Putting together a solid call center representative resume can be a tricky proposition. After all, you have to find interesting and innovative ways to say I answer the phone and talk to people. Hiring managers are well aware of the jobs potential simplicity, but they also know call center operators are the voice of the company. They are customer service at its highest level and that means a candidate needs far more than management of outbound and inbound calls. They need to be personable and communicative. They need to be problem solvers and good listeners. They need to know company guidelines and be knowledgeable about subjects like warranties and return policies. If sales reps, they have to know the best ways to heighten a companys conversion rates. When preparing the call center representative resume, all these traits need to shine and snag the hiring managers attention so that you get the interview.
Training & Qualifications
As each call center will likely have its own guidelines, regulations and company policies, chances are a candidate will be trained to operate at that location. But to get in the door, the call center representative resume will have to show you have a firm comprehension of customer service practices and principles, as well as a good grasp of developing resolution that works for both client and employer. There has to be a tactful disposition that cant be rattled under stressful situations. Having handled sophisticated communication systems will be a plus as it accents versatility. If there has been any third-party training in communications or public service, it should be noted as well as these traits are the backbone of a call center representative.
Call center salaries are significantly affected by a number of factors. They could be selling products, offering support or dealing with emergency situations. They could be working directly for a company or being sourced through an organization that provides call support. In general, call center reps make an average 26,000 per year. Geographically, as of 2011, the District of Columbia had the highest salary at 41,160 dollars. Sample Call Center Representative Resume Refer to the sample below for designing a call center representative resume. It features the key elements hiring managers will be looking for and should be adapted accordingly.
Recipe for the Perfect Call Center Representative Resume
95/100 – MyPerfectResume Score
Prep Time: 24 minutes
Total Time: 1 hour
Recipe Yield: 1 Perfect Call Center Representative Resume
Calories: 0 Calories
Fat: 0 grams fat
- 1 Contact Information Section
- 1 Call Center Representative Summary Section
- 8-10 Customer Service Highlight Skills
- 2-4 Call Center Representative Work Experience Sections
- 1-3 Education Sections
- Include the Call Center Representative experience, skills and education the employer requires, but present that information in a concise and easy to read fashion.
- A Call Center Representative resume summary should be concise and to the point. Try to define your Customer Service skills and accomplishments in an action oriented description with quantifiable results. And do it in three sentences or less.
- List your previous Customer Service jobs with the most recent first. Each job is its own sub-heading, comprised of company name/location, period of employment, and job title.
- It’s how you list your Call Center Representative accomplishments beneath the job that counts. By creating 3-6 bullet points that begin with action verbs and, if possible, end with quantifiable results, you’ll catch the eye of a potential Customer Service employer and allow them to see you in action and as a part of their organization.
- As you list your education, put the highest level attained first. The only information the potential employer needs at this point is the school attended, school location, and degree obtained.