Training & QualificationsAs each call center will likely have its own guidelines, regulations and company policies, chances are a candidate will be trained to operate at that location. But to get in the door, the call center representative resume will have to show you have a firm comprehension of customer service practices and principles, as well as a good grasp of developing resolution that works for both client and employer. There has to be a tactful disposition that can’t be rattled under stressful situations. Having handled sophisticated communication systems will be a plus as it accents versatility. If there has been any third-party training in communications or public service, it should be noted as well as these traits are the backbone of a call center representative.
SalaryCall center salaries are significantly affected by a number of factors. They could be selling products, offering support or dealing with emergency situations. They could be working directly for a company or being sourced through an organization that provides call support. In general, call center reps make an average 26,000 per year. Geographically, as of 2011, the District of Columbia had the highest salary at 41,160 dollars. Sample Call Center Representative Resume Refer to the sample below for designing a call center representative resume. It features the key elements hiring managers will be looking for and should be adapted accordingly.
Call Center Representative Resume Questions
Many companies expect call center representatives to have basic computer knowledge, as shown on the call center representative resume sample. List basic business software that you are familiar with, including the Microsoft Windows suite of programs. If your words-per-minute typing speed is high, list the rate to show data-entry competence. Include specialized call center software and hardware that you used in the past, especially if the job advertisement lists those technologies.
Review the call center representative resume sample to see header formatting. Write your name so that it is easily searchable if a recruiter is looking for more information about you through LinkedIn or other online resources. Your name should be in the biggest font on the resume. Recruiters often spend no more than six seconds scanning a resume, and you want them to know who you are.
Additionally, include your phone number and email address. To ensure that you are the only person answering the employer’s calls, using a cell phone number is preferable. The email address should be professional rather than whimsical to avoid drawing attention away from your qualifications.
The chronological resume, or standard resume, is the most common format used by call center representatives. This format displays the applicant’s contact information, a summary of skills, work history, and education. Many recruiters and hiring managers prefer this format because they can quickly scan an applicant’s relevant work history and job titles. When employers scan resumes for keywords using an applicant tracking system, the ATS is most likely to read this formatting correctly.
The resume builder is a great tool for building a resume that emphasizes your work accomplishments and skills. It provides personalized examples of your knowledge and expertise with no writing required. Review the call center representative resume sample for an example of standard formatting.
As shown in the call center representative resume sample, your resume can feature the soft skills and technical knowledge you sharpened while in school or volunteering. Include examples of teamwork, problem solving, attention to detail, time management, and leadership. If you volunteered with a non-profit organization, describe your responsibilities and how you made a positive impact. List additional languages that you speak fluently.
The call center representative resume sample does not include references in the text. If a prospective employer wants to speak with references, he or she normally requests to do so at a later point in the interview process. It is unnecessary to write the phrase “references available upon requestâ€ at the bottom of the resume, as this wastes a valuable line on the document. Provide a separate sheet listing reference contact information. Be sure to notify your references that potential employers may be making contact.
Even if you’re done with your Call Center Representative resume, you’re not done with your application documents. See our Call Center Representative cover letter samples to learn the ropes.
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1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Service and support
Computer software savvy
September 2010 to Current
Round Peg Customer Support New Cityland, CA
Call Center Representative
Address customer service inquiries in a timely and accurate fashion.
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Cross-trained over 150 staff members in three years.
Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.
May 2005 to August 2010
Avian Computer Experts New Cityland, CA
Call Center Representative
Properly directed inbound calls in phone queues to improve call flow.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Provided input to assist in selection and implementation of new phone system.
January 2001 to March 2005
Togs and Tassels Womenswear New Cityland, CA
Call Center Representative
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met.