: Your full name, then your city, state and ZIP code, followed by your phone number and professional email address. If you have a LinkedIn profile and professional website, add those last.

  2. Personal statement

    A personal statement, also called a professional summary, is where you introduce yourself to the hiring manager and pitch your best skills and related work experience. A customer service manager CV personal statement must include job-relevant skills, how long you have been in the industry, and one or two of your most notable professional accomplishments. In general, your personal statement must be compelling and be no longer than five succinct sentences to grab the hiring manager’s attention.

  3. Skills

    Every hiring manager wants to know what skills you bring to the table. Create a separate section for your job-relevant skills and display them with bullet points to make them easy to read. Include a mixture of hard and soft skills that range from business operations software to your impeccable ability to work with people, as demonstrated by our customer service manager CV sample. If you are applying for your first manager job, include transferable skills. They are a must-have addition to a first-time customer service manager CV.

  4. Work history

    Whether or not you have work experience as a customer service manager, your CV must have a detailed employment history section. List current and previous employers in reverse-chronological order and provide company names, locations and the dates you worked for each. Add three bullet points of measurable achievements for every job you list. If you don’t have work experience in the field or if this is your first job application, display extracurricular activities, volunteer experience, community service, professional and personal projects — anything that shows you have relevant work experience.

  5. Education

    Hiring managers want to see your education credentials, so a CV for a customer service manager job must include an education section. Add all the educational institutions you’ve attended after high school. Use bullet points for each school and display the name of the school and the year you graduated. You should omit the year if you graduated more than 10 years ago. List your high school information and any post-high school classes taken if you did not attend college. 

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Do’s and don’ts for building a customer service manager CV

  • Use measurable achievements to describe your customer service manager skills and experience.
  • Use action words to make an impact on your customer service manager CV.
  • Tailor your CV to your target customer service manager job.
  • Use keywords from the job description throughout your customer service manager CV.
  • Format your customer service manager CV so that it is easy to read by ATS software and human eyes.
  • Lie about your customer service manager experience and skills.
  • Boast about your “incomparable” customer service manager abilities.
  • Include irrelevant personal information such as your ethnicity and age.
  • Add skills and experience that do not pertain to being a customer service manager. 
  • Forget to proofread. A customer service manager CV with errors is unprofessional.

Top 4 tips for acing a customer service manager interview

  1. Learn about the company before your interview.

    It’s vital to take the time to learn about the company’s history, goals, values and people before the interview. Being able to show that you have in-depth knowledge about your potential employer shows real interest, dedication and commitment — traits that hiring managers look for in every job candidate they talk to. Plus, having a glimpse of the company culture before you arrive will give you an idea of what to expect on arrival, so you can feel confident. 

  2. Practice at home.

    Practice really does make perfect. To practice for your interview, start by reviewing the most common interview questions, such as: 

    Write down possible answers as you review potential questions, then ask a friend or relative to perform a mock interview with you so you can get comfortable with the questions and imprint the answers in your mind. Ask your interview partner for a review and work on improving your weaknesses. You’ll feel confident and ready when it’s time for the real thing. 

  3. Be proactive and ask questions.

    Your interviewer will ask if you have any questions at the end of your session. You should always have at least three questions ready to ask; job candidates who don’t ask questions are not as likely to get hired because hiring managers assume they aren’t interested in the role or won’t put much thought into it. 

    Some questions you might ask for a customer service manager job are: 

    • What are the prospects for growth in this position?
    • What are the team’s strengths?
    • What are the biggest challenges someone in this role can expect?
  4. Gather references.

    You’ll need professional references quickly if the hiring manager offers you the job after the interview. Having them ready will save you stress and time, so prepare a list of two former colleagues and a former manager who are willing to speak to your abilities to perform the job of customer service manager and who you know will give you a stellar review. Even better if they will write a letter of recommendation for you.

    If you are applying for your first full-time job and don’t have former colleagues or a manager for reference, ask a former instructor, volunteer coordinator, classmate or community leader who can vouch for your character and skills.