There is no more important indicator of a company’s success than the quality of its customer service. As a customer service advisor, you will balance a variety of responsibilities that include resolving customer issues, efficiently processing orders, and interfacing with the public on a daily basis. With an outstanding resume that focuses on these skills, you’ll be sure to make the hiring manager’s short list!
Customer service advisors are often the only point of contact between a company and its customers. Professionalism and the ability to solve problems while remaining pleasant are crucial, so include specific examples of your accomplishments in these areas. You will also want to use the skills section of your resume to point out your proficiency with industry-specific software and technology.
See our customer service advisor resume sample for practical ideas that will help you win the job you want!
Customer Service Advisor Resume Questions
Although you can list soft skills in the qualifications section of your resume, it is typically more effective to include them in your summary statement and work experience section. Describe a soft skill by explaining how it helps you achieve an accomplishment. For example, in the customer service advisor resume sample, the applicant demonstrates her listening and customer service skills in the experience section, which garners more attention from the hiring manager.
Use the work history section to describe achievements and accomplishments as opposed to listing typical duties. Provide statistics and other quantitative measures, and be specific. Only include the most compelling and relevant information, because most hiring managers spend fewer than 10 seconds reading each document. Use strong active verbs to describe how you can add value to the company. Consult the resume sample to see how this should look.
In your resume, you should include all information that helps you stand out from other jobseekers. If you have industry certifications, professional licenses, or other relevant training, list these under a separate certification section. List the certification name, the place you received the certification, and the date of completion. You should also list them in reverse chronological order.
If you only have one or two listings, include them in the education section of your document, as you should have a minimum of three entries to have a separate section. If you do not have relevant certifications, make sure the rest of your resume is strong and effective, as our customer service advisor resume sample demonstrates.
In this day and age, most positions require applicants have a certain amount of software knowledge. If you have only a couple technical skills, you can list them under the general skills section. However, if you have a variety of capabilities and the job requires a fair amount of technical knowledge, add a separate section to list these specific qualifications. Skip entries like MS Word or Email, as employers expect the majority of people to know how to use these programs. Focus on industry-specific software. You can also describe how you employed these skills by including them in the experience section, as you can see in our resume sample.
A good resume looks simple and clean, and the format allows the hiring manager to quickly scan it for the important information. Begin with a header that lists your contact information. As the customer service advisor resume sample shows, additional sections include the summary statement, highlights or skills section, work experience section, and education section, if applicable. Use our resume builder for step-by-step guidance through the process.
Now that you’re a pro at writing Customer Service Advisor resumes, use our Customer Service Advisor cover letter sample to make an equally excellent cover letter for your job search.
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1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Experienced Automotive Service Advisor skilled in exceeding service goals and company expectations by explaining options and maintaining high standards of customer service. Friendly, outgoing, and resourceful with strong listening skills and the ability to ask the right questions to quickly diagnose problems.
Basic math ability
Strong technical acumen
November 2008 to Current
General Honda New Cityland, CA
Automotive Service Advisor
List customer concerns and ask additional questions to diagnose current problems.
Verify current vehicle warranty coverage and explain fee structures.
Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.
Maintain high levels of customer service at all times by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs.
Continuously increase knowledge of dealer services, fees, and vehicle repair needs.
Update customer records in system with latest mileage, service, and repair information.
Develop and write up repair estimates and keep customers informed of changes.
February 2005 to October 2008
Tecumseh Ford New Cityland, CA
Automotive Service Advisor
Determined customer needs and outlined repair options.
Arranged loner cars if repairs were extensive.
Encouraged preventative maintenance services to keep cars running at peak performance.
Detailed cost and applicable services.
Used comprehensive vehicle assessment sheets to show customers findings of repair team and explain additional service needs.
August 2002 to January 2005
Fowler Nissan New Cityland, CA
Automotive Service Advisor
Met customers at vehicles to quickly engage and offer assistance.
Listened carefully to customer concerns and issues and asked probing questions to ascertain problems and repair needs.
Explained service options and additional offerings that might be beneficial.
Informed customer of approximate wait times and led to waiting area.
Kept customers updated on repair progress.