Training & QualificationsAs each call center will likely have its own guidelines, regulations and company policies, chances are a candidate will be trained to operate at that location. But to get in the door, the call center representative resume will have to show you have a firm comprehension of customer service practices and principles, as well as a good grasp of developing resolution that works for both client and employer. There has to be a tactful disposition that can’t be rattled under stressful situations. Having handled sophisticated communication systems will be a plus as it accents versatility. If there has been any third-party training in communications or public service, it should be noted as well as these traits are the backbone of a call center representative.
SalaryCall center salaries are significantly affected by a number of factors. They could be selling products, offering support or dealing with emergency situations. They could be working directly for a company or being sourced through an organization that provides call support. In general, call center reps make an average 26,000 per year. Geographically, as of 2011, the District of Columbia had the highest salary at 41,160 dollars. Sample Call Center Representative Resume Refer to the sample below for designing a call center representative resume. It features the key elements hiring managers will be looking for and should be adapted accordingly.
Natalie Hill1 Main Street New Cityland, CA 91010 Cell: (555) 322-7337 E-Mail: email@example.comSummaryResourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.HighlightsTroubleshooting Service and support Computer software savvy Friendly People personHigh standards Trainer Conflict resolution Problem solver Critical thinkerExperienceSeptember 2010 to Current Round Peg Customer Support New Cityland, CA Call Center RepresentativeAddress customer service inquiries in a timely and accurate fashion. Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints. Cross-trained over 150 staff members in three years. Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.May 2005 to August 2010 Avian Computer Experts New Cityland, CA Call Center RepresentativeProperly directed inbound calls in phone queues to improve call flow. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Developed effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Provided input to assist in selection and implementation of new phone system.January 2001 to March 2005 Togs and Tassels Womenswear New Cityland, CA Call Center RepresentativeCollected customer feedback and made process changes to exceed customer satisfaction goals. Demonstrated mastery of customer service call script within specified timeframes. Maintained up-to-date records at all times. Built customer loyalty by placing follow-up calls for customers who reported product issues. Facilitated information flow between customer service, account management operations, quality assurance, training, and payroll departments to guarantee call center objectives were met.