Call Center Representative Resume Sample

Putting together a solid call center representative resume can be a tricky proposition. After all, you have to find interesting and innovative ways to say I answer the phone and talk to people. Hiring managers are well aware of the job’s potential simplicity, but they also know call center operators are the voice of the company. They are customer service at its highest level and that means a candidate needs far more than management of outbound and inbound calls. They need to be personable and communicative. They need to be problem solvers and good listeners. They need to know company guidelines and be knowledgeable about subjects like warranties and return policies. If sales reps, they have to know the best ways to heighten a company’s conversion rates. When preparing the call center representative resume, all these traits need to shine and snag the hiring manager’s attention so that you get the interview.

Training & Qualifications

As each call center will likely have its own guidelines, regulations and company policies, chances are a candidate will be trained to operate at that location. But to get in the door, the call center representative resume will have to show you have a firm comprehension of customer service practices and principles, as well as a good grasp of developing resolution that works for both client and employer. There has to be a tactful disposition that can’t be rattled under stressful situations. Having handled sophisticated communication systems will be a plus as it accents versatility. If there has been any third-party training in communications or public service, it should be noted as well as these traits are the backbone of a call center representative.

Salary

Call center salaries are significantly affected by a number of factors. They could be selling products, offering support or dealing with emergency situations. They could be working directly for a company or being sourced through an organization that provides call support. In general, call center reps make an average 26,000 per year. Geographically, as of 2011, the District of Columbia had the highest salary at 41,160 dollars. Sample Call Center Representative Resume Refer to the sample below for designing a call center representative resume. It features the key elements hiring managers will be looking for and should be adapted accordingly.

Call Center Representative Resume Sample

Natalie Hill

1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com

Summary

Resourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.

Highlights

Troubleshooting
Service and support
Computer software savvy
Friendly
People person

High standards
Trainer
Conflict resolution
Problem solver
Critical thinker

Experience

September 2010 to Current
Round Peg Customer Support New Cityland, CA
Call Center Representative

Address customer service inquiries in a timely and accurate fashion.
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
Cross-trained over 150 staff members in three years.
Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.

May 2005 to August 2010
Avian Computer Experts New Cityland, CA
Call Center Representative

Properly directed inbound calls in phone queues to improve call flow.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Provided input to assist in selection and implementation of new phone system.

January 2001 to March 2005
Togs and Tassels Womenswear New Cityland, CA
Call Center Representative

Collected customer feedback and made process changes to exceed customer satisfaction goals.
Demonstrated mastery of customer service call script within specified timeframes.
Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met.

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