Janey Scott 1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: firstname.lastname@example.org Summary Experienced Automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems. Highlights Good listener Strong communicator Analytical Energetic Knowledgeable Problem solver Quality-focused Customer service Basic math ability Strong technical acumen Experience November 2008 to Current General Honda New Cityland, CA Automotive Service Advisor List customer concerns and ask additional questions to diagnose current problems. Verify current vehicle warranty coverage and explain fee structures. Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required. Maintain high levels of customer service at all times by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs. Continuously increase knowledge of dealer services, fees, and vehicle repair needs. Update customer records in system with latest mileage, service, and repair information. Develop and write up repair estimates and keep customers informed of changes. February 2005 to October 2008 Tecumseh Ford New Cityland, CA Automotive Service Advisor Determined customer needs and outlined repair options. Arranged loner cars if repairs were extensive. Encouraged preventative maintenance services to keep cars running at peak performance. Detailed cost and applicable services. Used comprehensive vehicle assessment sheets to show customers findings of repair team and explain additional service needs. August 2002 to January 2005 Fowler Nissan New Cityland, CA Automotive Service Advisor Met customers at vehicles to quickly engage and offer assistance. Listened carefully to customer concerns and issues and asked probing questions to ascertain problems and repair needs. Explained service options and additional offerings that might be beneficial. Informed customer of approximate wait times and led to waiting area. Kept customers updated on repair progress.