A curriculum vitae is a golden opportunity to tell recruiters about why your work experience, education, and strengths make you the prime candidate. Your success in delivering this message is heavily reliant on how your CV is formatted and the type of information you include. This customer service CV example is an excellent place to begin and will help guide you through writing your own. Additionally, the accompanying tips will help ensure you aren’t missing any of the critical details. With a clear understanding of what is expected, you can have a winning chance at making a memorable impression.
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123 Fake Street, City, State, Zip Code
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Enthusiastic customer service professional with 15 years of experience working as a liaison between consumers and corporations. Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual with five years of management experience. Competent team player who can successfully inspire fellow colleagues.
- -Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer. -Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees. -Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers. -Confident communicator with an interest in listening to what the customer has to say. -Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful.
- Manage a team of 12 customer service associates and lead weekly discussions to set sales goals as individuals and as a team.
- Communicate directly with customers on the floor and ensure their shopping experience is pleasant, productive, and memorable, and to mediate any situations that may have escalated.
- Work with the store supervisor to train new associates through video simulations, in-class instruction, and shadowing shifts on the floor.
- Set a precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all times.
- Worked on a team with 11 other individuals to maintain a store that was clean, organized, and shopper-friendly.
- Increased personal sales goals from 10% to nearly 80% during 2003-2012 through consistent effort and regular meetings with the customer service manager.
- Achieved “Employee of the Month” upwards of 25 times and was named “Customer Service Associate of the Year” in 2005, 2008, and 2010-2012.
- Answered nearly 60 calls daily from customers inquiring about product usage, billing issues, or general company information.
- Received recognition on four different occasions for mediating conflict and keeping the business throughout the process.
- Learned about eight different products and competently provided customers with information about each one, complementary products, and suggestions for their usage.
I teach a family communications course to my church congregation once a month and enjoy volunteering at the local YMCA as well. I am passionate about cooking and am currently taking a culinary course at University of Texas.
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Customer Service Manager Job Overview and Tips
What Does Customer Service Do?
Customer service professionals are responsible for providing customers with reliable information, product guidance, and friendly service. The best candidates are ones who exhibit enthusiasm, patience, strong communication skills, a willingness to learn, and skill at working with people. Often, customer service professionals have to deal with people who may be dissatisfied or in need of having a problem solved. In these scenarios, creativity in order to effectively solve problems is critical along with mindfulness to remain objective and respectful even when things get challenging. Your curriculum vitae is a primary opportunity for you to showcase these types of skills and your mastery or them. This customer service CV example is a shining example of one that is well-written and highlights the appropriate core competencies for this type of job.
Tips for Creating a Great Customer Service CV
Here are some helpful tips to reference as you begin writing your CV for a customer service position:
– When writing the Hobbies and Interests section, be mindful to share some things you enjoy without oversharing. Too much information can be counterproductive and unprofessional.
– Because customer service requires strong people skills, fill your Skills section with competencies such as communication, negotiation, conflict management, willingness to learn, and patience, among others.
– Pay attention to detail as you are writing your CV. This is especially important for customer service job seekers because effective communication is critical for success when working with people. Your CV is your first opportunity to demonstrate your ability to be concise and informative.
– Remember that numbers are important. Coordinating metrics with responsibilities in the work history section will help recruiters to visualize the impact you made in previous jobs.
What Skills Belong on a Resume for Customer Service
Depending on the industry in which you are applying for a customer service role will depend on the exact skills you’ll need to perform the job. Study the job ad carefully to determine which skills are the most relevant for the position at hand.
The following are some general skills that most customer service roles require:
- Past customer service experience
- Strong written and verbal communication skills
- Product knowledge
- Conflict resolution skills
Questions You May Be Asked During a Customer Service Interview
How would you describe you customer service skills?
This question might also be posed as, “How do you provide excellent customer service?” Either way, the best way to answer this question during a job interview is to think about a time that you were able to provide excellent customer service. Next, break down the steps that you took and the skills that you used to accomplish it. Being able to provide an example from your career will not only describe your skillset to the interviewer but it will bring your excellent customer service skills to life and show the potential employer what you’d bring to the table if you were hired.